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Gong

Cloud-based Revenue AI platform for B2B teams

Table of Contents

Gong - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Gong overview

Based on 561 verified user reviews

What is Gong?

By industry, Gong.io reviewers are most commonly professionals in computer software (39%). The most frequent use case for Gong.io cited by reviewers is call recording (82% of reviewers).

What are the most popular integrations for Gong?

The Gong.io integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.9 out of 5 for its integration with Gong.io) and Zoom Workplace (a video conferencing product, 5.0).

Starting price

Alternatives

with better value for money

Pros & Cons

Call Review

Call Transcription

Sales Performance

Data Analysis

Navigation

Gong’s user interface

Ease of use rating:

4.8

(561)

Gong reviews

Overall rating

4.8

561

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.92/10

Rating distribution

467

Pros

“It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.”

Darby C.

Account Executive

“I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.”

Marissa W.

Senior Account Executive

“The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).”

Kyle P.

COO

Cons

“Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.”

Angie P.

VP, Revenue

“This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.”

Neel P.

Sales Operations Manager

“However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.”

Neel P.

Sales Operations Manager

Who uses Gong?

Based on 561 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Hospitality

Information Services

Banking

Others

Use cases

Call Recording

Sales Engagement Platform

Sales Coaching

Conversational AI Platform

Speech Analytics

Gong's key features

Most critical features, based on insights from Gong users:

For sales teams/organizations

4.6

(17)

CRM

4.5

(2)

Conversation intelligence

4.7

(9)

AI/Machine learning

4.0

(7)

Contact management

4.8

(6)

Sales activity management

5.0

(1)

All Gong features

Features rating:

4.7

(561)

Activity dashboard

(0)

Activity tracking

(0)

AI/Machine learning

4.0

(7)

Alerts/Notifications

4.5

(2)

Archiving & retention

4.6

(49)

Assessment management

4.4

(13)

Audio capture

4.5

(2)

Automatic call distribution

4.0

(2)

Automatic transcription

(0)

Budgeting/Forecasting

(0)

Business process automation

5.0

(1)

Call monitoring

4.6

(14)

Call recording

4.9

(86)

Call reporting

(0)

Call scripting

3.0

(1)

Call tagging

4.5

(50)

Call tracking

4.6

(8)

Call transcription

(0)

Collaboration tools

4.4

(5)

Commenting/Notes

(0)

Communication management

4.0

(1)

Competitive analysis

(0)

Conferencing

(0)

Contact management

4.8

(6)

Content management

4.5

(20)

Conversation intelligence

4.7

(9)

Correlation Analysis

(0)

CRM

4.5

(2)

CRM integration

(0)

Customizable fields

(0)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data management

5.0

(2)

Data visualization

5.0

(2)

Deal management

(0)

Email alerts

(0)

Email management

(0)

Email templates

(0)

Employee coaching tools

(0)

Event triggered actions

4.4

(27)

Feedback management

(0)

File transfer

4.3

(17)

Forecasting

(0)

For sales teams/organizations

4.6

(17)

Graphical data presentation

(0)

Interaction tracking

(0)

Keyword filtering

(0)

Meeting management

4.0

(2)

Mobile access

3.7

(3)

Multi-Channel communication

3.7

(3)

Multi-Language

(0)

Natural language processing

4.4

(7)

Notes management

(0)

Onboarding

4.6

(7)

On-Demand recording

4.5

(59)

Opportunity management

(0)

Performance management

4.5

(23)

Performance metrics

4.1

(26)

Personalization

(0)

Pipeline management

(0)

Pipeline reports

(0)

Playbooks

(0)

Predictive analytics

5.0

(1)

Prospecting tools

4.0

(1)

Real-Time data

(0)

Recommendations

(0)

Recording

4.8

(72)

Reminders

(0)

Reporting/Analytics

4.6

(28)

Reporting & statistics

4.5

(13)

Role-Based permissions

(0)

Sales activity management

5.0

(1)

Sales automation

5.0

(1)

Sales pipeline management

3.0

(1)

Sales reports

(0)

Sales trend analysis

5.0

(2)

Scheduled recording

4.7

(48)

Search/Filter

4.7

(6)

Self-Service search

5.0

(2)

Sentiment analysis

4.2

(11)

Speech recognition

4.1

(9)

Speech-to-Text analysis

5.0

(2)

Statistical analysis

(0)

Tagging

(0)

Task management

(0)

Third-Party integrations

4.6

(17)

Training management

4.7

(23)

Trend analysis

5.0

(1)

Video conferencing

(0)

Visual analytics

(0)

Workflow automation

(0)

Workflow management

5.0

(2)

Gong alternatives

Gong

4.8

(561)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.6

Customer Support

4.7

Fathom

5.0

(809)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.9

Customer Support

5.0

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Ringover

4.7

(885)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Gong integrations (34)

Integrations rated by users

We looked at 561 user reviews to identify which products are mentioned as Gong integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 4.8 (24)

Zoom Workplace

Integration rating: 5.0 (13)

“To host courses and live webinars”

Alison R.

Educational Services Coordinator

Microsoft Outlook

Integration rating: 5.0 (4)

Google Meet

Integration rating: 5.0 (4)

“We needed to find a new /command for it because /meet was taken, but we found a workaround. It's nice to be able to use this in our Huddle”

Alicia R.

Director, Business Development

HubSpot CRM

Integration rating: 4.3 (4)

Gmail

Integration rating: 4.7 (3)

Gong support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Training options

Documentation

Live Online

Webinars

Videos

Gong FAQs

Q. Who are the typical users of Gong?

Gong has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money

Q. What is Gong used for?

Gong is a cloud-based, web-based SaaS Revenue AI Operating System designed for go-to-market teams at B2B organizations of all sizes, with strong adoption across mid-market and enterprise segments. The platform automatically captures and analyzes customer interactions across calls, emails, and meetings, then surfaces actionable recommendations to advance deals, improve forecast accuracy, and develop seller skills. Used by more than 5,000 companies globally, including Fortune 10 enterprises, Gong serves sales representatives, sales managers, revenue operations, sales enablement, customer success, and executive leadership across technology, media, telecommunications, professional services, financial services, healthcare, and manufacturing verticals. Core capabilities are organized across three integrated modules: Gong Forecast, which generates AI-powered revenue predictions using 300+ signals drawn from real customer conversations; Gong Engage, which supports account-based outreach prioritization and sales engagement automation; and Gong Enable, which delivers rep onboarding, training, and coaching at scale through call libraries, scorecards, and AI-generated highlights. Underpinning all modules is the Revenue Graph, a continuously updated context layer built on actual customer interactions, and a suite of customizable AI agents that automate workflows including deal updates, follow-ups, pipeline edits, and forecast corrections without requiring data science expertise. CRM integration enables automated data entry and deal updates, reducing manual administrative overhead across the revenue organization. Gong consolidates pipeline management, forecasting, sales engagement, and enablement into a single platform, eliminating the need for multiple point solutions. AI models are trained on billions of buyer-seller interactions and tuned specifically for revenue use cases, applying natural language understanding that goes beyond keyword matching to identify deal risks, emerging trends, and key moments that impact outcomes. The platform is available on the Microsoft Marketplace, supports MCP-powered AI interoperability, and maintains compliance with SOC 2 Type II, GDPR, CCPA, and other regulatory standards.

Q. Does Gong support mobile devices?

Gong supports the following devices:
Android, iPhone

Q. What level of support does Gong offer?

Gong offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat