Custom form creation and mobile data collection software ( 4.79/ 5 114 reviews) 12,027 Alternatives to Fulcrum
Explore a recommended list of Fulcrum alternatives for your business in 2020. Compare alternatives to Fulcrum side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Fast efficient data capture.
What users mention about Device Magic See all reviews Very good just want more because they are that good. Great product and great programming of it. They benefitted from the ease of use and increased standard of quality of their work. I quickly learned the essentials to get what I needed. Besides all the ease of use, the tech support team is wonderful.
ProntoForms is the leader in enterprise-grade mobile forms.
What users mention about ProntoForms See all reviews Great for tracking how the safety programs is being followed and a great tool for follow up. It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app. I guess my only complaint would be that its sometimes confusing when designing a new form and getting it implemented, but any time I've had a problem, one phone call is all it took to help me.
Easy, flexible & powerful software for service businesses.
What users mention about GoCanvas See all reviews My experience with Canvas software compared to other similar software has been very favorable. The features of Canvas is very user friendly and great support. The customer support is wonderful as well as the ease of use. It also integrates with a lot of other programs on the market. It has been a great experience from day one. Great customer support and Go Canvas is with you every sep of the way to get it up and running for your business.
Mobile Forms Software for Inspection, Audits, Safety Checks
What users mention about Form.com See all reviews The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This is a terrific software platform. I have used it with dozens of schools, helping hundreds of educators and thousands of students. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program.
Mobile forms, dispatch, task and workflow solution
What users mention about Forms On Fire See all reviews Their customer service is outstanding and it helps to have competent, responsive help only a phone call away when you're dealing with the information backbone of a business. Once I was guided through, it actually became fun. M so happy with how it turned out, and it has given me a huge advantage over the competition. Equally impressive is the ability to generate, email and file really nice templated documents in under a minute. What users mention about FastField See all reviews I love how easy it is to customize the program to accomplish our goals. We used this to create an inspection and it came out amazing. No phone support, email response usually 1-12 hours (which can be very frustrating if issue is misunderstood). Has struggled to resolve critical bugs. The speed and ease of use was key to its success because it had to be 10x better than the previous paper system that people were accustomed to.
The Smart Way to Collect and Manage Data
What users mention about Formstack Forms See all reviews Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. Collecting customer data and keeping it clean and organized, I would say Formstack or something like it is a necessity for the area of the company I work in s I am glad to have it. It is nice to be able to have a centralized form, and to have all the finished applications deposited in the same spot. It is also nice because it allows for both open and close ended questions.
Mobile-friendly survey management platform
What users mention about SurveyLegend See all reviews I love how SurveyLegend combines ease of use with beautiful aesthetics. This is a survey I actually enjoyed creating and wanted to put in front of my customers. The ability to create surveys with different features is great. I think its more appealing to customers and allows you to create based on those you are trying to reach. I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website.
Flexible mobile business data collection within the cloud
Platform to manage workflow & automate business processes
What users mention about Fluix See all reviews I am happy with the product, it works good for what it was designed for and what we use it for, the price is great and the team we work with at Fluix is great as well. One of the best companies I've ever worked with. They're excited about their product and are continually improving it. Perfect for Quality Assurance and Safety Compliance. Ease of use once set up extends to even the most basic of IT knowledge.
Electronic data capture software
Data-Driven Retail Execution
What users mention about Repsly See all reviews Matt and the customer service team have been great in helping out and their follow up is strong, so that has made it much easier. Great experience with Repsly, pictures are awesome. Customer service are very helpful solving any issue that may have. We are able to upload pictures and see each others location. This helps inspire us all because we are able to encourage each others and feed off each person productivity.
Mobile friendly, web-based audit and inspection management
What users mention about Beacon See all reviews Is a great tool for the organization , easy to learn, easy to set up, and save a lot time and paper. Sometimes the app can be a bit slow to load, although I'm chalking this up to a sketchy connection. Really no downside to the product that I can think of. Seemed like a good fit, but in reality it doesn't work very well.
Cloud-based environmental health and safety (EHS) solution
What users mention about FAT FINGER See all reviews We have implemented Fat Finger apps for operator rounds, equipment inspections, safety inspections, and more with great success. Duplicated report numbers, hopefully resolved int eh new version. Pushy (sales) with looking for custom development opportunities. Ease of use for first-time users. Layout is straight forward and has easy interface to submit and review.
Save time and effort by replacing paper based systems.
