Universal Knowledge - 2026 Pricing, Features, Reviews & Alternatives

Universal Knowledge by Knowledge Powered Solutions is a knowledge management system which provides solutions for contact centers, help desks, internal knowledge management, and web self-service portals. The software can be integrated with ITSM (IT Service Management), help desk, CRM systems, websites, self-service portals and social media channels.

Universal Knowledge enables users to leverage existing knowledge sources, such as SharePoint 365, Google Docs , Dropbox in addition to intranets, file shares and external websites, without needing to move or duplicate information.

Documents indexing is an automated process, with keywords extracted automatically by the system.

Users can configure the taxonomic framework to suit their needs, set up templates and stylesheets to automatically apply correct styling and structure to documents, and define content expiry and revalidation schedules. Content can also be added and edited manually by users, with a full audit trail created, showing all previous versions of each document.

Universal Knowledge provides multiple options for finding information, from a sophisticated search, using natural language or through keyword and phrase matching. A highly configurable front end means users see dashboards relevant to their department and role, with the most relevant information presented to them as soon as they log in.

Specific content can also be pushed to end users through the system, including displaying ‘Hot Topics’ as soon as the knowledge base is accessed, or by sending and tracking ‘Required Reading’ such as new policies or critical updates.

A list of ‘Frequently Offered Solutions’ is dynamically created from the documents which are most widely used to resolve issues, ensuring that the list remains up-to-date and accurately reflects the most commonly used solutions.