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Nextiva Contact Center

Omni-Channel Customer Relationship Management

Table of Contents

Is this product right for your business?

Find out with a

Nextiva Contact Center - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Nextiva Contact Center overview

What is Nextiva Contact Center?

Nextiva Contact Center is an AI-enabled solution that helps create more powerful customer experiences while reducing cost and complexity so businesses can grow their customer relationships, empower agents, and delight their customers.

With Nextiva Contact Center, businesses can serve customers where they are and when they want with true omni-channel communications. Organizations can get smarter, faster with generative AI capabilities. It helps drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agents' hands. It also streamlines operations and cut costs with a cloud-based, all-in-one technology stack.

Starting price

30per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Setup

Pricing

Call Management

Nextiva Contact Center’s user interface

Ease of use rating:

4.5

(112)

Nextiva Contact Center pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(9)

3-4(21)

5(82)

What do users say about Nextiva Contact Center?

These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations.

Select to learn more

Who uses Nextiva Contact Center?

Based on 112 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Real Estate

Health, Wellness and Fitness

Automotive

Others

Use cases

Business Phone Systems

Call Center

Contact Center

Customer Engagement

Customer Experience

Nextiva Contact Center's key features

Most critical features, based on insights from Nextiva Contact Center users:

Call routing

4.6

(26)

Call monitoring

4.6

(21)

Reporting/Analytics

4.7

(23)

CRM

4.0

(4)

Queue management

4.8

(11)

Caller id

4.3

(8)

Call logging

4.5

(26)

Call recording

4.7

(31)

IVR

4.6

(5)

Call scripting

4.5

(2)

All Nextiva Contact Center features

Features rating:

4.4

(112)

Activity dashboard

4.7

(3)

Activity tracking

5.0

(4)

Alerts/Escalation

4.5

(2)

API

(0)

Auto-Dialer

4.6

(5)

Automated attendant

(0)

Automated routing

5.0

(4)

Automatic call distribution

4.5

(22)

Blended call center

(0)

Callback scheduling

(0)

Call center management

4.7

(25)

Caller id

4.3

(8)

Call logging

4.5

(26)

Call monitoring

4.6

(21)

Call recording

4.7

(31)

Call reporting

(0)

Call routing

4.6

(26)

Call scripting

4.5

(2)

Call tracking

4.5

(2)

Call transcription

(0)

Call transfer

4.7

(18)

Campaign management

(0)

Chat/Messaging

(0)

Communication management

5.0

(5)

Computer telephony integration

4.8

(10)

Conferencing

(0)

Contact management

(0)

CRM

4.0

(4)

Customer communication

(0)

Customer history

5.0

(1)

Dashboard

(0)

Employee scheduling

4.0

(2)

Feedback management

(0)

For call centers

5.0

(3)

Generative ai

(0)

Inbound call center

(0)

Interaction tracking

(0)

IVR

4.6

(5)

Labor forecasting

4.5

(2)

Manual dialer

(0)

Monitoring

(0)

Multi-Channel communication

4.5

(8)

Multi-Channel data collection

(0)

Outbound call center

(0)

PBX

(0)

Performance management

4.7

(3)

Performance metrics

5.0

(2)

Predictive dialer

(0)

Progressive dialer

(0)

Queue management

4.8

(11)

Reporting/Analytics

4.7

(23)

Sentiment analysis

(0)

Third-Party integrations

5.0

(1)

Video conferencing

(0)

Voice mail

4.9

(9)

Voice recognition

(0)

VoIP

(0)

VoIP connection

5.0

(1)

Workflow management

(0)

Nextiva Contact Center alternatives

Nextiva Contact Center

4.5

(112)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.5

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Nextiva

4.6

(916)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

3CX

4.4

(465)

visit website

Starting from

350

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Nextiva Contact Center pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

/user

Per month

Features included:

Inbound & Outbound Voice
Business SMS
Video meetings
Screenshare & file share
Call routing

Engage

/user

Per month

Features included:

Customer-to-team SMS Messaging
Toll-free number & minutes
Advanced reporting
MS Teams integration
Web chat: Live & bot

Power Suite

/user

Per month

Features included:

Inbound sales and service call center
Priority and skills-based routing
Unified team interface
Supervisor dashboard
ACD callback

Essential

129

/user

Per month

Features included:

Powerful inbound / outbound channels
Full workflow engine for journey orchestration
Best-in-class workflow automations and APIs
Transcription and summarization
Customizable intelligent and skills-based routing

Professional

159

/user

Per month

Features included:

Full customer journey context & history
Omnichannel (voice, sms, chat, email, social, messaging, webform)
Advanced Al bots to guide journeys
Real-time supervisor support
Secure payment agent assist (PCI-DSS)

Premium

199

/user

Per month

Features included:

Full workforce management
Optimized workflows for interaction deflection
CX analytics for all business functions

User opinions about Nextiva Contact Center price and value

Value for money rating:

4.4

(112)

To see what individual users think of Nextiva Contact Center's price and value, check out the review snippets below.

“These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations.”

Benjamin L.

Associate

“One thing I like about Nextiva's VoIP call center is that it allows businesses to communicate with their customers in a seamless and flexible way”

Jorge B.

Operations coordinator

Nextiva Contact Center integrations (3)

Integrations rated by users

We looked at 112 user reviews to identify which products are mentioned as Nextiva Contact Center integrations and how users feel about them.

Microsoft Teams

Integration rating: 4.5 (2)

Nextiva

Integration rating: 5.0 (1)

HubSpot CRM

Integration rating: 5.0 (1)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO