My experience with ChannelSale was very productive. I must admit that I signed in mainly because I was lured by the price package for the services. 249$ per month for the wealth of all inclusive benefits looked awesome in comparison with certain other e commerce solution providers that charge by the 1000s.
Through my experience, I feel that they are relatively hassle free service provider.
You wish to avail anything over and above what your package permits, you may have to cough up a little more cash for it.
Thanks for your review Martha.
Likelihood to recommend: 9/10
ChannelSale is the worst software provider you can find. We signed up with them and then MONTHS went by without anything working. That is not an over-exaggeration... not one single order came through correctly. Pricing was off at every field (total, subtotal, tax) and the order statuses were wrong. They dont do any internal testing when there is a problem, so they use your customers as guinea pigs. They also dont offer refunds - even if the customer had nothing to do with the error. If you are looking at other companies, save yourself time and aggravation by choosing one of them. ANY other company.
Nothing. Not one single thing. Their pricing is decent, but many other providers offer similar price points.
Not an over-exxageration.... everything. Service, support, functionality... all of it. Nothing went correct from day one.
We are sorry to hear about your experience with us. We assure to handle your queries in the best possible way.
We do see that the earlier eBay order export to BigCommerce (tax amount issue) had been rectified and you had confirmed the same. As per our records, this concern was highlighted to our team on September 30th. Immediately our development team was deployed on this issue for 3 consecutive days. On the 1st, 2nd and 3rd of October, our developers diagnosed, fixed and tested the issue for you to confirm it was fixed as per your satisfaction. Our support team does not generally place test orders on any marketplace but as an exception, our team went out of the way and placed few test orders.
As per our email records, we see that our team did try following up with you to confirm if any further assistance would be required, there was no response.
We request you to get in touch with our support team and we will be happy to assist you with your concerns.
Likelihood to recommend: 0/10
Launch: $99/month (or $79/month when billed annually) for up to $3000 total sale revenue/month and a 300 product count limit.
Silver: $249/month (or $199/month when billed annually) for up to $25,000 total sale revenue/month and unlimited product count.
Gold: $449/month (or $339/month when billed annually) for up to $50,000 total sale revenue/month and unlimited product count.
Enterprise: $799/month (or $659/month when billed annually) for unlimited total sale revenue/month and unlimited product count.