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DevRev Logo

DevRev OneCRM, purpose-built for technology companies

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DevRev - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

DevRev overview

What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

DevRev is a support CRM designed to automate L1 assist, L2, and elevate L3 to enable true collaboration between support, product management, and developers. Additionally, DevRev Build is a product CRM that brings together product planning software, work management, and product 360 to assimilate the voice of the customer in real time.

Starting price


Alternatives

with better value for money

DevRev’s user interface

Ease of use rating:

DevRev reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

DevRev's key features

Most critical features, based on insights from DevRev users:

Support ticket management
Real-Time notifications
Transcripts/Chat history
Chat/Messaging

All DevRev features

Features rating:

API
Chatbot
Chat/Messaging
Collaboration tools
Contact management
CRM
Customer history
Customer support
Customizable branding
Document storage
Email management
File sharing
Knowledge base management
Live chat
Multi-Channel communication
Prioritization
Real-time consumer-facing chat
Real-Time monitoring
Real-Time notifications
Reporting/Analytics
Reporting & statistics
Search/Filter
Single sign on
Support ticket management
Surveys & feedback
Tagging
Third-Party integrations
Ticket management
Transcripts/Chat history
Transfers/Routing
Workflow management

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DevRev integrations (7)

Integrations rated by users

We looked at 1 user reviews to identify which products are mentioned as DevRev integrations and how users feel about them.

Slack logo
Slack

Integration rating: 5.0 (1)

Useful to get updates

AK

Aryan K.

CEO

HubSpot CRM logo
HubSpot CRM

Integration rating: 5.0 (1)

L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.

HG

Hervé G.

CEO

DevRev support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat
Phone Support
FAQs/Forum

Training options

Live Online
Webinars
In Person
Documentation

DevRev FAQs

Related categories