Files.com Pricing, Features, Reviews & Comparison of Alternatives

Files.com

Smart Cloud Storage For Collaboration and Automation

4.4/5 (5 reviews)

Files.com overview

It starts with getting your Files from everywhere all in one place. Your users can use our web, mobile, and desktop apps. Developers can connect via FTP, SFTP, WebDAV, Zapier, Microsoft Flow, our REST API, and our SDKs in many popular languages. You can even link other cloud providers such as OneDrive, Google, Box, Dropbox, Amazon, Rackspace, and dozens of others.

Get notified or automatically take actions when files are added, copied, renamed, deleted, and more. Trigger cloud-based workflows (such as Amazon Lambda, etc.) via Amazon SNS, webhooks, Zapier, and Microsoft Flow.

Collaborate with internal and external stakeholders, such as customers, vendors, and partners. Custom Inboxes and Share Links allow working with users who don't have an account. Public Hosted Folders make publishing content and public websites easy.

Granular permission system ensures that only the right people see the right Files. Groups, Sub-Admins, and Folder-level Admin features allow delegation of authority and easy management.
brickftp.com

Pricing

Starting from
$249/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Germany, Japan, United Kingdom

Supported languages

English, French, German, Japanese, Spanish
Files.com screenshot: Folder settingsFiles.com screenshot: Two factor authentication setup pageFiles.com screenshot: Share Link creation processFiles.com screenshot: WebhooksFiles.com screenshot: Regional Storage

Files.com reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.4
  4.4
  4.2
Anonymous

Very fast file transfer site with very nice functions, as long as it fits your needs

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

Inexpensive file sharing with customers, for many of our users.

Pros
Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

Cons
It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Response from Action Verb


Thanks much for sharing your feedback/review, as well as for the kind words.

The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users.

We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you.

If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect.

Thanks again for using BrickFTP!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian Heinle

FTP made simple and easily accessible

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

Pros
We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.

Cons
We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jacob Schneider

A great tool for file uploading and website management

Used weekly for 6-12 months
Reviewed 2019-06-13
Review Source: Capterra

Pros
This is a great piece of FTP software that allows you to quickly, securely, and easily manage your website files, upload to the website server, and make sure your website files are in order. The best part about the software is how secure it is -- there are clear protocols in place to ensue the safety and security of your login and file transfers. There are also a number of customization features that allow you to quickly find what you're looking for and upload the files you want. It is also very easy to use for a novice user but with the functionality desired by an advanced user. Definitely would recommend.

Cons
There are few instructions for users to follow, particularly if they are novice users -- although the software is still great. I also did not like how the software is priced -- you could find an open source alternative that does much of the same thing for free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

User Friendly FTP program

Used monthly for 6-12 months
Reviewed 2018-08-13
Review Source: Capterra

Pros
FTP program for transferring and sharing large files with customers and vendors.

Cons
FTP programs can be cumbersome with login and ftp information specifics and this program allows you to save this information, which is a plus.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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James Ferguson

decent FTP server interface

Used monthly for 6-12 months
Reviewed 2018-09-03
Review Source: Capterra

used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

Pros
easy to use, quick running and good use of notifications/alerts.

Cons
a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Files.com pricing

Starting from
$249/month
Pricing options
Free trial
Subscription
View Pricing Plans

30-day free trial, no credit card required.

Small Business: $249/month
Business: $599/month
Enterprise: $999/month
Enterprise Premier: $2499/month

Files.com features

API
Activity Tracking
Automatic Notifications
Customizable Branding
Drag & Drop Interface
Permission Management
SSL Security
Third Party Integration

Access Control (183 other apps)
Activity Dashboard (131 other apps)
Calendar Management (107 other apps)
Chat (137 other apps)
Collaboration Tools (255 other apps)
Collaborative Workspace (173 other apps)
Commenting (165 other apps)
Document Management (135 other apps)
Document Storage (166 other apps)
File Management (119 other apps)
Projections (123 other apps)
Search Functionality (215 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Files.com

Key features of Files.com

  • API integrations
  • Activity logging
  • Activity notifications
  • Custom SSL certificates
  • Custom domain
  • Custom password rules
  • Customizable branding
  • Desktop sync
  • Drag-and-drop interface
  • File encryption
  • File synchronization
  • HIPAA compliance
  • HTML & CSS customization
  • Hierarchy management
  • One-click sharing
  • Permissions management
  • Public & anonymous uploads
  • Search
  • Single sign-on (SSO)
  • Video & audio previews
  • Zapier integration
View All Features

Benefits

Connect to other cloud providers like OneDrive, Google, Box, Dropbox, Amazon, Rackspace, and dozens of others.

Link your own 3rd party accounts or the cloud accounts of customers, vendors, or partners.

Highly configurable: Sync data both directions or just one-way. Maintain your own permanent copy of anything you send to others.

Industry-leading security capabilities include encryption at-rest and in-transit, four types of two-factor authentication, nine single-sign integrations, and a perfect “A+” score on the Qualys SSL grader. We also have robust internal security controls, including background checks for employees, penetration testing, SDLC, change management, and risk management.

On the compliance front, Files.com offers data residency in your choice of 6 jurisdictions (USA, Canada, UK, Australia, EU, Japan, and Singapore), GDPR compliance (with DPA), HIPAA compliance (with BAA), and flexible policies for sessions, passwords, content types, and data retention.


Files.com is a secure, compliant environment with centralized governance and auditing for your company's Files. But just having it isn’t enough. Employees have to love it, or employees won’t use it.

That’s why we’ve made Files.com easy to use and genuinely more useful to employees than other file sharing tools like Dropbox, E-Mail, and Facebook.