What users mention about iAuditor See all reviews Incredible friendly non-pressured experience. They want to help you in and offer a tremendous solution, but they let you decide if it is a good fit. I would highly recommend investing in this tool as it will not only provide you with some peace of mind but also highlight areas for improvement. Using within my team to improve the operation has been fantastic. Quick and easy to setup or utilise an existing template which can be adapted to suit your needs. What users mention about Auditus See all reviews Its dashboards and reporting capabilities are amazing, on top of that its online system is multilingual. That makes it very easy for our european staff to navigate through the system. M struggling to find a negative. This software and app has really made a big difference to our business. Extremely user friendly. IT support is excellent.
Manage Maintenance and Operations. Without the Paper Stacks.
What users mention about MaintainX See all reviews We have enjoyed partnering with MaintainX and [SENSITIVE CONTENT HIDDEN] has been a great asset in getting us what we need to be successful with the product. I particularly love that there is a comment section attached to each WO – meaning all staff can be informed of issues, making handovers seamless. The reporting feature is one of my favourites. Our overall experience with MaintainX has been great. They have great customer support, a very easy to set-up system, and the system very easy for users to learn and use.
Performance Support for Manufacturing & Industrial Workers
What users mention about WorkClout See all reviews What I like about WorkClout Performance Support module has been the ability to tie performance metrics to worker training in an elegant way. Super easy to use; great interface; great price and customer service. It is good for basic skills training for businesses at an affordable price.
Mobile computerized maintenance management software
What users mention about UpKeep See all reviews M normally not at my facility when the tickets are being worked on so these functions help to make the jobs understood to the best of our abilities. This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources. Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly.
Online, CAPI & CATI survey software for market researchers
What users mention about Nfield See all reviews Starting working with this soft was hard at first, but as you continue it gets better and better with the help of great team. Good web project management solution. API set of calls also very rich allowing custom in-house solutions. From developers point of view we can use the same custom solutions like templates, question controls or more complex solutions like read values from a json database both online and offline too.
Employee engagement, retention & satisfaction solution
Performance Management & Personalised Learning Platform
Net Promoter Score (NPS) survey platform
360-degree feedback survey solution
Net Promoter Score & customer experience management software
Survey management tool for feedback collection and analysis
Survey software for creating & distributing questionnaires
AI-powered surveys and agile performance management
What users mention about Winningtemp See all reviews For the employees this tool gives them an opportunity to raise their voice within different areas (anonymously) to influence the way we work. The praise function in the tool has been a success. Good quality and speed on customer support through chat and e-mail. Winningtemp also offers regular workshops on important and inspiring topics for customers, which is highly appreciated. We can also understand what we are doing good and what we should continue to do. Other benefits is the comment option.
Assessment scoring, survey and feedback tool for coaches
What users mention about Assessment Generator See all reviews Excellent software, especially for type assessments. It provides great ease of use for my clients. What I like the most about Assessment Generator is the "ease of use. I was able to figure out most of it all by myself. One of the titles of the segments can be confusing causing me to waste time and creating frustration when I just want to make a simple change in a specific section in a Type-based assessment.
All-in-one market research & consumer insight platform
Collect real-time customer feedback using the NPS framework
What users mention about AskNicely See all reviews A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. What I love about AskNicely is it's simplicity and the focus on NPS. And now the ability to ask permission to use comments made in the NPS question, in our marketing is simply awesome. The think i dislike the most is the inability to manage people the away I find to be most intuitive.
Product experience analysis platform
People analytics & employee engagement software
What users mention about Peakon See all reviews We've used Peakon for a number of years now and found it super useful for getting constructive feedback from our staff. The tool is easy to use, insightful and good value for money. Very easy to use, nice UI and backed by solid research into what engages/motivates employees. Easy to use, lots of help if we need it. The export report is good as it is easy to present to teams for feedback.
Flexible online survey software
What users mention about Voxco Survey Software See all reviews It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. I appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best.
Survey management solution for customer experience
Cloud based and on premise survey software
What users mention about Key Survey See all reviews They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. We have found Key Survey to be a powerful, comprehensive survey solution that supports many areas of our business. From client satisfaction surveys to workflow dashboards, Key Survey has it all. Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.
Employee voice & survey platform to gain actionable insights
What users mention about Employee Pulse/Surveys See all reviews The platform is easy to use, offers exceptional features like the ability to acknowledge employees' comments and respond to them while respecting their anonymity. Great service and people. This is our first time doing an engagement survey and not only were they great on the technical/platform side, but they've provided valuable advice and outstanding customer support. It's easy and intuitive to follow to set up and administer surveys. Customer service is friendly and the company vision is inspiring.
