FuseMetrix - 2026 Pricing, Features, Reviews & Alternatives

FuseMetrix is a cloud based enterprise resource planning and customer relationship management platform that consolidates core business functions into a single system. The solution caters to small and medium sized enterprises in the leisure and attractions industry as well as manufacturing, insurance, retail and office environments. Modules support online booking, point of sale, financial management, human resources and health and safety compliance across single and multi site deployments. The platform delivers a unified system for managing operations from ticketing and check in to back office accounting and workforce administration.

The online booking system provides real time availability management across multiple locations with support for various activities, currencies and language options. Yield management controls reservation access by product type, payment method and participant skill level. The platform automates deferred income and voucher accounting to align revenue recognition with service delivery and complies with the United Kingdom Making Tax Digital regulations and HMRC requirements for value added tax. Digital check in and waiver modules capture customer disclaimers and medical information, generate signed PDF records and record marketing preferences within the CRM. Electronic point of sale capabilities integrate activity check in, waiver management and sales on single terminals or multi site networks using PC and tablet interfaces. The system integrates with Payment Express and SmartPay terminals and includes till level access controls via personnel records, real time inventory tracking, transaction to employee audit trails and end of day reconciliation reporting.

The CRM module records customer interactions throughout the lifecycle with full preference tracking and audit trails to maintain compliance with data protection regulations. Abandoned cart monitoring triggers automated follow up communications and the system sends personalised confirmation, reminder and post activity survey messages with net promoter score tracking. Integrated email marketing supports campaign management with open and click analytics and advanced segmentation filters. Sales team functionality includes opportunity tracking and pipeline visualization. The finance module supports multi currency accounting with cost centre hierarchies, nominal, sales and purchase ledgers, cashflow forecasting based on historical customer behaviour and an asset register with automated depreciation schedules. Voucher validation and redemption workflows integrate with gift experience providers and booking channel connections extend to online travel marketplaces. Application programming interfaces enable integration with third party services and extensions.

The human resources module manages employee records, contract and role details, compensation, training, qualifications and equipment allocation linked to the asset register. Document storage, appraisal scheduling and objective tracking streamline workforce administration while holiday request workflows route approvals through line management and optional HR sign off. Commission schemes and target setting can be configured on a per user basis. An integrated photo and video capture system links HD media to booking records with options for automatic or manual session control, watermarking, exit display screens, media kiosk sales and online download availability for a limited period. Security features include data encryption, access controls and regular updates. Support resources comprise training documentation and a dedicated customer service team.