Bokun Features

Bokun

Cloud-based booking management solution for tourism industry

4.76/5 (327 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Activities Booking
Alerts/Notifications
Automated Scheduling
Availability Indicator
Availability Management
Billing Rate Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Categorization/Grouping
Central Reservation System
Channel Management
Commission Management
Communication Management
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Templates
GDS/OTA Integration
Geographic Maps
Gift Card Management
Group Reservations
Inventory Management
Inventory Tracking
Itinerary Creation
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking
Order Management
PCI Compliance
Package Creation
Partial Payments
Partner Management
Payment Processing
Payments Disbursement
Price / Margin Management
Pricing Management
Product Catalog
Promotions Management
Rate Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
User Management
Vendor Management
Website Integration
Website Management
Widgets
Learn moreCompare App
ACH Payment Processing
API
Access Controls/Permissions
Activities Booking
Alerts/Notifications
Automated Scheduling
Availability Indicator
Availability Management
Billing Rate Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Categorization/Grouping
Central Reservation System
Channel Management
Commission Management
Communication Management
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Templates
GDS/OTA Integration
Geographic Maps
Gift Card Management
Group Reservations
Inventory Management
Inventory Tracking
Itinerary Creation
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking
Order Management
PCI Compliance
Package Creation
Partial Payments
Partner Management
Payment Processing
Payments Disbursement
Price / Margin Management
Pricing Management
Product Catalog
Promotions Management
Rate Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
User Management
Vendor Management
Website Integration
Website Management
Widgets
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Activities Booking
Alerts/Notifications
Automated Scheduling
Availability Indicator
Availability Management
Billing Rate Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Categorization/Grouping
Central Reservation System
Channel Management
Commission Management
Communication Management
Contract/License Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Drag & Drop
Electronic Payments
Email Templates
GDS/OTA Integration
Geographic Maps
Gift Card Management
Group Reservations
Inventory Management
Inventory Tracking
Itinerary Creation
Mobile Access
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking
Order Management
PCI Compliance
Package Creation
Partial Payments
Partner Management
Payment Processing
Payments Disbursement
Price / Margin Management
Pricing Management
Product Catalog
Promotions Management
Rate Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
User Management
Vendor Management
Website Integration
Website Management
Widgets
Visit WebsiteCompare App

Bokun Feature Reviews

25 reviewers had the following to say about Bokun's features:

Georg A.

Great for bookings, want to see it move to operations

2018-10-02

It is OK I worry much with the new owners and what they will do with the pricing of bokun, expecting to move back to our own online booking system if prices rise and just use bokun to book other products with partners.

Pros

Easy to manage bookings, good feature set around it.

Cons

Would like to see better management around staff, able to assign bookings on guide or driver guides. The calendar on our web can be slow some times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Georg, thank you for reviewing Bokun!

We're happy to hear that you found our system useful and easy to use. At Bokun, we strive to help our users grow their businesses, including selling your products through channels like your own website, global OTAs and the Marketplace. So, if you want to explore any of this, do let us know!

Our developers are actively working on Resource Management, so stay tuned for more information on this soon!

Last but not least, if you require any assistance on product management or anything in general, please don't hesitate to reach out. We're happy to help.

- Bokun Support

Read more
Jason S.

Review of Bokun Software

2019-07-23

Bokun makes the management of reservations and finances much easier and much more efficient for us.

Pros

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate.

Cons

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Jason,
Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions.

Best,
Bokun Support

Read more
Dynamo E.

Great software, great people, slow or not efficient problem solving from customer support

2018-09-21

Good software, will be a very important tool in the future but as a business i cant Wait days for small pieces of information. Operators take alot of time to answer. That annoys

Pros

Export booking engine Easy to do partnerships Availability management

Cons

Not getting the right support on a acceptable time, lack of training for the new staff, no phone support contact, no way to verify if sellers or suppliers are real, certified/ legal providers, no vídeo training tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Recreational Facilities and Services company, 1-10 employees)

It was a good deal till it started to cost more than others

2020-06-03

Bokun should stop trying to make websites for us and focus on the core business: the activities features There should be a package option that let you offer a discount if customers book two or more activities.

