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Track CRM
5
21
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19
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0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management software for hoteliers
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Track CRM - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Track CRM overview
What is Track CRM?
TRACK CRM is a customer relationship management software designed to help businesses in the hospitality industry manage guests, track revenue, and automate communication with internal and external stakeholders. It enables employees to capture and store guest’s data in a centralized repository and collect customer feedback through custom surveys.
Features of TRACK CRM include communication management, single sign on (SSO), a drag-and-drop interface, customer experience management, reporting, and more. Professionals can use the application to create and send promotional and reservation confirmation messages to guests via emails and text. The built-in leads management module allows administrators to generate leads, convert customer inquiries into bookings, and track guest’s calls, emails, and text messages via a unified dashboard.
TRACK CRM offers an API, which lets businesses integrate the system with several third-party applications such as Streamline, IQware, HomeAway, Oracle Opera, Maestro, and more. It also lets managers monitor lost or abandoned shopping carts, configure workflows for marketing automation, and analyze user behavior based on cart or website abandonment and email click.
Track CRM’s user interface
Track CRM reviews
Overall rating
4.3
/5
47
Positive reviews
68
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.68/10
5
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1
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Track CRM's key features
Most critical features, based on insights from Track CRM users:
All Track CRM features
Features rating:
Track CRM alternatives
Track CRM
Starting from
5000
Per month
HubSpot CRM
Starting from
20
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Track CRM pricing
Value for money rating:
Starting from
5000
Per month
Per Feature
User opinions about Track CRM price and value
Value for money rating:
Track CRM integrations (13)
Track CRM support options
Typical customers
Platforms supported
Support options
Training options