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Treatwell

Salon management tool

Table of Contents

Is this product right for your business?

Find out with a

Treatwell - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2025

Treatwell overview

What is Treatwell?

Meet Treatwell Business: the all-in-one solution for beauty, barbers, and beyond. With smart salon management software and Europe's No.1 marketplace, Treatwell empowers you to do business better.

Manage appointments in a few clicks. Reduce no-shows with free SMS reminders. Increase loyalty with targeted marketing. Unlock business insights with data-driven reports. Sort out staff, stock, payments, and more all in one place. And put your business in the spotlight with unrivalled online visibility.

Key benefits of using Treatwell

Make no-shows a thing of the past with automated booking reminders.

Manage individual permissions for your team members to instantly control app access.

Deliver a personal touch and contact clients directly with built-in email marketing tools.

Accept payments quickly and easily using our POS system.

Strengthen your existing client relationships and attract new customers with automated marketing tools.

Enjoy flexible pricing and find a plan that suits your salon.

Starting price

195flat rate /
per year

Alternatives

with better value for money

Pros & Cons

Reservations

Clientele

Usability

Assistance

Reliability

Commissions

Treatwell’s user interface

Ease of use rating:

4.4

(284)

Treatwell pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(25)

3-4(55)

5(204)

What do users say about Treatwell?

Users say Treatwell makes appointment booking and salon management straightforward, with easy access from mobile devices and useful features for organizing schedules and client data. They find it user-friendly and appreciate the convenience of online reservations, reminders, and the ability to manage bookings remotely, which saves time and helps attract new clients. They report that it helps fill empty slots and streamlines daily operations.

Some indicate issues with payments, high commissions, and occasional software glitches, noting that customer support can be slow or unresponsive. They feel cancellations and no-shows are a challenge, and wish for more flexibility in managing deposits and client records.

Select to learn more

Who uses Treatwell?

Based on 284 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Health, Wellness and Fitness

Cosmetics

Consumer Services

Retail

Others

Use cases

Salon

Appointment Scheduling

Scheduling

Massage Therapy

Spa

Treatwell's key features

Most critical features, based on insights from Treatwell users:

Online booking

4.4

(138)

Confirmations/Reminders

4.3

(140)

Appointment scheduling

4.5

(112)

Calendar management

4.2

(90)

Mobile access

4.1

(72)

For salons and spas

4.5

(90)

All Treatwell features

Features rating:

4.4

(284)

Room booking

5.0

(1)

Alerts/Notifications

5.0

(3)

Employee scheduling

4.7

(3)

Scheduling

4.6

(11)

Reminders

2.8

(11)

Appointment management

4.2

(56)

Client management

3.0

(17)

Booking management

4.0

(28)

Customer database

4.2

(19)

Transaction history

4.4

(26)

Electronic payments

4.1

(28)

Point of sale (pos)

4.2

(29)

Credit card processing

2.6

(11)

Inventory management

4.0

(24)

Client profiles

4.0

(20)

Client database

4.4

(117)

Email marketing

4.5

(2)

Loyalty program

4.0

(3)

Availability management

1.5

(4)

Online payments

4.1

(14)

Calendar sync

4.5

(58)

Automated scheduling

3.4

(15)

Recurring appointments

3.3

(3)

Ratings/Reviews

(0)

Promotions management

(0)

Access controls/permissions

4.4

(9)

Reporting & statistics

4.5

(2)

Reporting/Analytics

(0)

SMS marketing

(0)

SMS messaging

(0)

SMS reminders

(0)

Social media integration

(0)

Task scheduling

4.5

(2)

Timesheet management

(0)

Website integration

3.7

(3)

Activity dashboard

(0)

Availability indicator

(0)

Billing & invoicing

3.0

(1)

Contact database

(0)

Customer history

5.0

(1)

Customer mobile app

5.0

(1)

Debit/Credit card processing

(0)

Discount management

(0)

Email reminders

2.3

(3)

Employee management

1.0

(1)

Event scheduling

(0)

Gift card management

(0)

In-Person payments

(0)

Inventory tracking

(0)

Multi-Location

(0)

Payment processing

(0)

Performance metrics

(0)

Treatwell alternatives

Treatwell

4.4

(284)

Starting from

195

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.1

Customer Support

4.3

DaySmart Salon

4.3

(379)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.1

Customer Support

4.2

Fresha

4.8

(1.4K)

visit website

Starting from

9.95

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.8

Customer Support

4.8

Phorest

4.8

(411)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.8

Treatwell pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Connect

195

Per year

Features included:

1.5 Hours of Training
Booking Analytics
Customer Service
Digital Calendar
Marketing and Promos
Online Visibility
Professional Photoshoot (Depending on Your Location)
Unlimited Appointment Confirmation Emails and SMS Messages
Unlimited Appointment Reminder Emails and SMS Messages
Unlimited Appointments

Pro

599

Per year

Features included:

Advanced Booking Statistics
Advanced Marketing and Promotion Tools
Booking Analytics
Cash
Customer Service
Digital Calendar
Expense Monitoring
Invoices and Payments via Pos System
Marketing and Promos
More Than 3 Hours of Training
Online Visibility
Professional Photoshoot (Depending on Your Location)
Unlimited Appointment Confirmation Emails and SMS Messages
Unlimited Appointment Reminder Emails and SMS Messages
Unlimited Appointments

User opinions about Treatwell price and value

Value for money rating:

4.1

(284)

To see what individual users think of Treatwell's price and value, check out the review snippets below.

“Professional and friendly it is helpful 🙂 my quirys are answered and I am happy with the service.”

Salma B.

Hairdressers

“It is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING. Very responsive and always able to help with any enquiries or issues.”

Monica P.

Massage therapist

Treatwell integrations (4)

Top integrations

Treatwell customer support

What do users say about Treatwell customer support?

Customer support rating:

4.1

We analyzed 39 verified user reviews to identify positive and negative aspects of Treatwell customer support.

Widely noted by reviewers, Treatwell's customer support is friendly, knowledgeable, and provides quick, effective responses.

A significant portion of users appreciate the availability of multiple support channels, including web chat and phone assistance.

A limited number of users report slow or unavailable support, with some citing unhelpful responses and difficulty reaching the team.

Support options

Knowledge base

Chat

Faqs/forum

Email/help desk

Phone support

Training options

Live online

In person

Webinars

Documentation

Videos

To see what individual users say about Treatwell's customer support, check out the review snippets below.

“The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.”

Anna O.

Owner/Aesthetic Therapist

“There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice.”

Vicki C.

Beauty Therapist / business owner

“Not helpful at all Whenever you have issue with customers they don't deal with it”

Oksana S.

Beautician