Pros

Being a Tripadvisor company makes the integration with Viator good

Cons

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun, A TripAdvisor Company


Hello,

Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform.

I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention above. Our process for dealing with bugs is currently under review, so your feedback is particularly appreciated at this point.

We would be keen to hear your suggestions for how the email options could be improved, so please feel free to get in touch with us about this. Your suggestion of being able to bundle products together has been submitted as a product feature request, to be reviewed by our management.

Please don't hesitate to get in touch with us at support@bokun.io if you would like to discuss any of these points in more detail.

Best wishes,
Bokun Customer Support

Read more
Selvin A.

Bokun is amazing

2019-07-30

It's amazing it has help improved every aspect of my business

Pros

Oh I love how easy it was to setup and integrate to my website.

Cons

They don't have a mobile app feature that would have help me manage everything on the go

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Selvin,
Thank you for your review and for your suggestion of a mobile app. We are continually enhancing the Bokun product, so do not hesitate to reach out if you have any other product enhancement suggestions.

Best,
Bokun Support

Read more
Boris T.

Great service that constantly improves

2021-03-10

Using Bókun, either through the API or through their own booking channels is easy and straightforward.

Pros

It is now simpler to use and product management is much better than a few years back when I first used Bókun.

Cons

I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tavi N.

Bokun was a complete game changer for my business

2020-04-25

And I sell much more because I am not able to scale my marketing on the internet thru Bokuns sales channels.

Pros

Today I have total control over my bookings and Bokun integrates all my partner On-Line Travel agents into one view and control.

Cons

However, I hope to soon se a mobile Bokun app that will make it more easier and with more possibilities than thru the browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan M.

Simple and affordable

2018-09-21

As an accommodation provider, Bokun has really streamlined my booking and payment processes - pretty much all guests are paid in full online upon arrival, saving time and making for a better check in experience.

Pros

Simple, streamlined booking widget (for your website) and easy-to-use property management dashboard

Cons

Doesn't provide sales spreadsheets with HST information (which I need for tax purposes in Canada)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Megan,

Thanks for your review of Bokun! We're so glad to hear that you find our widgets and dashboard easy to use, and that we've helped to streamline your business. We do not yet have country-specific reports built but we are always looking for feedback for our Product team, so we are happy to pass that suggestion along.

Thanks!

- Bokun Support

Read more
Thompson W.

Great Software to manage your tours

2019-08-01

Bokun is a great product however I know I'm not maximizing its use. I think customizing takes time and most providers don't put in the time and effort required. I have an issue with processing payments. I've had several chats with support however it's still unresolved. Again it takes time for testing and to look for other payment solutions.

Pros

The integration with TripAdvisor Email notifications It's adaptive and constant updates.

Cons

The bookings on the sales feed page are arranged by the booking date. I would prefer to see it by travel date so you can see bookings for the current day at a glance. Navigating through the pages can be a little difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bertram B.

Bókun changed my business for better!

2020-04-24

We have 60% more customers from all over the world.

Pros

Integrations with API are great. Reservation system is very easy to drive.

Cons

I want to find easier the widget integration, so I’ll be able to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adalsteinn Svan H.

Backbone of our business!

2019-07-30

Pros

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

Cons

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Adalsteinn Svan,
Thank you for your review and for sharing your dashboard reporting suggestions. Please do not hesitate to reach out to us at support@bokun.io if you have any other product enhancement suggestions.

Best,
Bokun Support

Read more
Lesley N.

Eye opening

2019-12-08

Pros

Really cute on doing reports manually.

Cons

I’d like more on the interface side just to make the dashboard more appealing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Lesley,
Thank you for your review. We appreciate your feedback on updating the design of the dashboard interface. Please do not hesitate to reach out to support@bokun.io if you have additional ideas, and we will certainly keep you posted as we make enhancements to our product experience!

