Rithum Reviews - Pros & Cons, Ratings & more

Fishbowl

ChannelEngine

NetSuite

Extensiv Order Management

Sellbrite

SellerChamp

Web.com

Rithum Powers Third-Party Commerce and Grows Your Bottom Line 

Rithum

Web-based

VP Merchandising

Been a great way for us to grow our DTC business when we were mostly wholesale focused. Has allowed us to use channels like Ebay to drive more profitable closeout sales.

E-commerce Director

I believe that they are the best in the industry and offer great value and service.

Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.

VP of Ecommerce and IT

The category and subcategory valid values information provided lack details or not there. Also the lack of video tutorials.

Owner

Now our account has been sent to collections. Horrible company to do business with.

Compant Director

Very god experience and they help a lot. System was good and worked well and in some ways a lot easier than other systems.

It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features.

Account Manager

We used it for a good few years and were very happy.

The portal is user friendly and have a lot of functionalities that can definitely save time and money.

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Marketing Manager

It's a nice piece of software that does work in optimising your digital marketing efforts, just at a cost.

Marketing

The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours.

I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new.

VP Europe

Very easy to use tool to keep control of your companies online presence: like your product pricing, inventory at the different retailers, rating and product picture and description.

Director of Operations

They integrate into our largest suppliers. They provided us some good 3rd party resources.

What we have experienced is. Channel Advisor has made several mistakes managing the data costing us five.

Marketplace Operations Lead

I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases.

Operations Coordinator

Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use.

Linnworks

Blackthorn Payments

Solid Commerce

Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much! 

BlueBoard = Love

Hello Kristyn, thank you for your super nice comment!
We're glad we could steer your workflow towards more productivity.
We'll strive to better communicate about our frequent updates to make sure no one gets lost!

I have had a mostly positive experience with all of our Rithum products.

Quickly Access Sales Channels and Customize Data

Just BAD - they tried at the end but it was too late and I already spent 8 months trying to make it work and losing sales because I couldnt work on new products because of the time I spent on the system

STEER CLEAR - HORRIBLE

Great job syncing with marketplaces and giving me the options to modify my listings.

The best option at a high price.

The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Powerful software but Expensive and hard to learn  

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Overall ChannelAdvisor has been a game changer for the positive. Because it is highly customizable, I can do lots of things that would have been far more tedious or impossible in other similar systems. 

ChannelAdvisor is a wonderful choice for multi channel sales

We used it for a good few years and were very happy

Nice software for managing all platforms at once

Once you get through the onboarding and support issues the software runs great. The cost starts to drain you after a few months, and you start to question yourself for getting into a 2-year contract. When my contact finally ended, I was paying over $2K a month. When my contract was up, they really didn't want to renegotiate. They just wanted to sign me up for another two years. It seems like the business model is to sign you up for two years and get as much out of you as they can with onboarding cost, monthly fees, and 2-3% of your revenue. ChennalAdvisor is a public company and to continue to show strong margins they just as well have you leave and bring on another newbie. 

Think twice before using ChannelAdvisor

Good system, highly recommended. Sits above other Channel systems.

ChannelAdvisor had first mover advantage

Worst experience ever

I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform.  I believe that they are the best in the industry and offer great value and service.

The Best platform for setting up your online marketplace business

Meena,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

We use the software to pull data together from a range of sources since our systems are spread across multiple data points. This makes it more complex, but the software works in a logical manner.  We don't use it for order management or stock, rather just as a system to transform and feed data to various marketplaces, and send orders back into our system. I took over a badly set up system and it has taken a year to sort the bad data from the good, and fully work through all of the issues from previous users at my company - the general consensus was that everyone hated CA because they didnt understand it. I actually find CA a logical and easy to use system. It has a lot of functionality and ability to be customised, and we have been able to automate a significant amount of our data flow and pricing strategies making us more effient. 

Logical Software that works well, but can be complex depending on your original data.

Cindie,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing. 

Seems like a great product but project support is abysmal

Dear Martin, 
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.

Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines.  Business rules let you be as complex as you want in defining those guidelines.

Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

If you sell on more than one marketplace, you need this software

I first started using ChannelAdvisor because i was told that it would seamlessly let me keep selling my products on four or more platforms. While it may have been doable, it definitely won't be seamless.

What you need to know!

Thank you for this valuable feedback and for choosing ChannelAdvisor to help sell your products on multiple marketplaces. We work hard to provide a high-quality customer experience. 
We want to encourage you to contact us at supportadmin@channeladvisor.com so we can follow up. We know you have a choice and we appreciate your interest in ChannelAdvisor. 

I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor.

The only marketplace listing management tool I'd recommend

Josh,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Being able to manage large amounts of inventory on one system across several third party sales platform.

Awful customer service for the over priced charge

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

We moved from a different feed platform to ChannelAdvisor after believing that we could connect more of our platforms to ChannelAdvisor because of their open API, generate more sales by leveraging their competitive landscape tools, and overall have a greater level of customer support (since they are among the top in their industry). What we found was that it's often a ghost town when it comes getting the support you need, it's not easy to figure out solutions yourself (making you travel to ghost town for support), and if you try and cancel your contract, they give you the run-around for weeks and weeks.

They just want to get your sale and lock you into a contract.

Dear Austin, 
Thank you for taking the time to write a review and thank you for noting the benefits of a number of the features in our Marketplaces platform. 
Regarding your feedback on support and contracts, your account manager has been in touch regarding the specifics of your agreement. 
We appreciate your business and wish you the best of luck.


Our company went out of business after using CA for 11 years. Our contract auto renews every year unless we cancel it. The billing date is in December, but apparently the renewal date was 30 days earlier in November. After so many years, all I knew about was the billing date. I didn't even know the renewal date was 30 days prior. Anyway, I thought I canceled in plenty of time before the billing date, but apparently it was only 3 days before the contract renewal date. They wanted 30 days notice before the renewal date. So now they want to put me on the hook for an entire additional year at $10k for services that I have not used in months before my cancellation notice. And I still have not used it nor intend to use it because our business is closed down. I don't understand their need to bill me for 1 year in the future for a service that won't be used. Now our account has been sent to collections. Horrible company to do business with. It's completely unethical what they're doing. Fashion Bloom / Baby Town

Cancellation Nightmare

Dear Ocean,
Your account manager made several attempts to contact you so we could address your concerns. We're committed to maintaining the highest quality service and standards for our customers. We appreciate your business and wish you the best of luck.

Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

Simple, Yet Robust Marketplace Product & Listing Management

Kevin,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

Channel Advisor agreed to managing marketplaces and our data, then blamed us when mistakes were made.

In seven months, our ROI with Channel Advisor has been -98%, while our brick and mortar store has grown by 4% during the same period. 

We made it clear on multiple occasions before and after signing the contract that we didn’t want to do the work because we have a small staff which is why we were interested in managed marketplaces.  Channel Advisor told us it wouldn’t be a problem, so we signed up and prepaid our managed marketplaces contract with Channel Advisor.  

Channel Advisor’s sales and marketing information for managed marketplaces states:
•	Manage the marketplaces for you.  
•	You provide the data and Channel Advisor managing the data.
•	You provide pricing guidance, and Channel Advisor takes the data you provide and list the products on the marketplace. 
•	You approve the ideas and plan we have for your account and Channel Advisor makes sure they are formatted in the best way to get sales.
•	You do the customer service and Channel Advisor manages the day to day of selling on the marketplace including errors resolution, monitoring seller metrics, conducting competitor analysis, managing promotions, looking for new opportunities etc.
•	There will be three people working on your account, Account manager, Client Strategy Manager, and Client Services Associate.

What we have experienced is:
•	Channel Advisor has made several mistakes managing the data costing us five 

In seven months, our ROI with Channel Advisor has been -98%.

Thorough Software for Complex Requirements, Future Solutions Up & Coming

All in all it is good software but not the best company to work with.

Good software but not the best company

Used it for years but had to move on

We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback

Rithum Reviews (2025)

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61 reviews