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Mural Logo

Teamwork feels like less work with Mural.

(14)

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Mural Reviews

Overall rating

4.6

/5

130

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10

Reviews by rating

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Pros and cons

The interface is super clean, and it works primarily through simple drag-and-drop. It took me all of a matter of 5 minutes to feel like I knew the tool.
It's an excellent collaboration tool that helps me have creative and effective conversations.
It is great for workshops and sprints. The fact that everyone can see and work on it at the same time is great, especially during remote work.
Before Mural, longer online workshops were not effective. Many attendees were losing their focus and the meetings were transforming into inefficient gathering activities.
People were confused why it was not changeable, even though the UI allows you to write before you enter the room. But then it doesn't reflect.
This tool hasn’t aged well with time. There’s a lack of modernization and functionality otherwise found in competing software and at a lower cost.
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130 reviews

Recommended

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Andrew B.

Adtech and SEO Manager

Financial Services, 10,001+ employees

Review source

Overall Rating

An excellent team collaboration and brainstorming platform

Reviewed 3 years ago

Transcript

Andrew: Hi, my name is Andrew. I'm an SEO manager. And I would give MURAL a four out of five. For more...

NM
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Noemi M.

Researcher

Research, 51-200 employees

Review source

Overall Rating

Perfect way to keep people engaged

Reviewed 3 years ago

Transcript

Noemi M.: My name is Noemi. I'm an innovation designer, and I rate Mural a five out of five. Click below...

MN
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Maryam N.

Education Management, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It facilitates open communication, allowing us to link ideas and formulate goals with ease.

Reviewed a year ago

Mural's whiteboard gave us a lot of options, and we were able to work together as a group on several remote projects and finish comprehensive interactive plans that had a positive impact on our success.

Pros

I like that Mural is easy to use and allows members to collaborate on many charts. It's great that all members can participate, draw on boards, and connect ideas seamlessly. The mural is also great for having ready-made templates for most types of diagrams and covering brainstorming needs. I also like how easy it is to copy and paste, as well as edit texts on the whiteboard, and how we can change colors, add images, and do other things. It is also significant that the contents of the whiteboard are easy to format in an organized manner, as well as the ease with which they can be converted into a PDF file or an image so that they are easy to share across various media.

Cons

I do not hate Mural at all, but I hope that subscription prices will be reduced, or new options will be provided at lower prices, so that we can add consultants from outside the group for temporary periods.

PN
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Princess N.

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A fun way to collaborate

Reviewed 2 years ago

Using Mural allows ideas to flow easily, really effective in brainstorming. You just put in ideas via sticky notes or place text in shapes or photos then members can organize them the way they want to. Definitely it is a fresh way of exploring creativity within the team.

Pros

Mural makes collaboration enjoyable as you can be creative on how your boards would look like. Your board for today's design thiking can be transformed to a fresher more creative layout the next day. Truly, sky is the imit with Mural!

Cons

The flexibility it brings when it comes to real-time updates especially for multiple users make the board a bit unorganized which is why locking objects should be easily accesible anytime and keyboard shortcuts should be presented easily in tutorials.

IH
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I Heng M.

E-Learning, 201-500 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Looking for an online whiteboard, I discovered much more when I found Mural

Reviewed 2 years ago

Mural is literally the one software product that I started using for remote learning but continue to use even when teaching in person because I believe it truly supports collaboration, brainstorming, and mind mapping. I actually tried many other products and none of them comes even close to Mural for these purposes, for its ease of use, and for its flexibility.

Pros

When teachers ask me if I have any go-to tools for remote learning, I always tell them about Mural. During a difficult year adapting to the challenges of teaching online, Mural was a bright spot because although I had only been looking for an online whiteboard, what my students get when they use Mural is so much more. 1) It's easy to use...my students were able to find and use the tools without instructions...

Cons

The only aspect I've found a bit challenging for those new to Mural is that sticky notes or text boxes sometimes pop up in unexpected places. As a facilitator, I sometimes have to roam around and delete unused elements that participants created but didn't find.

NS
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Nick S.

Market Research, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mural is the corporate version of Miro, it feels sluggish and uninspiring

Reviewed 3 years ago

It's for online collaboration mostly.

Pros

It does what it says on the tin. You can still manage your way around in the app, it's just that it doesn't inspire much in the way Miro does. Templates are unappealing, fonts are unappealing and it takes effort to adjust everything to your own liking, more than it should.

Cons

I just really miss using Miro to be honest. Mural has everything Miro has, but in a lesser form. It's like Powerpoint vs Keynote. Powerpoint definitely will get the job done but if you want to have more control or use advanced features you will want to use Keynote. As a designer I miss that in Mural. In that same fashion, Mural also allows you to have more administrative rights over others, just like Powerpoint can force you to use company templates in limited ways.

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Gonzalo P.

Information Services, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Capture everything you want in Mural

Reviewed 3 years ago

I started out choosing Mural over Miro for its free proposition, and in this regard, it comes out on top. It offers 5 free boards, which is quite a lot more than its competition, and this helps to try it for an unlimited time and get to know all its advantages.

Pros

Mural is ideal for creating mind maps and very easy-to-use flowcharts. The number of pre-designed templates it has is endless. It allows the anonymous entry (without registration) of many people to a board to work on it. It offers a limited free version that allows you to create up to a maximum of 5 boards. (more than Miro, for example) Previously the tool only offered a trial version for 30 days.

Cons

It has few integrations developed for external applications. The clip art gallery is limited but also supports the user's own images.

FF
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Faris F.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great collaborative tool! Powerful free version!

Reviewed 3 years ago
Pros

The free version is great to start playing around with. It allows for up to 5 boards with unlimited members. Moving on to the paid version removes the 5 board limitations but still can collaborate with unlimited members which is a huge relief for a startup that is bootstrapping. It has features such as templates which is readily available and you can also create your own templates if you find that the current ones are insufficient. Not a steep learning curve but if you want to master it, you'll need to spend a bit more time learning the shortcuts.

Cons

More selection of typefaces - currently limited to handful of those, and also no bullets Integration is richer in Miro - Trello, Drive, etc.

AB
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Ana B.

Architecture & Planning, 201-500 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic remote collaboration tool

Reviewed 3 years ago

Overall I really like using this on teams and have shared it with many people who have adopted it on their teams.I don’t think there is a similar product out there that is offering this type of features to the level mural provides for brainstorming

Pros

I was so excited to discover this tool and share with three of my teams. Since that time it has taken off at my company and teams are even using it with clients to communicate ideas and share design process with clients remotely. My first time using this tool was in a large meeting, complete remote, where people were sharing and documenting ideas for a brainstorming session, mostly using the sticky note function. The next time I used it on a different team, we really explored the functions this program offers, with importing sketches, sketching within the program, sticky notes and connection arrows... this has been fantastic to keep the intimacy of design collaboration going while we are not next to each other’s desks sketching on the same piece of paper.

Cons

The sketching feature could be vastly improved to be more like concepts offers, vs the paint app on windows computers that is currently mimics. Some of my teams find the pricing model to be too high as well

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Verified reviewer

E-Learning, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good, can be hard to access at the beginning

Reviewed 3 years ago

I use it for workshop facilitation

Pros

Best feature is the outline function which allows you to create steps into the MURAL

Cons

Commands are not intuitive Sticky notes are always the same size shapes can be a bit unflexible

DJ
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Divya J.

Internet, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Collaboration

Reviewed 3 years ago

Collaboration. It is great for workshops and sprints. The fact that everyone can see and work on it at the same time is great, especially during remote work

Pros

The main value of this software is the collaboration aspect. I love that I can bring people together regardless of their tech fluency and with one icebreaker activity, I can get them to use the main functions they will need for the next few hours. The double click for post-its, the "follow me" function, are great. I love that you can paste a URL and it shows a thumbnail of the article.

