Ameyo Features

Ameyo

All-in-one Contact Center Software

4.16/5 (25 reviews)

Ameyo Feature Summary

  • Predictive dialer
  • Customizable IVR Prompt
  • Agent supervision
  • Computer telephony integration (CTI)
  • IVR with Intelligent Routing
  • ACD & Dynamic Queuing
  • Priority Routing
  • Self Service IVR
  • Productivity reports
  • Lead Management
  • Real-time and historical reports
  • Voice logger
  • Customizable wallboard
  • Quality monitoring
  • Auto Abandoned Call back
  • Live agent reassignment
  • Call conferencing
  • Third Party Integrations
  • Omnichannel Capabilities
  • Estimated Wait Time Announcement
  • Automatic Speech recoginition
  • Virtual queuing Pass
  • Proactive Connect Enhancer (PACE)
  • Screen Recording
  • Omniqueue
  • Parallel Predictive Dialer (PPD)

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
CRM Integration
Call Center Management
Call Recording
Call Routing
Call Transfer
Chat
Conferencing
Contact History
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Reporting
Data Filtering
Disaster Recovery
Email Integration
Employee Management
Employee Self Service
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Predictive Dialer
Prioritizing
Productivity Reporting
Progressive Dialing
Queue Manager
Real Time Reporting
Reporting & Statistics
Request Routing
SMS Integration
Single Sign On
Text to Speech
Visual Analytics
Voice Mail
Workflow Management
Learn moreCompare App
API
Access Control
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
CRM Integration
Call Center Management
Call Recording
Call Routing
Call Transfer
Chat
Conferencing
Contact History
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Reporting
Data Filtering
Disaster Recovery
Email Integration
Employee Management
Employee Self Service
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Predictive Dialer
Prioritizing
Productivity Reporting
Progressive Dialing
Queue Manager
Real Time Reporting
Reporting & Statistics
Request Routing
SMS Integration
Single Sign On
Text to Speech
Visual Analytics
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Automatic Lead Distribution
CRM Integration
Call Center Management
Call Recording
Call Routing
Call Transfer
Chat
Conferencing
Contact History
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Reporting
Data Filtering
Disaster Recovery
Email Integration
Employee Management
Employee Self Service
Help Desk Management
IVR / Voice Recognition
Instant Messaging
Knowledge Base Management
Lead Assignment
Monitoring
Multi-Channel Communication
Multi-Channel Management
Performance Management
Predictive Dialer
Prioritizing
Productivity Reporting
Progressive Dialing
Queue Manager
Real Time Reporting
Reporting & Statistics
Request Routing
SMS Integration
Single Sign On
Text to Speech
Visual Analytics
Voice Mail
Workflow Management
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Ameyo Feature Reviews

20 reviewers had the following to say about Ameyo's features:

Advitiya Pandit

Ameyo fits the Bill

2020-04-22

NA

Pros

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly

Cons

Need to have more extensive reports alog with charts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Ehab Madanat

Easy to use and customize application with excellent support team

2017-03-16

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitesh Sood

Ameyo call center solution pros & cons !!

2019-11-05

Pros

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Cons

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ameyo


Thanks Mitesh, your feedback really matters! :)

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Annamma Stefi

Ameyo is still in Old Era

2017-11-10

Pros

We use Ameyo Software for Call Center Team, Were we can call and dispose the call The admin level access is used to generate trend and reports

Cons

Its not up to date We are unable to link it with our CRM, Reports only give general data .. System does not analyse anything ..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jacob Malloney

The most cost effective contact center solution available in the market right now!

2016-09-12

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros

- Awesome inbound call routing - One of the best dialers available in the market right now - Easily Customizable - Low cost as compared to competition

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Ameyo

Go for it, you will not regret it!

Source: Capterra
Helpful?   Yes   No
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James Muigai

Helped us in offering our customers targeted and personalized services

2017-03-21

Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Manisha Rana

Effective software

2020-03-17

The experience has been awesome!

Pros

The ease of use and the time-saving automation and sync with the CRM

Cons

Very rare, but I've faced reports stucking once or twice.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vikrant Moghe

AMEYO CALL CENTER SOLUTION

2017-03-20

Good & Cost effective tool

Pros

The Ameyo software is stable, user friendly and efficient system.

Cons

The tool should be flexible and easily configurable to meet customer's need including reports

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
B.S. Senwal

Its been very pleasant experience with Ameyo.

2017-03-16

Issues reported from our end are resolved in very supportive manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Ameyo


Thank you for your review. Ameyo believes in creating delightful Customer experiences.

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Karan Patnaik

Ameyo is yet to earn customer Loyalty!

2017-03-20

I have always struggled for support and assistance! Much customer handling skills training needed to handle B2B customers

Pros

user friendly

Cons

UI/UX

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Ameyo

already given

Source: Capterra
Helpful?   Yes   No
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Shivam Maheshwari

Voice channel feedback

2019-12-02

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Ameyo


Thanks, Shivam! Your feedback really matters! :)

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Arun Hirani

Ameyo makes business easy

2009-11-25

a great product, a must have in every firm involved with customer intercations

Pros

best customized software product that completely blends into my company's requirements.

Cons

till date i am yet to find any thing which i cannot do with AMEYO

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sankar Rao Amburkar

Ola and Ameyo

2017-03-31

Ameyo software is being used as a CTI for Ola customer and partner support.

Pros

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons

I would have preferred it to be configurable, so that customization effort could be reduced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Lakshminarayanan Jayakumar

Director -IT

2017-03-16

Ameyo is easy to customize for any environment (IT/ITES) Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

Pros

Easy Customization .

Cons

Cost wise Man days are slightly higher

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Ameyo

NO

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

you can work efficiently and more productive as well.

2018-07-13

increase of work productivity and less agent errors.

Pros

It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hector Troy Bayoneta

Keep up the good work

2017-03-29

I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Pros

ease and stability

Cons

overall interface. need to enhance the feel and ambiance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Ameyo

none

Source: Capterra
Helpful?   Yes   No
Read more
STELLA KUKALI

Ameyo Feedback

2017-03-29

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lam Vinh

Need to improve Customer Support

2017-04-11

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

- Easy to use - Efficient - Stable

Cons

- Support team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
HARI KRISHNAN

Deciding authority on issues.

2017-03-20

If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Iven Aguisanda

Ameeyo Dialer Review

2020-02-12

Supports

Pros

user friendly, good GUI, easy to use.

Cons

Predictive dialing, Answering Machine Detection

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more