Enterprise survey features without the enterprise price tag
Survey software for business, public agencies & universities
What users mention about IdSurvey See all reviews I really love IdSurvey and recommend it to anyone doing a survey. No functionality to print questionary (as before in V4). Expensive token system, exclusively cloud storage of surveys (no offline as in V4). IdSurvey is also very useful in terms of quality control of the work of data collecting interviewers.
Compensation management solution
What users mention about Compport See all reviews Error reports while uploading data need to be more specific. Sometimes difficult to understand why the particular error has occurred while uploading data. Amazing: customer friendly, quick and very well theought by someone who is very experrienced in Com&Ben. Highly flexible, agile, easy to use, super efficient, super smart and makes my job easier.
Multi-channel survey & feedback platform
What users mention about Zonka Feedback See all reviews Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
Client satisfaction solution
What users mention about Centercode See all reviews The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it. First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
The pioneer and market leader in Experience Management
What users mention about Medallia See all reviews The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Powerful tools and expert guidance to market your business.
What users mention about Constant Contact See all reviews I love the newsletter templates and how simple it is to input my own images and format the perfect newsletters. I also really enjoy the events portion. It's great that we can references back to information, emails, and events from YEARS ago that are saved in the system. It's like our own bookkeeper for keeping track of our work all in once place. For the price, this software is fantastic. There are a few things you can't do without paying more, but overall, they're not needed to still produce great e-mails to send out to customers.
Customer insights & brand research survey management tool
What users mention about Qualtrics CoreXM See all reviews The best part is that the tool is mobile friendly and you can organize your survey efficiently. I liked the customer service too as they are quick to resolve all queries. What I love most about Qualtrics is the suite of tool built into the software to help analysis the results. I also appreciate all the options in crafting the survey. I love that Qualtrics is so intuitive and has so much functionality built in. I also love that they are consistently working to improve it and roll out other useful features.
Online surveys, quizzes and assessments
What users mention about Survey Anyplace See all reviews I like how easy it is to customize the look and feel. I also like the logic portion of the software which allows great flexibility to set rules that change how the survey is completed. It has a lot of interesting features and a nice look and feel. When I have an issue with a survey I like to use the customer service chatbot which is very effective. I use this for creating fun surveys for my clients and their customers, mainly for customer satisfaction and feedback on how to improve services.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Conversational survey tool
What users mention about SurveySparrow See all reviews Overall: fast, flexible with good optionality on questions. Great, responsive customer service. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. Alternative to many of the more popular survey sights, nice look for customers.
Employee engagement and recognition platform for enterprises
What users mention about Reward Gateway See all reviews I love that employees have the choice of how they save money instantly through the app with Instant Vouchers or with generous cashback. The overal benefits have been saving money, it's also a great employee benefit. The site has had great feedback from team members. Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have.
Electronic data capture for clinical trials
What users mention about Viedoc See all reviews The expertise from the PCG solutions staff is a great support when designing effective data capture solutions. Luckily, the support team is made out of professional lovely people guiding us for over 18 months now, and their response time is amazingly quick. Due to the complexity of the study I run, there was some issues regarding the performance of the system (complaint regarding the speediness).
Electronic data capture & clinical data management software
What users mention about OpenClinica See all reviews It is easy to use and easy to build CRFs. The user support team is very helpful and there is a big community of people who could be helpful. The online user community was extremely helpful and a great resource. The software is very user friendly and yet embedded with very powerful functionalities for creating a study.
Electronic data capture (EDC) software for pharma companies
Web scraping and data extraction service
What users mention about Grepsr See all reviews Easy to use and understand and the customer service was very helpful and responsive. But most of all great value for money. Responsive customer support and a diligent team that strives to provide the best output - will highly recommend. Customer service has been great. They are very helpful getting the information you need.
Robotic Process Automation for Accounting Professionals
Cloud-based solution to streamline data capture processes
Lead information scanning & qualification for events
What users mention about atEvent See all reviews They lack Apps so they have to establish everything with custom API and a form submit. This is very difficult to maintain. I believe we have almost 2,000 users added in our atEvent account. My biggest complaint is that there is no way to search for users when I need to add them to an event. I like the ease of scanning business cards for my team out in the wild and having it sync to our other softwares for fast tasking.