Cons

Unless you have certain permissions, it is difficult to change your name. It was random that some people had Avatar names like "Visiting Sheep" and others "Ryan (Visiting Squid)". People were confused why it was not changeable, even though the UI allows you to write before you enter the room. But then it doesn't reflect. It is also difficult to zoom into certain post its if they are outside the main board but on the same screen. Zoom functionality is weird.

KS
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Kalavati S.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Platform for Effective Collaboration

Reviewed 4 years ago
Pros

1) Ready to use templates (Business, retro) 2) No need to register 3) Easy to use 4) Helpful customer support

Cons

UI has room for improvisation The current UI looks clutter Need to motivate folks to use Mural

BG
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Brittany G.

Computer Software, self-employed

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mural is *the place* for collaboration

Reviewed 4 years ago

I love it. It has always helped my clients in numerous ways.

Pros

For all of my creative brainstormers, Mural is the place to kick off new and existing product development. I love that Mural offers different templates for people to get started from where they are. The templates help those with a learning curve move quicker, and then that SME is able to help the team start using the software and not feel intimidated.

Cons

I can't think of a single thing I dislike about Mural. It's easy, efficient, and has been around for a long time.

FS
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Faye S.

Management Consulting, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Drive decision making and engage your audience

Reviewed 4 years ago
Pros

I’ve used Mural for over 2 years now to run remote workshops with groups of up to 15 participants. My clients really love it! The best thing about it in my view is that you can build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action. I also like that you can invite people to collaborate with you without them having to pay for membership. I’m the Mural expert at my organisation, I’ve created a short course covering all the things people typically want to know about using the tool all Ng with some best practice tips: [SENSITIVE CONTENT HIDDEN]

Cons

The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful.I expect this change came from Mural user feedback, they do seem to develop the features over time.

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Patrick M.

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's been particularly handy through 2020's remote work

Reviewed 4 years ago

Especially given the high amounts of remote work happening right now, it's been a very valuable tool to replace our traditional meeting room's whiteboards when we're doing things like planning out wireframes and architecture for our websites and digital tools. It's been a staple in very many meetings that would not have gone so smoothly or collaboratively without Mural. Highly recommended!

Pros

I love the intuitive nature of the tool. The interface is super clean, and it works primarily through simple drag-and-drop. It took me all of a matter of 5 minutes to feel like I knew the tool. Of course, you can then star to dig deeper, left to discover various templates to assist you with various kinds of meetings and board demands.

Cons

There's really not much to not like. The pricing plan is easy to understand, and it is competitive compared to the other tools we looked at. I've also had coworkers and clients with varying levels of technical expertise working in it with no issues. There's even a trial you can sign up for to make sure it is what you are looking for.

AB
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Andrew B.

Computer Hardware, 10,001+ employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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An excellent team collaboration and brainstorming platform

Reviewed 4 years ago

Despite some of the functionality having an additional learning curve, Mural serves as an excellent way for remote teams (and even teams just wanting a more 'digital' brainstorming experience) to collaborate.

Pros

I love how easy Mural makes the process of visual 'mind-mapping' among remote co-workers. If we want to do an exercise, for example, that requires virtual 'sticky-notes' for brainstorming process improvements, Mural facilitates this process seamlessly.

Cons

Mural does take a little time to get up to speed on using it. You can definitely jump right in on some of the basic features, but to use some of its more advanced features (keyboard shortcuts, for example), it will take some time to learn them.

MR
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Monisha R.

Internet, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for cross-team meetings between engineering/business facing departments

Reviewed 4 years ago

Really instrumental to one of our recent product feature launches (I work for a SaaS company), and definitely helped unite all the teams working on the initiative.

