App comparison
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Vonage Contact Center
5
42
4
15
3
10
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center & Inside Sales Software for Salesforce
Last updated: March 2026
Vonage Contact Center Alternatives & Competitors (2026)
Top 5 free alternatives
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
Zoho Desk
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
Intercom
AI-powered customer service with helpdesk
0.3
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
Bitrix24
All in one business management workspace
0.1
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
HelpDesk
Ticketing software for effortless customer support
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.1
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.1
Value for money
Starting price
0.3
Functionality
Campaign Management
5/5
Chat/Messaging
4.9/5
Autoresponders
4.9/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.5
Value for money
Starting price
0.4
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.2
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.5
Value for money
No pricing info
Starting price
0.5
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
0.5
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5