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8x8 Work
5
131
4
107
3
42
2
19
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated contact center, voice, chat, video, and APIs
Table of Contents
Is this product right for your business?
Find out with a
8x8 Work - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
8x8 Work overview
Based on 309 verified user reviews
What is 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
What do users say about 8x8 Work pricing?
Some reviewers find 8x8 Work competitively priced and say it offers good features for the cost. Users appreciate affordability and flexibility, but some users report extra costs for certain features and feel pricing can become less competitive.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Phone Calls
Mobile Phones
User Management
Updates
Credit Card Charges
Frequent software instability
8x8 Work’s user interface
8x8 Work pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
Select to learn more
Who uses 8x8 Work?
Based on 309 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
8x8 Work's key features
Most critical features, based on insights from 8x8 Work users:
All 8x8 Work features
Features rating:
8x8 Work alternatives
8x8 Work
Starting from
24
/user
Per month
Ringover
Starting from
29
/user
Per month
800.com
Starting from
23
Per month
Nextiva
Starting from
25
/user
Per month
8x8 Work pricing
Pricing plans
Pricing details:
User opinions about 8x8 Work price and value
Value for money rating:
To see what individual users think of 8x8 Work's price and value, check out the review snippets below.
Debi L.
Assistant Director Aging Programs
Stephanie R.
HR Manager
8x8 Work integrations (11)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.
Integration rating: 3.0 (2)
Integration rating: 3.5 (2)
“Links to meetings added to the notes”
Matthew L.
Teacher
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
“The integration could be smoother, but that’s likely something we need to work through with our developer. Still, connecting FileMaker to QuickBooks gives us helpful access to profit and loss reports and payment records right in our CRM.”
“All our data was in filemaker”
Lisa D.
Office Manager
Integration rating: 3.0 (1)
“This our accounting system where payments are disbursed. Too often, invoices dont carry over from Zip, or data is dropped from critical fields and the data doesnt port over to D365 automatically like we were promised by Zip”
Matt G.
Director
8x8 Work customer support
What do users say about 8x8 Work customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 8x8 Work customer support.
A fair number of users found customer support responsive, helpful, and willing to go above and beyond to resolve issues.
Multiple users appreciated the availability of onsite training and support, making onboarding and adoption smoother.
A number of users reported difficulty reaching support, slow response times, and unresolved issues causing frustration.
Several reviewers experienced inconsistent communication, frequent staff changes, and challenges with offshore support teams.
Support options
Training options
To see what individual users say about 8x8 Work's customer support, check out the review snippets below.
“Their customer service was extremely helpful and very nice”
Thomas F.
System Engineer
“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”
Ashley D.
Operations Manager
“Customer service could be better... hard to get in touch with people and get problems solved”
Jesse D.
Managing Partner
“Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently”
Shane C.
Systems Administrator
8x8 Work FAQs
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
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