App comparison
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Convin
5
204
4
26
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
3X your contact center performance with Convin.
Last updated: September 2026
Convin Alternatives & Competitors (2026)
Top 2 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.7
Value for money
Starting price
0.6
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
AI/Machine Learning
N/A
Alerts/Notifications
N/A
Call Monitoring
N/A
0.4
Value for money
Starting price
0.3
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Alerts/Notifications
4.7/5
Top Features
AI/Machine Learning
N/A
Call Monitoring
N/A
Call Recording
N/A
0.4
Value for money
Starting price
0.5
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.8
Value for money
Starting price
0.8
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.8
Value for money
Starting price
0.7
Functionality
Access Controls/Permissions
4.8/5
Agent Interface
4.7/5
Archiving & Retention
4.2/5
Top Features
Activity Dashboard
N/A
Call Monitoring
N/A
Call Recording
N/A
0.9
Value for money
Starting price
0.8
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.3
Value for money
No pricing info
Starting price
0.3
Functionality
Answering Machine Detection
5/5
Archiving & Retention
4.7/5
Auto-Dialer
4.5/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.7
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
AI/Machine Learning
N/A
Call Monitoring
N/A
Call Recording
N/A
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.6/5
Activity Tracking
4.5/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.8
Value for money
Starting price
0.7
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.8
Value for money
Starting price
0.8
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
AI/Machine Learning
N/A
Call Monitoring
N/A
Call Recording
N/A
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
AI/Machine Learning
5/5
API
5/5
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.1
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
N/A
Alerts/Escalation
N/A
API
N/A
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.1
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
5/5
Activity Dashboard
3/5
API
3/5
Top Features
AI/Machine Learning
N/A
Call Monitoring
N/A
Call Recording
N/A
0.6
Value for money
No pricing info
Starting price
0.6
Functionality
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
Top Features
AI/Machine Learning
N/A
Call Monitoring
N/A
Call Recording
N/A
0.4
Value for money
No pricing info
Starting price
0.5
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
API
N/A
Top Features
Alerts/Notifications
N/A
Call Monitoring
N/A
Call Recording
N/A
0.9
Value for money
No pricing info
Starting price
0.7
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Agent Interface
N/A
Top Features
Call Monitoring
N/A
Call Recording
N/A
Conversation Intelligence
N/A
0.4
Value for money
No pricing info
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Recording
5/5
Top Features
Alerts/Notifications
N/A
Call Monitoring
N/A
Conversation Intelligence
N/A
4.9
Value for money
No pricing info
Starting price
4.9
Functionality
Ad hoc Reporting
N/A
Audio Capture
N/A
Customizable Dashboard
N/A
Top Features
Activity Dashboard
N/A
AI/Machine Learning
N/A
Alerts/Notifications
N/A