Voiptime Cloud Comparison

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Overview

Connect with your customers across all communication channels (voice, web chat, SMS, email) and control all customer interactions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$70.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(78)

5

4

3

2

1

60

18

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The system is reliable, call quality is excellent, lead card saves all interaction data, so it's easy to catch on the customer comunication.
Thanks to this software we increase out revenue up to 150. So, I definitely recommend VoipTime for those who want to receive good quality software with reasonable price.
The connection quality is excellent and all calls can be recorded. A dialer comes in a package with the system for lead management which is convenient and helps to organize customer database.

Cons

Some important features were missing, one time we've lost a part of valuable data because of system crash.
To make calls you are charged a monthly fee (20USD) for using the Voiptime system + per minute tarrif of online number provider.
Interface is not very adjustable. Only desktop version of the system available, no version for mobile devices.
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features65
  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Auditing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Chat
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Filtered Views
  • Follow-up Scheduling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Country
  • Multiple Projects
  • Performance Reports
  • Predictive Dialer
  • Progressive Dialing
  • Quality Assurance
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • SSL Security
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • User Management

Integrations

  • Total integrations2
  • Gmail
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • LinkedIn
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks
  • QuickBooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Xero
  • Zapier
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation