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Softdial Contact Center
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All blended omnichannel CCaaS cloud contact center platform
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Softdial Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
Softdial Contact Center overview
What is Softdial Contact Center?
Softdial Contact Center (SCC) manages communication of all media types like voice, chat, email, SMS, social, and video, automatically blending and load balancing all contact sessions between all agents, all queues, and campaigns with its one-of-a-kind automatic session distributor.
The versatile agent desktop handles multiple simultaneous live contact sessions including inbound/outbound voice. Agent and supervisor desktops can be fully customized with language, branding, 3rd party applications, websites, anything.
SCC features sophisticated inbound routing, world-renowned predictive dialing, in-depth reporting, screen and voice recording, workforce management, IVR, AI, and stores customer history to display to agents.
SCC is a full-service platform. It has the flexibility for CCaaS partners to customize on a tenant-by-tenant basis. Being modular in nature and featuring a comprehensive API library, partners can swap in and out 3rd party applications. The architecture is also well-suited to integrators who want to integrate elements of SCC into their own solution.
Quick and easy to deploy in cloud or on-premise, it handles multiple tenants and is built from the ground up to scale up or down as needed.
Softdial Contact Center’s user interface
Softdial Contact Center reviews
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- Likelihood to recommend1.00/10
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Softdial Contact Center's key features
Most critical features, based on insights from Softdial Contact Center users:
All Softdial Contact Center features
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Softdial Contact Center alternatives
Softdial Contact Center
Starting from
0.01
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/user
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Five9
Starting from
119
Per month
Softdial Contact Center pricing
Value for money rating:
Starting from
0.01
Per Feature
User opinions about Softdial Contact Center price and value
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Softdial Contact Center support options
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