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ServicePRO
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Service Desk Request Software that delivers ROI
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ServicePRO - 2026 Pricing, Features, Reviews & Alternatives
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ServicePRO overview
What is ServicePRO?
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.
ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.
From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.
Key benefits of using ServicePRO
1. Available both On-premise and as a cloud-based solution
2. Highly Configurable solutions utilizing the features in the software
3. Delivering Maximum Productivity and Efficiency at an optimum cost.
4. Rich feature set, Low Price for an enterprise-scale Service Desk System
5. Most functionality at the lowest price point.
• Key Features:
1. Service Request Management via Emails (i.e.) Logging and updating of requests through emails
2. Automated emails and updates
3. Email Integration
4. Automation of request workflow, customer notifications, and SLA management through Business Rules
5. Ability to configure ITIL Workflows
6. Service Catalogs
7. Configurable service request categories
8. Parent-Child relation of requests, Create After Event (CAE) tasks and notifications
9. Comprehensive Tracking, Monitoring, and Reporting
10. Collaboration using Quick Messages
11. Knowledge Management
12. Templated responses (canned responses)
13. Use Identity Management / Authentication (Active Directory, ADFS, AAD, ServicePRO)
14. Active Directory Integration for user import and authentication
15. Network Discovery and Asset Management
16. Built-In Reports, Custom Reports, Queries, Charts, and Dashboards
17. Role-based User Access Permissions
18. Self-Service Portal (ServicePRO Web) that has/facilitates:
o Customization for branding (Logo, theme etc.,)
o Submitting requests using efficient Service Catalogs
o Look up for Knowledge Base articles
o Reviewing requests status
o Rating / Survey for closed requests.
o Supported in both desktop and mobile browsers
o Artificial Intelligence-powered Virtual Assistant / Chatbot that can be placed in the Self Service Portal or in the corporate website.
19. Support Rep specific portal (ServicePRO Web) with request management functions that can be used from all desktop and mobile browsers [also, available as a mobile app in Google Play Store]
20. Application Programming interfaces (API) and Software Development Kit (SDK)
Starting price
Alternatives
with better value for money
ServicePRO’s user interface
ServicePRO reviews
Overall rating
4.4
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.29/10
5
4
3
2
1
3
4
0
0
0
ServicePRO's key features
Most critical features, based on insights from ServicePRO users:
All ServicePRO features
Features rating:
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ServicePRO pricing
Value for money rating:
Starting from
No pricing info
User opinions about ServicePRO price and value
Value for money rating:
ServicePRO integrations (5)
Top integrations
ServicePRO support options
Typical customers
Platforms supported
Support options
Training options
ServicePRO FAQs
ServicePRO has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ServicePRO?
ServicePRO has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does ServicePRO support?
ServicePRO supports the following languages:
English, French, German, Slovenian, Spanish
Q. Does ServicePRO offer an API?
Yes, ServicePRO has an API available for use.
Q. What other apps does ServicePRO integrate with?
ServicePRO integrates with the following applications:
Jira, Microsoft Entra ID, Rezolve AI
Q. What level of support does ServicePRO offer?
ServicePRO offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum