The integration between my Adobe programs and GoProof is extremely helpful. It's easier to move through changes and send new drafts because GoProof is right within my program.
I like the fact that we can have four paid users, but anyone can interact with GoProof without needing a login or paid account. It's allowed us to quickly incorrporate GoProof into our daily work flow for the entire company, no huge training sessions or learning curves.
The collaborators and history tabs put control in the project manager's hands for adding reviewers and vetting all comments. Our designers are not relied upon for moving projects to all reviewers any longer. We're finding projects move much faster.
I love that you can set deadlines for each draft and "nudge" a reviewer if they haven't completed their review.
I love that we can retain our proofs within the system once it's signed-off. I've occasionally had to revisit a comment on a proof after the printing of a project. That security is invaluable.
The address book isn't shared so email addresses sometimes have to be retyped even if they have been on other reviews. After a year of working, the system has populated more thoroughly but the begin was frustrating.
There are a lot of nice features that I had to find on my own just from using GoProof, like the ability to put a proof back into review.
In-house design teams may find the project structure confusing. Since we don't have clients, we needed to find a way to match GoProof's team and project nesting to our company structure.
There are weird UX frustrations. For example, when in a proof window, you have to click an X in the top right corner to return to the dashboard screen. Why not just a return link?
The "insights" screen seems to only be helpful if you take it upon yourself to track time. I would love for this to have more data about time spent in proofs, number of comments a day, average time to complete a proof, etc.
As the admin, I'd like to see on my dashboard an activity breakdown by user and by team/client. My dashboard isn't very helpful and isn't customizable to my needs.
The mobile experience is VERY poor. A user shouldn't have to sign in on mobile if they don't have to sign in via desktop. Because it's so uncomfortable to use, all reviewers will only use a computer to view a proof, making the flexibility of GoProof not as great as I had though when the purchase was made.
Response from Oppolis Software
Thanks so much for all your amazing feedback Alison and for choosing GoProof! Your comments are hugely valuable. Our Customer Success Team will be in touch to dive deeper!