Clinical trial management software for researchers
What users mention about Research Manager See all reviews Good, when I call for help at the main user of the site they can always help me. It can be more user friendly for lay out. This saves the secretariat and its staff a lot of time. It is easy to make overviews on request for investigators or for the competent authority when in need. Great repository that facilitates the approval proces.
Electronic data capture (EDC) software for clinical trials
What users mention about Medrio See all reviews Medrio is perfect for animal research studies and they provide fantastic customer support. Separately, when problems arose post updated release, and threatened to push back our first patient in timeline, Medrio again responded with tremendous effort to investigate a deployment issue. Building in Medrio is intuitive and quick, while still providing a powerful and flexible platform. Their customer service is the best in the industry with rapid replies to all our needs.
The top-rated EDC system in the world (EDC + ePRO + eCOA)
What users mention about Castor EDC See all reviews Very easy and user friendly to set up with a great support team. Much more affordable than previous databases we have used. Also making queries is very nice, it has multiple steps in closing a query what makes it very clear. What's also great is that gaining access to a database is very simple and easily arranged. Castor EDC is supported by many companies as a reliable partner. Castor keeps updating its product and services in order to keep up with developments in research law and good clinical practice.
The game-changing EDC and eSource platform.
AI-powered, automatic data capture
Artificial intelligence (AI) based data integration solution
What users mention about Grooper See all reviews Being able to simplify and even automate the data entry of scanned documents into our system with OCR is amazing and a godsend. So far, I am impressed with the recognition features, as well as the automated correction. In regards to the DB table documentation, it is basically useless due to the bizarre field names.
Web-based municipal management software
Advanced Automation for Environmental, Health & Safety.
Safety inspection management with checklists
Workflow, data capture, and compliance digitization
What users mention about Capptions See all reviews Limited dashboard functionality, but most of all the fact that although limited we sometimes loose our valuable work due to unclear problems in the system. Unless there is manual labor involved in each monitoring we do, this does not make any sense. Also, the amount charged per monitoring limits scalability of the whole process. It is slightly outrageous to me that Capptions charges per monitoring.
All-in-one solution for municipalities of all sizes
Construction software for punch list & task management
What users mention about Buildup See all reviews We love the ease of use and how easy it is to share reports and forward to subcotractors. The ease of use and pretty good applcation for construction building. The overall experience has been awesome so far, great app.
Cloud-based inspections & auditing system
Inspection management software
Vehicle inspection and reporting solution for fleet managers
Environmental, health and safety solution for corporations
A Complete Digital Inspection, Safety and Maintenance System
What users mention about CityReporter See all reviews Security of the data that is saved. Your support is quick and responsive. The customer service has been great always there when we have had any issues. The customer service we have received right from training to ongoing support has also been fantastic.
Claims processing and inspection management software
Field service management software. Live support. Free trial.
What users mention about Synchroteam See all reviews The support staff is awesome and provides great support as needed. The software is pretty straight forward. Its been great we had on issue initially with the API version initially but so far has been a good experience. Great support also available to help with any issues or queries. Excellent value for money.
Productivity software for multi-location real estate firms
Compliance management platform
What users mention about Qualtrax See all reviews We have only been using the product for about 6 months, and still have a lot we want to implement, but we have high hopes, and have had some great support from the company. The system is very user friendly and straight forward from a user perspective. The system is as good as you are creative. It is perfect for this purpose and the service Qualtrax provides its customers is amazing. I am extremely happy we moved forward with the purchase of Qualtrax for our quality assurance needs.
Asset management software for government bodies
Asset and inspection management software
Enterprise Quality Management System
What users mention about Adaptive Compliance Engine (ACE) See all reviews It is a good platform to use for its user friendly approach and all-in-one type of environment. I appreciated that easy-to-use interface and the ability to quickly find information I was looking for. ACE has very good collaborative functions. The features are an endless possibility.
Operations platform for small-medium & franchise businesses
What users mention about Jolt See all reviews The price is great and the training/support has been top notch. There is a ton of flexibility and customization in the system and we are really excited about all of the things Jolt can help us do. At first it can seem overwhelming but after a short tutorial it will be quite easy. Also customer service is superb because they want you to succeed. Jolt offers very good value for money for a number of features it has and the support is excellent from the Jolt team, we had this up and running within two weeks of signing up.
