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respond.io Logo

Marketing, sales & support inbox platform

Table of Contents

respond.io - 2025 Pricing, Features, Reviews & Alternatives

What is respond.io?

Respond.io is a marketing, sales & support inbox platform that powers the future of business communications by connecting customers from any channel such as WhatsApp, Telegram, LINE, Viber & even email to be responded to from one centralized dashboard by teams of all sizes.

As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver an easier, faster and more satisfactory customer experience. This is where respond.io comes in.

Starting from

99

Per month

Alternatives with better value for money

respond.io's key features

Most critical features, based on insights from respond.io users:

Real-time Consumer-facing Chat
Chat/Messaging
Transcripts/Chat History
File Sharing
Third-Party Integrations
Calendar Management

All respond.io features

Features rating:

Support Ticket Management
Activity Dashboard
API
Autoresponders
Canned Responses
Contact Management
CRM
Email Management
Mobile Access
Multi-Channel Communication
Offline Form
Proactive Chat
Reporting/Analytics
Transfers/Routing
Workflow Management

respond.io alternatives

respond.io logo
4.2
(12)

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99

Per month

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Free version
Ease of Use
Features
Value for Money
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Freshdesk logo
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Per month

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Tidio logo
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Zoho Desk logo
4.5
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14

Per month

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Free version
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respond.io pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Team

99

Per month

Business

299

Per month

respond.io integrations (16)

Integrations rated by users

We looked through 12 user reviews, to identify which products are mentioned as respond.io integrations, and what is the users perception.

Zapier logo
Zapier

Integration rating: 4.5 (2)

Gmail logo
Gmail

Integration rating: 3.0 (1)

Dialogflow logo
Dialogflow

Integration rating: 5.0 (1)

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

respond.io support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk

Training options

Documentation
Live Online
Videos

respond.io reviews

Overall rating

4.2

/5

12

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

5

6

0

0

1

Pros
We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.
It has been a great experience after the addition of certain features in Respond.io.
Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.
Cons
It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.
Nothing that I can think of at the moment, I’ll edit the review later if needed.
Nothing I can think of at the moment, but I'll make sure to come back with another review if something changes.

respond.io FAQs

Q. What type of pricing plans does respond.io offer?

respond.io has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of respond.io?

respond.io has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does respond.io support?

respond.io supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Vietnamese


Q. Does respond.io support mobile devices?

respond.io supports the following devices:
Android, iPhone


Q. Does respond.io offer an API?

No, respond.io does not have an API available.


Q. What other apps does respond.io integrate with?

respond.io integrates with the following applications:
Messenger, WooCommerce, Telegram, Viber, ActiveCampaign, Zapier, Pipedrive, Slack, Instagram, HubSpot CRM, Google Sheets


Q. What level of support does respond.io offer?

respond.io offers the following support options:
Chat, Knowledge Base, Email/Help Desk

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