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eClinicalWorks
5
116
4
96
3
65
2
46
1
72
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Electronic medical records for the healthcare sector
Table of Contents
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eClinicalWorks - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
eClinicalWorks overview
Based on 395 verified user reviews
What is eClinicalWorks?
By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).
What do users say about eClinicalWorks pricing?
Reviewers indicate that eClinicalWorks offers low startup costs and competitive pricing, which some users find beneficial for small practices. However, some users report additional fees and feel the pricing lacks transparency, leading to unexpected expenses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Patient Charting
Medical Practice
Training and Learning Curve
Billing
Charges
User Interface
eClinicalWorks’s user interface
eClinicalWorks pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.0
Features
3.4
Ease of use
3.3
Customer support
2.8
Reviews sentiment
What do users say about eClinicalWorks?
By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).
Select to learn more
Who uses eClinicalWorks?
Based on 395 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
eClinicalWorks's key features
Most critical features, based on insights from eClinicalWorks users:
All eClinicalWorks features
Features rating:
eClinicalWorks alternatives
eClinicalWorks
Starting from
449
/user
Per month
Fusion
Starting from
49
/user
Per month
Carepatron
Starting from
23
/user
Per month
ModMed
Starting from
No pricing info
eClinicalWorks pricing
Pricing plans
Pricing details:
RCM as a Service
No pricing info
Features included:
- 24x7 Support
- Appeals at All Levels
- Billing Implementation Services
- Billing Rules
- Claim Creation and Processing
- Clear Visibility Into Your A/R
- Denial and Rejection Management
- Disaster Recovery
- Document Management
- Ebo View
- Eclinicalmessenger
- Maintenance
- Preventative Claim Edits
- Private Cloud
- Referral Management
- Registry Reporting
- Unlimited Free Webinars/Videos
User opinions about eClinicalWorks price and value
Value for money rating:
To see what individual users think of eClinicalWorks's price and value, check out the review snippets below.
Chelsea A.
Owner
Tabatha W.
Nursing Supervisor
eClinicalWorks integrations (2)
Integrations rated by users
We looked at 395 user reviews to identify which products are mentioned as eClinicalWorks integrations and how users feel about them.
Integration rating: 2.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
“Yes because phreesia offered the check-in part for patients.”
“The integration with Phreesia was critical in order for us to accurate run insurance eligibility and benefits.”
Diana T.
Clinical Office Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“This is our charting software”
“It is our EMR and was imperative”
Abbey B.
Medical Assistant
Other top integrations
eClinicalWorks customer support
What do users say about eClinicalWorks customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of eClinicalWorks customer support.
Select users highlight responsive and friendly customer support, with some representatives praised for their expertise and helpfulness.
Widely noted by reviewers, language barriers and overseas support make communication difficult and slow problem resolution.
A significant portion of users report inconsistent support quality, with frequent delays and lack of effective solutions.
Common user feedback mentions limited availability, especially outside East Coast hours, and challenges reaching support promptly.
Support options
Training options
To see what individual users say about eClinicalWorks's customer support, check out the review snippets below.
“Their support is outstanding -- prompt, professional, kind people.”
Joel K.
physician
eClinicalWorks FAQs
Q. What is eClinicalWorks used for?
eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders. Administrators can collect information regarding vital signs through pre-visit questionnaires and document progress notes. eClinicalWorks allows physicians to connect with patients via audio and video conferencing on a unified interface. Supervisors can also share screens to review and discuss lab results, e-rays, and medications in real-time. eClinicalWorks lets stakeholders conduct satisfaction surveys to collect feedback and track usage analytics using mobile applications on Android and iOS devices.
Q. What level of support does eClinicalWorks offer?
eClinicalWorks offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
