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Customerly
5
47
4
18
3
3
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-first customer service: Automate, engage, and retain cust
Table of Contents
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Customerly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Customerly overview
What is Customerly?
Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.
Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.
Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Live Chat
Features
Pricing
Customerly’s user interface
Customerly pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Customerly?
Initially, it was only in German but apparently after some updates, it’s now only in English.
Select to learn more
Who uses Customerly?
Based on 70 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Customerly's key features
Most critical features, based on insights from Customerly users:
All Customerly features
Features rating:
Customerly alternatives
Customerly
Starting from
29
Per month
Brevo
Starting from
9
Per month
Gmail
Starting from
Free
Mailchimp
Starting from
13
Per month
Customerly pricing
Pricing plans
Pricing details:
User opinions about Customerly price and value
Value for money rating:
To see what individual users think of Customerly's price and value, check out the review snippets below.
Gelareh A.
Project Manager
Sergios C.
CTO and Co-Founder
Customerly integrations (3)
Integrations rated by users
We looked at 70 user reviews to identify which products are mentioned as Customerly integrations and how users feel about them.
Integration rating: 5.0 (1)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Other top integrations
Customerly customer support
What do users say about Customerly customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Customerly customer support.
Widely noted by reviewers, Customerly's support team is responsive, friendly, and willing to help with both technical and general issues.
A significant portion of users highlight the ease of accessing customer histories and managing support tickets efficiently in real time.
Support options
Training options
To see what individual users say about Customerly's customer support, check out the review snippets below.
“Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer. And even more I'm impressed how stable this addon is.”
Nico B.
Manager
“Initially, it was only in German but apparently after some updates, it’s now only in English.”
Gelareh A.
Project Manager