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Files.com Logo
Files.com

Automation-Focused Cloud Platform for Secure File Transfer

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Files.com Pricing, Features, Reviews and Alternatives

Files.com product overview

What is Files.com?

It starts with getting your Files from everywhere all in one place. Your users can use our web, mobile, and desktop apps. Developers can connect via FTP, SFTP, WebDAV, CLI, API, and our SDKs in many popular languages. You can even link other cloud providers such as OneDrive, Google, Box, Dropbox, Amazon, Rackspace, and dozens of others.

Key benefits of using Files.com

Connect to other cloud providers like OneDrive, Google, Box, Dropbox, Amazon, Rackspace, and dozens of others.

Link your own 3rd party accounts or the cloud accounts of customers, vendors, or partners.

Highly configurable: Sync data both directions or just one-way. Maintain your own permanent copy of anything you send to others.

Industry-leading security capabilities include encryption at-rest and in-transit, four types of two-factor authentication, nine single-sign integrations, and a perfect “A+” score on the Qualys SSL grader. We also have robust internal security controls, including background checks for employees, penetration testing, SDLC, change management, and risk management.

On the compliance front, Files.com offers data residency in your choice of 6 jurisdictions (USA, Canada, UK, Australia, EU, Japan, and Singapore), GDPR compliance (with DPA), HIPAA compliance (with BAA), and flexible policies for sessions, passwords, content types, and data retention.


Files.com is a secure, compliant environment with centralized governance and auditing for your company's Files. But just having it isn’t enough. Employees have to love it, or employees won’t use it.

That’s why we’ve made Files.com easy to use and genuinely more useful to employees than other file sharing tools like Dropbox, E-Mail, and Facebook.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Videos
Webinars

Files.com pricing information

Value for money

4.4

/5

13

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Files.com features

Functionality

4.5

/5

13

Total features

50

5 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage

Functionality contenders

Files.com users reviews

Overall Rating

4.6

/5

13

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

9

3

1

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Secure and Fast File Sharing

Reviewed a year ago

I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

Pros

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

Cons

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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File perfect

Reviewed a year ago

My overall experience it is a great program worth paying for.

Pros

I love that i can open any file that is sent to me without having to log into another program to read my emails.

Cons

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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decent FTP server interface

Reviewed 4 years ago

used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

Pros

easy to use, quick running and good use of notifications/alerts.

Cons

a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very fast file transfer site with very nice functions, as long as it fits your needs

Reviewed 5 years ago

Inexpensive file sharing with customers, for many of our users.

Pros

Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

Cons

It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Vendor response

Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect. Thanks again for using BrickFTP!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FTP made simple and easily accessible

Reviewed 3 years ago
Pros

We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.

Cons

We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.

Files.com FAQs and common questions

Q. What type of pricing plans does Files.com offer?

Files.com has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Files.com?

Files.com has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Files.com support?

Files.com supports the following languages:
English, French, German, Japanese, Spanish


Q. Does Files.com support mobile devices?

Files.com supports the following devices:
Android, iPad, iPhone


Q. Does Files.com offer an API?

Yes, Files.com has an API available for use.


Q. What other apps does Files.com integrate with?

Files.com integrates with the following applications:
LDAPTive, Dropbox Business, Amazon S3, Microsoft Azure, iWeb FTP, Zapier, Google Drive, Box, Titan FTP Server, OneLogin, Okta, Cerberus FTP Server, Slack, Google Cloud Platform, Auth0


Q. What level of support does Files.com offer?

Files.com offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Common Files.com comparisons

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