Gong.io Reviews - Pros & Cons, Ratings & more

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Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

Gong.io

Android

Web-based

iPhone

Growth Account Executive 

Great and easy to use, great feedback and LOVE being able to read a transcript of the call.

Account Manager

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.

Account Executive

What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).

GTM Enablement Specialist

I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.

Director - USA Expansion

Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.

Sales Enablement Manger

Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

Regional Sales Director

The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.

Partner Manager

It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.

Sr. Manager, Customer Success

Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.

Head of Partnerships HSFS

Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.

Head of Sales 

If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.

Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.

Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.

Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.

Business Development Manager

It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.

If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.

Sales Associate

The mobile experience for Gong can be confusing.

Corporate Account Executive

The fact that the AI can comb through competitors, timeline, budget, and other keywords makes it so simple to go back and review your calls for some of those meaningful details.

Zoom Events and Webinars

Zoom Workplace

Essential tool for Customer Marketing

Great for visibility across calls

Great meeting recording software

GI use this software on a daily basis. It's a lifesaver.

Every Company Should have Gong

Great call recording platform 

Great tool for sales teams 

Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth.

The best option for documenting customer calls with all their details

Gong is a must have in my role.  Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager

Awesome tool and must have !

Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other. 

Gong is a must have for sales teams!

It's been really great, I would highly recommend - especially if you have a newer team/newer team members/technically heavy calls.

Really great tool for our sales team

GONG for CSM

It was easy for our team to onboard and deploy. We use it daily and commonly share outcalls with internal members or external directly to customers. It has changed my workflow from taking notes to directly engaging and moving through my agenda.



Simple Tool to capture details of complex deals

5* Review - Number 1 sales tool

A must to have in sales!

What was life before Gong?!

Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic!

We currently use Gong to do three things:
- Record user interviews from our product team
- Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)
- Facilitate coaching of our team since our service is coaching based on zoom

Gong is great for sales, but not the best for startups

Key Platform for Measuring Enablement Success

Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader. 

Could Not Live Without Gong

Gong.io for Demand Gen teams

My experience with Gong has been great!  I highly recommend it.

Gong is an amazing tool...

Product-first, intuitive revenue intelligence software

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Great tool to discover valuable insights!

Gong is a salesperson's dream

Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

One of the most valuable investments our team has made

I don't know what we would do without Gong

Senior Enablement Manager

Jackie R.:                                             Hi, I'm Jackie. I'm a senior enablement manager, and I give Gong.io five stars, and you can see more reviews like this if you click below. We leverage Gong for a variety of enablement activities and programs, from the time we onboard new sales and CS managers, all the way through our ongoing training. Gong allows us to not only record all of our calls, but really coach on them, give feedback to the teams, give feedback to managers, and allow for an environment where we're constantly growing and improving based on actual customer conversations.
                                                       The thing I like most about Gong is really the ability to get to granular level insights. You can track an enablement program. You can track how effective new messaging is. You can really get to the root cause of issues, whether that reps are not spending enough time in discovery, asking two-sided questions, or whether we're getting stuck at a certain point of that deal. All of this intelligence it's really provided through Gong, and they're constantly innovating the platform and adding new functionality to really help teams like our enablement team, do our job to the best of our ability. 
                                                       There's no issues we've come across with Gong that they haven't been able to solve or help us through. I think it definitely requires someone to be committed to keeping up-to-date with the latest innovation and making sure that teams are really using the platform to the best of its ability. But not so much a downside just for people to understand that there is time required to get the value out of the platform. 

Gong.io Reviews

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