ChartMogul Pricing, Features, Reviews & Comparison of Alternatives

ChartMogul

Reporting & analytics for subscription businesses

4.57/5 (28 reviews)

ChartMogul overview

ChartMogul is a real-time reporting and analytics solution for subscription businesses who use Stripe, PayPal, Chargify, Braintree, or Recurly. With ChartMogul, key performance indicators (KPIs) and business metrics are automatically calculated, allowing users to automate performance reporting for their business.

ChartMogul offers a range of built-in metrics which fall into three main categories: management and investor metrics; sales, marketing, and customer success metrics; and finance metrics. Users can track monthly recurring revenue (MRR), average sale price (ASP), customer lifetime value (CLV), average revenue per account (ARPA), annual run rate (ARR), MRR movement, customer, revenue, and quantity churn rates, customer growth, gross and net cash flow, non-recurring revenue, refunds, failed payments, and more. Metrics can also be analyzed based on other factors, with the ability to break down by geographic location, lead source, customer cohorts, different subscription plan types, and more, with built-in options including MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate per sales rep. Users can apply data filters and custom metrics to answer their specific business questions.

ChartMogul is suitable for subscription businesses of all shapes and sizes, with pricing based on the number of active subscriptions, and tailored solutions available for high volume businesses.
chartmogul.com

Pricing

Starting from
$100/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
ChartMogul screenshotIntroducing ChartMogulChartMogul screenshot: ChartMogul allows customers to carry out customer cohort analysisChartMogul screenshot: Customer locations can also be mapped in ChartMogulChartMogul screenshot: Metrics can be segmented by lead source, plan type, location, and more in ChartMogulChartMogul screenshot: Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogulChartMogul screenshot: ChartMogul enables users to track conversion rates for different plans over timeChartMogul screenshot: ChartMogul automatically notifies users of new customers and updates to their dashboardChartMogul screenshot: A full list of customers can be viewed in ChartMogulChartMogul screenshot: ChartMogul includes customer profiles with full subscription historiesChartMogul screenshot: Customer subscriptions can also be modified through ChartMogulChartMogul Subscription AnalyticsRevenue Recognition from ChartMogul

ChartMogul reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.4
  4.4
Johnny Page

Simple Interface, Value Packed Data, and Incredible Support

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.

Pros
1) I'm in Chartmogul on a daily basis. It's really simple to view metrics like new MRR, churn, and expansion for the week. 2) The flexibility to edit, merge, and connect subscriptions is a huge part of why we chose Chartmogul. As much as we'd like for every deal/subscription to fit the standard mold, a lot of our customers have unique plans with us and the ability to help the system interpret what's going on with the subscription is great. 3) We've changed billing systems in the past and been able to transition Chartmogul to work with both tools. The flexibility to work with both systems helped us keep all the billing history in tact which was a huge win for us. 4) I came to Chartmogul for the basics (new mrr, expansion, churn, etc.) But I love the ability to track trial conversions, cohort analysis, LTV, and cash flow.

Cons
I'd love to get a daily digest email with all the revenue movement for the day. Right now you can get email alerts for updates to individual plans, but there isn't an option to schedule a single email with all the changes for the day. It's not a huge deal because I'm in Chartmogul most days, but it would be a great addition that would help us keep our team up to date. Lastly, I'd love the ability to add users and assign them to specific segments. I'd like to give our CSMs access to their accounts only (so they can see rev movement and overall performance of their accounts).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sean Dockery

WOW!

Used daily for 1-2 years
Reviewed 2019-10-31
Review Source: Capterra

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Pros
For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Cons
Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thibaut Davoult

Excellent software to keep track of key business metrics

Used daily for 6-12 months
Reviewed 2017-12-15
Review Source: Capterra

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Pros
ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate. Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do. The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period. The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Cons
Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guy Harel

Has all the metrics you need, and only what you need

Used daily for 2+ years
Reviewed 2018-12-23
Review Source: Capterra

We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.

Pros
All the reports are pre-built, with enough customization options to dig into your data. There are also reports present which we probably wouldn't have built if they weren't built in, and they have helped us tremendously.

Cons
We've had some inconsistencies around the MRR which was hard to resolve, since we are synching from multiple sources. Also, numbers would sometimes change retroactively and it was really hard to figure out why. So currently we don't count on the reports to a degree that we base our actual cash flow on it, but the reports are still accurate enough to visualize and analyze trends and segments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ed Moyse

Accurate & Insightful

Used weekly for 2+ years
Reviewed 2017-06-08
Review Source: Capterra

Insight into business KPIs.

Pros
Having tried various competitors, ChartMogul is the only software that correctly displays our monthly recurring revenue (I think some of the competitors have problems with some customers using coupon codes). However, that's just the tip of the iceberg - they somehow manage to display the information you need to see in a gorgeous user interface, but also allow you to dive to an incredible amount of depth, all in an easy-to-use interface. The customer support is speedy yet patient - they're currently helping us migrate our account to new owners.

Cons
I have nothing bad to say about ChartMogul, in fact I'm struggling to think of anything at all for the purpose of this review. I suppose if I'm really nit-picking it would be really nice if they offered an open-metrics dashboard like Baremetrics do (baremetrics.com/open).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ChartMogul pricing

Starting from
$100/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.

Launch is our freemium plan and caters to businesses with less than $10K MRR. Mogul is $100 per 1,000 paying subscribers per month. We also offer a Volume plan for high-volume businesses who serve more than 10,000 customers per month. For more info, visit https://chartmogul.com/pricing/.

ChartMogul features

API
Data Filtering
Data Visualization
Real Time Analytics
Real Time Reporting
Third Party Integration

Activity Dashboard (116 other apps)
Ad hoc Reporting (72 other apps)
Business Intelligence (101 other apps)
Charting (75 other apps)
Collaboration Tools (56 other apps)
Customizable Reporting (83 other apps)
Dashboard Creation (93 other apps)
Data Import/Export (93 other apps)
Drag & Drop Interface (62 other apps)
Filtered Views (56 other apps)
Monitoring (71 other apps)
Real Time Data (77 other apps)
Reporting & Statistics (89 other apps)
Visual Analytics (110 other apps)

Additional information for ChartMogul

Key features of ChartMogul

  • Data analysis
  • Performance metrics
  • API access
  • Billing integrations
  • Consolidated customer database
  • MRR (monthly recurring revenue) breakdowns
  • MRR movement analysis
  • Churn rate analysis
  • Cohort analysis
  • Custom list creation
  • Geo mapping
  • Segmentation
  • Data visualization
  • Key performance indicators (KPI)
  • Trend indicators
  • Cash flow analysis
  • Customer profiles
  • Subscription histories
  • Data filtering
  • Custom segments
View All Features

Benefits

Key metrics are automatically calculated in real time, enabling users to automate their reporting.

Management and investor metrics include average sale price (ASP), monthly recurring revenue (MRR), customer lifetime value (CLV), customer, revenue, and quantity churn rates, customer growth, and more.

Sales, marketing, and customer success metrics include MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate by sales rep.

Finance metrics include non-recurring revenue, gross and net cash flow, failed payments, refunds, and more.

Metrics can be broken down by country, lead source, plan type, customer cohorts, and more.