ShipperHQ Reviews

Shipper-HQ is a dream to use even when your shipping rates get a bit complicated or nuanced. It can handle some couriers that provide dynamic shipping rates (like DHL) and at the same time others with static rates uploaded by csv (in a format that is easy and logical). Adding for example a simple function to add a % to some shipping rates for insurance is easy. Preventing specific products from going...

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It's pretty trivial but I would like their csv parser to allow for notes in the sheet so that we can recall details about the rates. So far, I don't think we've come across an issue that S-HQ hasn't been able to handle. We'l keep trying...

Great to hear it! ShipperHQ was built with people like you in mind. Your feedback is super important to us and helps us improve the product. We're glad ShipperHQ can help your business solve pain points!

I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on!

Nothing negative to say. I'm grateful to have found ShipperHQ.

Thanks for sharing! We're happy we could help your business streamline your shipping processes and run your business smoothly.

Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. [SENSITIVE CONTENT], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it.

None at this time, considering I just took over.

News like this makes our day! Thanks for the great review. We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you. We'll pass along the kind words to the rest of the team!

Easy to set up, lots of options for customization. Restrictions work great!

Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.

The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.

[SENSITIVE CONTENT] from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate!

Nothing I can think of, there are rarely little things that crop up, but of the time it's on my own end and support walk me through the steps to resolve the issue.

Thank you for sharing this incredible feedback, James! We're thrilled to hear that Lewis took such great care of you and was able to fix your shipping rate errors. We appreciate the kind words and will be sure to pass them along. Thanks!

This Application makes giving live delivery rates very simple and coordinates pretty consistently into our working stage. It expects next to zero support. There are other outsider applications that we've utilized that require steady management, however ShipperHQ is a set it and neglect type application.

The User Inierface is somewhat interesting. It isn't as simple to explore as other delivery applications. I wish that ShipperHQ had the usefulness to print delivering names and oversee shipments. We at present host to utilize an alternate third-get-together application for shipment the executives. I might likewise want to see the choice for adding transporting rules if dispatching the board was coordinated.

The customer support is phenomenal. Best support of all vendors I deal with. Their motto is to make your shipping rates and quotes perfect.

If there are features missing, I have not found them yet. Of course, this software is more advanced than what I can comprehend but with the ShipperHQ support, I don't have to worry about becoming a software expert.

Thanks for sharing! We're thrilled to hear such great about our support teams' level of service. Making the complex simple and in turn, making your life easier is what we're all about.

The platform is really easy to use and has a ton of features to set up shipping rules and make sure that orders are being processed correctly. Their wide array of different shipping carriers makes it easier for us to decide and integrate the carriers that best fit our needs.

Having to establish accounts with each individual freight carrier in order to verify their credentials to unlock live rates was at times frustrating. However, the team was very helpful in aiding us through the process.

Thanks for taking the time to leave your feedback, we're always eager to get insight from our customers! Our commitment is to provide the very highest levels of service in everything that we do. Glad to hear we delivered! We're here to help whenever you need assistance.

The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.

I know it is COVID, but they need to work on their customer support.

Gives us the international operational and shipping capability for a complex range of products.

Would like to see a buy outright option.

Thanks for being an awesome customer! We greatly appreciate your review, and so do users looking for the ideal shipping solution for their ecommerce store. We know shipping is a key blocker to international sales and we're glad to hear that ShipperHQ could help to solve it for you. Cheers to another 12 years of working together!

I love that I can specify that an item must ship by it's self in the designated box size.

Rates don't always come back exactly the same as the carriers are charging me. It is close and I've had to add markups to get closer to the actual freight cost.

The ShipperHQ software just works. It has fit seamlessly within BigCommerce and any time we need to adjust our shipping, ShipperHQ has had the solution we needed.

ShipperHQ can be complicated. There are a lot of features that you could set up. It's as complicated as you make though and their support has been amazing.

The customisable shipping rules which can be stacked and give a ton of flexibility were really useful, the software is pretty easy to use and the support team have been helpful in getting things up and running quickly

It would be good to have a library of example typical shipping rules that can be used within the docs, covering free shipping, minimum order, common shipping locations etc

We're thrilled to hear such great about our support teams' level of service. Thank you for sharing your experience! Simplifying and streamlining shipping processes is what we're all about. We're glad to hear that we could help solve some of your clients' cross-border shipping complications! As for your feedback on the docs, we are always looking to make adjustments and improvements based on customer feedback. I will share your suggestions with our product team as it seems like a great way to make life easier for customers like you. Again, we appreciate your feedback and look forward to making sure ShipperHQ meets your shipping needs.

Automatic work, ones we set up the bowndry it work without interruption or interfear with any actions.

Extra fee for programing, and it take time to set it up.

Functions exactly as expected; calls to API happen quickly.

Price. Price based on # of calls to API, which for high volume, low product cost companies make this App cost prohibited

With the launch of a new website, we needed some software to help automate our delivery costs. This needed to be easily integrable into Magento 2 and would link with our existing parcel courier rates whilst also accommodating 3 other carriers. The product needed to cope with both product weights and volumetric packaging too.

We initially struggled in setting the product up, but HQshipper provided excellent support and once we had set the initial delivery rates up it became a very easy process.

Thanks for the kind review! We know shipping is one of the most critical parts of your business and pride ourselves on being able to answer your toughest questions to help you make the most of ShipperHQ's powerful features. Thank you for trusting us with your business.

Automatic prices taken care of in the background

Pricing wen up 1200 % with only a 30 day notice

This app allows us to show our customers a specific date of arrival for their order to arrive and make a shipping decision based upon that. Once you get the hang of it...you can really control a lot of different settings to accommodate the look of the shipping rates on your site.

Advanced features are limited based upon the plan you selected. The learning curve can be steep at times and menus get deep.

Very simple to use. Quite straight forward.

When updates are made and layouts are changed in ways that don't apply to what we do or how we use shipper hq.

Great at setting up complex rules for shipping rate calculations on your website. There are so many variables and customizable ways to set a rate. Seamlessly integrates with bigcommerce.

You have to pay a lot of money for customizable shipping rates for your website, sometimes the set up of rules gets pretty confusing.

Thank you for the fantastic review, we're glad you're loving ShipperHQ! Our Support team is happy to help with any queries in the future.

The ease of use. Easy to setup and implement into our woocommerce website.

Had a few issue with the rates in the beginning, but support helped us get it working correctly.

Thanks for sharing! We're happy we could help your business streamline your shipping processes.

ShipperHQ makes it easy to create multiple shipping groups for different locations and for different drop ship locations. It is a great app for the price.

I haven't found anything about the app that I didn't like. Keep up the great work.

It did everything we asked it to with very little trouble

a little expensive, and a bit complex to wrap my head around, but support is great at helping.