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Shop-Ware
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Shop Management Solutions for Auto Repair - Individual & MSO
Table of Contents
Shop-Ware - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Shop-Ware overview
What is Shop-Ware?
Shop-Ware is an all-in-one, cloud-based auto shop management platform designed to streamline workflows, increase profitability, and elevate customer satisfaction. Purpose-built for automotive repair professionals, it empowers shops to work smarter with features like online service scheduling, two-way customer communication, payment processing, and a mobile tech app.
Improve operations by eliminating redundant tasks, enabling your team to focus on what matters most—fixing cars faster.
With Shop-Ware, you can prepare and share accurate repair estimates in seconds, supported by real-time photos, videos, and chat for a customer experience that drives trust and loyalty. Shops utilizing Shop-Ware report an impressive 89% work approval rate and collectively generate $1.50B+ in annual repair order revenue.
Try the SMS that equips you with everything you need to maximize efficiency, grow profits, and keep your customers coming back..
Starting price
per month
Pros & Cons
Transparency
Simplicity
Adaptation
Reliability
Navigation
Amendments
Shop-Ware’s user interface
Shop-Ware pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.5
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Shop-Ware?
Users say Shop-Ware makes workflow management and customer communication seamless, with intuitive repair order sharing, transparent updates, and efficient invoicing. They find it easy to use, quick to learn, and accessible from any device, which helps streamline shop operations and supports business growth. They appreciate responsive customer support and frequent improvements based on user feedback.
Some report minor bugs after updates, occasional mobile usability issues, and wish for enhanced payment options and more robust training resources. They feel certain features, like parts integration and invoice corrections, could be improved, but note that most issues are resolved quickly.
Select to learn more
Who uses Shop-Ware?
Based on 162 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Shop-Ware's key features
Most critical features, based on insights from Shop-Ware users:
All Shop-Ware features
Features rating:
Shop-Ware awards
Shop-Ware alternatives
Shop-Ware
Starting from
249
Per month
AutoFluent
Starting from
109
Per month
Fullbay
Starting from
258
Per month
Orderry
Starting from
69
Per month
Shop-Ware pricing
Pricing plans
Pricing details:
User opinions about Shop-Ware price and value
Value for money rating:
To see what individual users think of Shop-Ware's price and value, check out the review snippets below.
Olivia P.
Service Advisor
Farhad G.
owner
Shop-Ware integrations (17)
Integrations rated by users
We looked at 162 user reviews to identify which products are mentioned as Shop-Ware integrations and how users feel about them.
Integration rating: 4.0 (2)
“Doesnt show the full inventory and I cant search up stock without part numbers. But good idea.”
Mason F.
Owner
Integration rating: 4.5 (2)
“I hate putting in the invoices manually into qb, big time saver. Sometimes it doesnt integrate properly and wont show up as paid but other than that works good.”
Mason F.
Owner
Integration rating: 5.0 (1)
“As a very high volume shop this product is critical for our workflow management and inspection process as well as our customer follow up.”
Frank S.
President
Integration rating: 5.0 (1)
Shop-Ware customer support
What do users say about Shop-Ware customer support?
Customer support rating:
We analyzed 25 verified user reviews to identify positive and negative aspects of Shop-Ware customer support.
Widely noted by reviewers, Shop-Ware's customer support is prompt, friendly, and highly responsive to issues and requests.
A significant portion of users highlight that support listens to feedback, offers helpful training, and resolves problems quickly.
Support options
Training options
To see what individual users say about Shop-Ware's customer support, check out the review snippets below.
“Customer service is absolutely amazing. If there is an issue they will return an email or phone call quickly compared to previous experiences with other software.”
micah S.
President
“Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.”
Vern N.
General Manager
“Customer service is extremely responsive and stays on any problem or request until it's done. ”
Ric H.
Owner
Shop-Ware FAQs
Shop-Ware has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription
Q. Who are the typical users of Shop-Ware?
Shop-Ware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Shop-Ware support?
Shop-Ware supports the following languages:
English
Q. Does Shop-Ware offer an API?
Yes, Shop-Ware has an API available for use.
Q. What other apps does Shop-Ware integrate with?
Shop-Ware integrates with the following applications:
Demandforce, QuickBooks Online Advanced, AutoVitals, Broadly, Steer, Epicor Service CRM, Kukui, ShopLoaner, PartsTech, QuickBooks Online, Autoflow, Podium, 360 Payments, AutoOps
Q. What level of support does Shop-Ware offer?
Shop-Ware offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
