Zapnito Pricing, Features, Reviews & Comparison of Alternatives

Zapnito

Knowledge sharing + expert community SaaS platform

4.85/5 (27 reviews)

Zapnito overview

What is Zapnito?

Zapnito is a platform which allows organizations to share, promote, & monetize knowledge, with expert-led discussions, video panels, online training, and more. Built to better enable experts to share knowledge and collaborate, engage customers and audiences, deliver virtual events and create new revenue streams. Zapnito is a fully serviced, white label platform to help quickly create new and replace or enhance existing communities

The plug and play, white label platform built to enable you to quickly build engaged communities of experts. With Multimedia publishing, built in collaboration tools, dynamic access control and deep analytics, Zapnito is the only platform you need.
zapnito.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Zapnito screenshot: Customise your community starting with the homepageZapnito solutions for events, membership and knowledge communitiesZapnito screenshot: Host video panel conversations on the platform and publish them to the communityZapnito screenshot: Expert profiles to showcase the most relevant user content and insightsZapnito screenshot: Publish written posts as well as multimedia content and documentsZapnito screenshot: Compose, save and schedule content to share with a select group or with the whole communityQuick intro to ZapnitoZapnito - Brand community platform

Zapnito reviews

Excellent
23

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  5.0
Ben Johnson

Great for showcasing content from expert communities

Used daily for 2+ years
Reviewed 2017-11-10
Review Source: Capterra

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

Pros
The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.

Cons
There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve Hall

Unique approach combined with great customer support

Used daily for less than 6 months
Reviewed 2019-07-03
Review Source: Capterra

Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.

Pros
I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs.

Cons
It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ellen Tout

Really helpful staff but could be more user friendly

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Good. We use this for blogging, videos and directories. It meets our needs.

Pros
The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well.

Cons
We use this software for clients to blog and post. Unless they are tech savvy, most are confused and need lots of support from me to get going. In the CMS, things are often not in a logical place. It's fine once you know, but it makes it less user friendly and easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Martin Delahunty

Really excellent, trusted and close working with Zapnito team to customise my Network.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Pros
Modern image driven design. Ease of use for the administrator. Ultimately, straight out-of-the-box platform for rapid deployment. But what makes Zapnito unique is the high level of community management expertise and insights within the team.

Cons
There is not much to dislike. It might begin to require more CMS and LMS functionality as users sophistication for their specific community management grows. Also, scheduled content uploads would be a big feature and I understand this is in advanced development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Judith Burchett

Easy to use, lots of useful features, new features added regularly, fantastic customer support

Used daily for 6-12 months
Reviewed 2017-11-15
Review Source: Capterra

A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.

Pros
It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it. I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly.

Cons
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zapnito pricing

Pricing options
Subscription
View Pricing Plans

Contact Zapnito for pricing information.

Zapnito features

API
Search Functionality
Social Media Integration

Access Control (92 other apps)
Activity Dashboard (147 other apps)
Automatic Notifications (111 other apps)
Content Management (142 other apps)
Custom Forms (91 other apps)
Customizable Branding (162 other apps)
Customizable Templates (166 other apps)
Data Import/Export (131 other apps)
Drag & Drop Interface (125 other apps)
Electronic Payments (115 other apps)
Order Management (103 other apps)
Product Catalog (109 other apps)
Reporting & Statistics (134 other apps)
SEO Management (106 other apps)
Third Party Integration (198 other apps)
Website Management (96 other apps)
eCommerce Management (109 other apps)

Videos and tutorials

Additional information for Zapnito

Key features of Zapnito

  • Forms creation
  • User profiles
  • Group management
  • Photo management
  • Membership management
  • Member directory
  • Group management
  • Content moderation
  • Ideation / crowdsourcing
  • Chat functionality
  • Activity logging
  • Collaborative workspace
  • Discussion board
  • Forms management
  • Instant messaging
  • Promotions management
  • Search functionality
  • Social media integration
  • Visual analytics
  • Content repository
  • Chat
  • Multi-channel marketing
  • Live / video conferencing
  • Multimedia support
  • Two-way audio & video
  • Collaboration tools
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Benefits

White label

Multimedia publishing

Native video panels

Multimedia publishing

Built-in collaboration tools

Membership management

Deep analytics and reports