Pros

Especially during Covid-19 remote work, this tool has been really valuable in giving the feel of "whiteboarding" that you would get from in-person meetings, only virtually. It enables everyone to contribute and makes meetings more interactive. In my personal experience, it's been a great way to unite our Customer Success / Product / Developer teams for new feature launch plans so that everyone has visibility into next steps for the project, as well as a means of providing feedback.

Cons

While I really like the zoom-in function (our team used it to "privately" write feedback suggestions in our own "space" by zooming in during a meeting, after which everything was compiled) it can be a little disorienting / easy to zoom too far in and get lost in the sheet. Very very minor suggestion.

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Verified reviewer

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A must have for remote work!

Reviewed 4 years ago

We use mural all the time. We use it to create timelines for projects, to lead design sessions, to discuss evaluations, and to visualize our work very often. We have created our own templates for activities that we use for project managing and design thinking often. Our team loves it, and we are a huge advocate of using it, specially if you work with a team that is remote.

Pros

Mural is awesome! The thing I love the most about mural is that it allows os to visualized our work and projects in a virtual space, and many people can access it and work from it at the same time.

Cons

It was hard to learn at first. If you are trying to get a team on board with using Mural, or a new member of the team, it can be very challenging to get them to learn. Specially if you are asking them to lead a full design session or activities that need to take place on the Mural. It takes time to get used to it.

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Verified reviewer

Consumer Goods, 10,001+ employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer for Displayed Thinking

Reviewed 4 years ago
Pros

This software amazes. As a displayed thinking practitioner - I have long awaited the day where paper and pen could finally be matched by digital capability. We are at the dawn of that age. Too often these tools output look like something made in Microsoft Paint. Not the case here. It's elegant is display, intuitive in UX and powerful in import (templates) and export (data) . Integration and side by side use with Office 365 suite seems flawless.

Cons

Integration of stylus based writing is needed. Some other competitors offer the ability to transform one's handwriting into functional text which is lacking here. Having a stylus input option to create a "sticky note" and use your own handwriting would be next level for this product.

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Verified reviewer

Religious Institutions, 51-200 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The digital whiteboard for the 21st century

Reviewed 4 years ago

Mural has helped our organization up the collaborative and interactive quotient to virtual meetings. It functions similarly to a whiteboard, but in the digital space. No more taking pictures of notes and trying to digitize them later. We just work directly in Mural and can even screenshare to see the space developing and growing in real-time. It helps us organize and align our thoughts as a team, while providing an artifact for later reference.

Pros

Mural is the thing you don't think you need and resist paying for or trying because you just don't need one more digital tool in your life and workflow. Until you experience it and realize you were so wrong. It's the one tool you actually can't live without. The concept is simple: a free space to create with a simple range of options (mostly text boxes and post-it notes). Think of it like a digital whiteboard. Then try to imagine life and meetings without a physical whiteboard. Exactly.

Cons

The range of options for what you can add to a Mural is somewhat limited, but that's a key part of its success. Having too many options would be paralyzing. Once you master the basic controls and options, the sky is the limit for what you can do. Lots of templates are available to help you get started or inspire you with what others have done and the Mural team is always offering support and webinars to help you explore the tool more deeply. One thing that has frustrated new users is getting the hang of controls especially if you are using on a computer (mouse vs trackpad controls are a bit different). But that is easily solved if you can get over your initial discomfort and commit to learning something new.

HM
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Heath M.

Biotechnology, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nothing else like it!

Reviewed 5 years ago

My organization is new to visual thinking, design thinking and collaborative decision making. Mural has been a powerful driver of cultural change. They are constantly on the leading edge of how you can get more from their model and their platform. If you do any design thinking or want to make decisions transparently and quickly...get Mural now. Its more than whiteboarding - it's about thinking out loud!

Pros

Mural is a powerful collaboration tool that can be mistaken as a "virtual whiteboard". Which it is. But doing any collaborative decision making, doing any kind of design thinking, with remote teams is so much better with Mural than any other collaboration tool (webex, teams, etc).