Production planning and field asset management solution
Cloud-based audit management platform
What users mention about audits.io See all reviews I loved introducing this software to our business. The guys been responsive and very helpful. It is easy and flexible tool to measure almost anything. Customer support is friendly and super fast. The team at Plan Brothers are a pleasure to work with, true proffesionals.
Web-based safety management software
What users mention about IndustrySafe See all reviews We are excited about the product and certain this software will help drive us to our Safety Mission of Zero Incidents. Our company has been using Industry Safe for about 8 years now and it is a wonderful product. We are very impressed with the software, the costs and with the support we have received.
Quality management software for conducting inspections
Next-Gen Connected Vehicle & Asset Management Platform
What users mention about Silent Passenger See all reviews We have proved a vehicle was not where someone said it was involved in accident. Cut idling cost and reduced speeding and accidents. They have been very helpfully and have very friendly staff that can help with any issue that may a rise. I am very happy with the silent passenger. It works overall good for what we need.
Web based EHS management solution for SMBs
What users mention about EHS Insight See all reviews Fantastic for smaller user base who has a minimally established EHS system. Customer service is very helpful and kind. I have lost some audits in the past, from having to update all the time. The software is easy to use. The app is amazing and allows users to upload to the site in a matter of seconds.
Web, Mac, Windows and mobile home inspection report software
What users mention about Home Inspector Pro See all reviews I have recommended the software to several inspectors in my area who also use it. Thank you to [SENSITIVE CONTENT HIDDEN] and the team for always having excellent customer service. It’s very customizable and super easy to work with, not cumbersome like some of the other options out there. Their software makes some beautiful reports. Very happy with the software and my clients love the reports.
A Full Range of Services for Professional Home Inspectors
What users mention about HomeGauge See all reviews The customer service is superb-they answer immediately or immediately call you back, everybody is extremely knowledgeable about their own software, superbly helpful, polite and pleasant to deal with. The ability to use companion to update the report while in the field is very helpful. Just when i think it can't get much better, they improve it. Managing a multi inspector firm MUST BE MADE EASIER. If it is not mad easier then I will have to leave HG as much as it will hurt at first, the current way of doing things is not tenable.
Task and quality management for the construction industry
What users mention about Bridgit Field See all reviews Overall, Bridgit isn’t great for a projects safety or document tracking (RFI’s, submittals, etc.) but does a great job with quality tracking and task allocation. I really enjoy the ease of using this Software. I find that the functionality and layout from the computer to the phone app most pleasant. Taking multiple pictures of the same deficiency had the system confused a few times.
Take Control of Fleet Inspections and Maintenance
What users mention about Whip Around See all reviews Helps you maintain compliance but keeps it user friendly. The inspections are easy to build and edit, and supervisors have an easy view of their team to help ensure 100% completion. The customer service is excellent the response time for a inquiry is outstanding and the representatives are courtesy, friendly,knowledgeable and professional. We love the ability to customize the inspection reports to fit our needs. Its ease of use that requires a minimal training session to learn how to use the application.
Your adaptable & easy to use quality management solution
What users mention about QT9 Quality Management See all reviews If you are looking for an easy to use, effective, and relatively inexpensive solution to your ISO management QT9 is the solution for you. What I like the most with this product is it is very helpful and convenient and I am getting what I needed in terms of daily reports. Its a friendly software for quality system control because it's easy to use and has a complete management and the necessary areas.
Your smart assistant for the workplace
Digital Transformation for Maintenance and Operations
Apple device management solution for Apple IT teams
Secure Digital Workspace for Accessing Apps on Any Device
What users mention about Cameyo See all reviews Cameyo was so easy to setup and get started. If I needed any help the support was awesome and they created a custom solution for my organization. We have had a wonderful experience with Cameyo. Any issue that we have had was immediately addressed. Fabulous experience - Cameyo account manager and support team are on top of their game.
Send Smarter With EZ Texting
What users mention about EZ Texting See all reviews Scammers, Fake, THE MOST EXPENSIVE, unreliable, BAD ACCOUNT REPS. what else. For a bad company or team of thugs. It does what we hope it will do and the MMS format is wonderful for setting out reminders and announcements with a graphic. The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.
Mobile-first employee communication for large organizations
What users mention about Staffbase See all reviews Thanks to the marvelous support from the Staffbase team, we are that 92% of our German employees use the platform on a weekly basis. How to improve internal communication and make employees happy. In around two years of intensive use, I have found both customer service and technical service to be very professional, helpful and extremely friendly.