Best,
Bokun Support

Read more
Ryan B.

Starting a subscription fee at the start of winter in a pandemic?!?

2020-10-22

This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low.

Pros

Easy to use, used to be great for small businesses.

Cons

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun, A TripAdvisor Company


Hi Ryan, thank you for taking the time to leave us a review.

I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis.

We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings.

If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io.

Read more
Ghassen N.

Pro ecommerce for travel industry

2020-04-24

Since we start using the platform we have noticed a significant increase in the number of reservations

Pros

Pro software ,i was been able to import my products from other channel and connect them with Bokun very easily.

Cons

I liked the easy way to use and integrate Bokun with other apps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam H.

Would 100% Recommend

2019-07-30

Overall an amazing experience. I’m a big advocate for Bokun.

Pros

We were not using a reservation management took before.

Cons

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rishabh M.

Saved my lots of time and highly recommended for companies big or small

2019-07-30

Pros

- Management of tours with flexibility in details such as start times, pricing - Management of list of tour guests and ease of sharing details with the tour guides - Managing availability of tours - Management of team members - Widgets for the website: this is a killer feature

Cons

It's not their fault but the biggest problem is that 1 Bokun account connects with only one Viator account. As we were venturing into multiple cities and looking at managing multiple Viator pages. That doesn't well. The suggested solution is to create a new Bokun account that is not convenient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Alfredo E.

Expres service

2020-09-01

The availability

Pros

The availability. The customer support service.

Cons

It was easy the integration with my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Henk-Jan B.

Pleasure to work with Bokun

2018-09-21

Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Pros

Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time.

Cons

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Henk-Jan,

Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future.

We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future.

Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together.

- Bokun Support

Read more
Piritta L.

Makes you so easy to be found

2019-12-08

Easy to use. Help desk helped fast.

Pros

Easy for customer. Easy follow up sales etc.

Cons

Best I have used. Maybe mobile version needs some improvement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Bokun


Hi Piritta,
Thanks for your review! And we hear you about the mobile site; we'll keep you posted on improvements there!

Best,
Bokun Support

Read more
Ivar S.

Awesome Booking Software for Tours & Activity!

2020-04-24

Saves us lot of times, makes it easier to receive booking and get distribution.

Pros

Availablity management, userfriendly (once you have learnt it).

Cons

Takes some time to learn it. Support / info only available in English.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Buddhika S.

ADVANTAGES OF BOKUN

2019-11-26

Pros

BOKUN IS VERY USEFULL AND AMAZING OPERATION SYSTEM IN THE WORLD, IT IS VERY HELPFULL FOR ME FIND NEW AGENTS AND CREATE MY PRODUCTS.ACTUALLY MY ENGLISH IS NOT FLUENT, LASTLY I TELL, I RESPECT BOKUN EVERY DAY ...

Cons

EASY OPERATION 24/7 CUSTOMER SERVICE ONLINE API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
taylor b.

Bokun worked well for me.

2018-09-21

It was easy to integrate with Stripe payments, Viator/ Tripadvisor website, and the options for integrating with further websites is there too if needed.

Pros

The booking widgets integrate nicely into my boat charter website.

Cons

I think adding another design option to the widget appearance on websites would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Toussaint T.

Reliability product

2020-09-02

Easy access to information pertaining to partnership, customer assistance and bookings.

Pros

Very easy to use and readily customer support.

Cons

No least unlikable issue with the bokun product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dimitar A.

Very good and easy to use

2020-09-01

Pros

Bookings, calendar, access to new counterparties

Cons

Connection with the other internet sites offering trips.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Didac T.

Useful plattform

2019-08-07

I search some OTAS to work through Bokun, so great to connect different operators

Pros

Easy to manage my bookings Great customer service Great way to find new OTAS

Cons

Not intuitive interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more