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MindTouch
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Customer-First Knowledge Management Platform
Table of Contents
MindTouch - 2026 Pricing, Features, Reviews & Alternatives
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MindTouch overview
What is MindTouch?
MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations. Our mission? To give the world's leading brands a disruptive solution that dynamically serves up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.
The MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices. The platform includes solutions for customer self-service, agent assistance and departmental knowledge.
And the MindTouch platform is backed by award-winning trainers and implementation experts who are there every step of the way to ensure organizations experience fast deployment and maximum ROI. This includes more than a decade of best practice experience to assist with content migration, site structure, onboarding, and continuous improvement. Organizations also get a dedicated customer success manager and 24/7 support.
Key benefits of using MindTouch
- Personalization & Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.
- Extensibility & Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.
- Analytics & Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI.
- Scalability & Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.
Starting price
per year
Alternatives
with better value for money
MindTouch’s user interface
MindTouch reviews
Overall rating
3.0
/5
3
Positive reviews
33
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
1
0
1
0
1
MindTouch's key features
Most critical features, based on insights from MindTouch users:
All MindTouch features
Features rating:
MindTouch alternatives
MindTouch
Starting from
100000
/user
Per year
LiveChat
Starting from
24
Per month
Salesforce Service Cloud
Starting from
25
Per month
TeamSupport
Starting from
45
Per month
MindTouch pricing
Value for money rating:
Starting from
100000
/user
Per year
User opinions about MindTouch price and value
Value for money rating:
MindTouch integrations (10)
MindTouch support options
Typical customers
Platforms supported
Support options
Training options
MindTouch FAQs
MindTouch has the following pricing plans:
Starting from: $100000.00/year
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of MindTouch?
MindTouch has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does MindTouch support?
MindTouch supports the following languages:
Swedish, English, French, Italian, Finnish, Japanese, Spanish, Dutch, German, Korean, Danish, Chinese (Simplified), Portuguese
Q. Does MindTouch offer an API?
Yes, MindTouch has an API available for use.
Q. What other apps does MindTouch integrate with?
MindTouch integrates with the following applications:
Salesforce Service Cloud, SAP Customer Experience, Five9, ServiceNow
Q. What level of support does MindTouch offer?
MindTouch offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