Cons

Sometimes, for some users, there is a slight learning curve. So make sure for those users who are new to the tool, give them some prep work - create a Playground for them and be very intent on how you lock down the Mural so reduce any confusion they might have.

NL
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Nathan L.

Management Consulting, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Digital-first collaboration

Reviewed 5 years ago

MURAL brings the whiteboard and the design studio wall online so that I can collaborate with clients and colleagues around the world. Now my entire workflow is in a digital medium, so I can a lot of efficiency that way.

Pros

I love that I can send anyone a link to a MURAL board and within 5 minutes they're totally comfortable using it. Yet beyond its simple on-boarding experience is a lot of flexibility that supports a wide variety of use cases.

Cons

There are some small interaction details reduce elegance: I'm not crazy about how its arrows/lines connect to notes/shapes. And it's hard to have a consistent typographic hierarchy, because text scales with shapes, and there's no other way to control type size.

HD
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Holly D.

Automotive, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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making virtual collaboration more collaborative

Reviewed 5 years ago

I work remotely 75% of the time. Mural enables me to continue hands on collaboration, building alignment with my virtual team members almost as effectively as if we were in person. This has changed the way I collaborate virtually. Now, I cannot work without out!

Pros

Ease of use - almost like having a real whiteboard in the room, easy to access by non-members

Cons

Like any software, getting people unfamiliar with it to be comfortable collaborating can take some effort.

MG
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Michela G.

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unique in its kind

Reviewed 6 years ago

In my company we work a lot with design thinking and we create murals for our clients to make them create strategies. This tool has become necessary for our daily work and we could not be happier to be able to create such a good work in so less time, because Mural is so easy to use and intuitive and possibilities are endless.

Pros

Mural is the tool I've always been looking for to visualise concepts and create conceptual maps. But it is not only this, it can be a presentation tool, you can make infographics with it, you can easily and rapidly create artwork that does not need the use of Photoshop or Illustrator. It's the tool everybody should use to present ideas to the customers. What I like most of Mural is the ease of use, the millions of icons you have and can personalise with colour and the fact that you can drag and drop text, links, videos and gifs.

Cons

Few options could be improved to make it even better. For example you cannot decide the size of text therefore when you enlarge text boxes you loose track of the size. There is no option to create simple tables yet, deciding the number of columns and rows. There is no media library so you have to upload every time images instead of choosing from a library or copy and paste them from another mural. Alignment sometimes is not very accurate.

MM
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Michelle M.

Education Management, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Mural as a learning portfolio in education

Reviewed 6 years ago
Pros

We have tried and tested a few different versions of the learning portfolio. Using Mural as a learning portfolio is one of the most effective ways I have found that students can capture their learning and experiences. It is a non-linear way of demonstrating how our learning is multifaceted and interconnected. It allows students to be ultra creative in how they represent and capture their skill acquisition. It is rare that students in science are asked to be creative. Having this creative outlet allows students to express themselves in a different way!

Cons

The zooming in and out can be a bit challenging, but multiple versions get saved in case you wish to go back...

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Missy Y.

Computer Software, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Wayfinding is a little weird

Reviewed 6 years ago
Pros

The mural.ly team is constantly garnering feedback in order to improve the product. While mural is a great concept to digitize the whiteboard, the execution is solid with room to improve. Great selection of icons and stickers.

Cons

For my peers, I have observed it requires a higher learning curve in order to understand the controls and wayfinding around the board.

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Animesh P.

Insurance, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mural is a must have if you are a product Manager/ designer

Reviewed 6 years ago

It’s a brilliant tool. There hasn’t been an experience with mural that has not gone well. Must have !

Pros

Mural is indeed collaborative ! The fact that you can see what the other person around the world is doing, without sharing screen, is amazing ! Mural is that digital whiteboard with free stickies where you could do anything ! And it comes with so many templates !!

Cons

We cannot talk via mural . I’d need another software or tool to do that! Imagine Mural + slack in one !