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Bókun Logo

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Cloud-based booking management solution for tourism industry

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Bókun Features

Features Summary

Functionality

4.6

/5

367

Total features

45

2 categories

Bókun features

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Booking Management
CRM
Calendar Management
Central Reservation System

Common features of Tour Operator software

API
Activities Booking
Activity Dashboard
Booking Management
CRM
Calendar Management
Central Reservation System
Channel Management

Price starts from

49

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

367

Price starts from

49

Per month

Total Features

45

Unique features

  • Channel Management

  • Invoice Management

  • Vendor Management

  • Package Creation

Functionality

4.7

/5

5.6K

Price starts from

20

Per month

Total Features

122

Features in Common

22

Unique features

  • On Call Scheduling

  • Data Security

  • Credit Card Processing

  • Confirmation/Reminders

Functionality

4.5

/5

5.1K

Price starts from

0

Total Features

57

Features in Common

13

Unique features

  • Attendee Management

  • Real-Time Reporting

  • Online Ticketing

  • Marketing Automation

Common Bókun comparisons

Reviewers who mentioned features said:

JS
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Jason S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of Bokun Software

Reviewed 5 years ago

Bokun makes the management of reservations and finances much easier and much more efficient for us.

Pros

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Cons

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Vendor response

Hi Jason, Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions. Best, Bokun Support

AR
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Verified reviewer

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Technical errors & unfriendly policies

Reviewed 4 years ago

We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Pros

The possibility for resellers to gain access to your products.

Cons

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due...

Vendor response

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io. To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents...

AH
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Adam H.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Would 100% Recommend

Reviewed 5 years ago

Overall an amazing experience. I’m a big advocate for Bokun.

Pros

Implementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.

Cons

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

VW
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Verena W.

Sports, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Support team is the best

Reviewed 6 years ago

It really helps us in our internal communication and organization. It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

Pros

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Cons

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in. The software is therefore in my opinion too limited to the marketplace. I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Vendor response

Hi Verena, thank you for your kind words! Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide...

CS
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Carrie S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Booking with Bokun

Reviewed 3 years ago

Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.

Pros

When we decided for Bokun it was the mix of an online booking system for accommodation, activities plus the all Bokun Marketplace where you could connect with suppliers and vendors from all over the world and resell their products or have them resell yours.

Cons

It was rather complex to get acustomed with the product. Bokun is not a simple "plug & play" solution. You will have to own a good amount of time, dig in, get to know it and then strategically plan what you want to get out of the system and how, before doing it. A clear con today is that Bokun no longer has a focus on the accommodation section, unfortunately. Because we were on it from the beginning we still have access to the tool, which is sadly our most important tool. But Bokun is no longer putting any effort into developing the accommodaton part.

AS
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Adalsteinn Svan H.

Maritime, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Backbone of our business!

Reviewed 5 years ago
Pros

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

Cons

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

Vendor response

Hi Adalsteinn Svan, Thank you for your review and for sharing your dashboard reporting suggestions. Please do not hesitate to reach out to us at support@bokun.io if you have any other product enhancement suggestions. Best, Bokun Support

BP
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Brittany P.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lifesaver!

Reviewed 4 years ago

I use bokun as a channel manager with a direct API connection into my custom booking software. No other system was able to accomonadte this for me. The support team has been amazing along the way.

Pros

At first, Bokun may seem to lack a few features. I promise you it is there! After doing some digging and reaching out to my account manager, I was able to discover all the possibilities that Bokun can do.

Cons

Like any reservation software, there will always be some kinks or things that arent quite like you wish they were

MA
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Mr. Abraham G.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bokun for Tour and Activity operatros

Reviewed 5 years ago

we get good readership and visibility for our products. we will continue adding more day and multi-day excursions and off-road safaris on Bokun.

Pros

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and online payment possibility for customers is amazing.

Cons

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Vendor response

Hi Abraham, Thank you for your review and for your feedback on the ability to offer different pricing based on transportation options. We have some solutions we'd like to suggest that will allow you to offer different pricing based on if the type of transportation your customer is selecting -- please reach out to us via support@bokun.io or the chat in the product, and we will help you get it set up. Best, Bokun Support

VJ
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Viktoria J.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The only booking software with options to match all needs

Reviewed 3 years ago

We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

Pros

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Cons

Sometimes it had down time that lasted for longer periods of time.

AR
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Verified reviewer

Leisure, Travel & Tourism, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great features, with some annoying bugs

Reviewed 4 years ago

Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Pros

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Cons

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

GB
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Garion B.

Entertainment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Read their terms of service - their stance towards refunds of fees at the moment is disappointing

Reviewed 4 years ago

Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month.

Pros

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

Cons

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales...

Vendor response

Hi Garion, We appreciate and understand your concerns around our refund policies. As you said, we're addressing this on a manual case-by-case basis right now and so we greatly appreciate your patience. Bokun only charges our 2.9% service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs like Tripadvisor and Expedia,...

GS
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Gðmundur S.

Tobacco, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Bad response rate in technical support

Reviewed 6 years ago

In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.

Pros

nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

Cons

The API is often changed without letting us know. That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Vendor response

Hi Guðmundur thank you for your review of Bókun. Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future. We...

GL
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Guilherme L.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easily integrated booking software

Reviewed a year ago

Bokun has become more easy to use with time, and is our go to booking system. The seamless integration with Viator and the great support to suppliers are distinguishing features.

Pros

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Cons

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

BT
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Boris T.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great service that constantly improves

Reviewed 3 years ago

Using Bókun, either through the API or through their own booking channels is easy and straightforward. The pricing is in range of other booking systems out there. We used Bókun for a few of our clients and for a few websites we made ourselves, and it is always very easy to deploy. If I had to give one reason for you to use Bókun it would be because they have a solid customer support for an already easy to use system. If you need a booking system, Bókun should be the one.

Pros

The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

Cons

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

CM
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Cristina M.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing digital platform to offer tours & activities

Reviewed 5 years ago

It's a perfect tool to focus all your experiences of the different suppliers and sellers in one system. At least with all sellers listed in the platform. Everyday we are having more sellers that were already selling our products in Bókun, so we have changed our agreements and made new ones through Bókun. It's easier for us. And above all, the possibility to contact new sellers registered in the platform.

Pros

The opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.

Cons

When the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.

Vendor response

Hi Cristina, We're so happy to hear that you've had such success with the Bokun B2B marketplace! Thank you for your feedback about the booking confirmation details. Each reseller can choose when to share customer information with the supplier. We recommend you speak to the reseller(s) you are working with and ask if they can adjust when they share the customer contact details. If you need more information about how the reseller can make this change within their account, please email us at support@bokun.io. Best, Bokun Support

AR
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Verified reviewer

Recreational Facilities and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It was a good deal till it started to cost more than others

Reviewed 4 years ago

We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us. Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell. Bokun should stop trying to make websites for us and focus on the core business: the activities features There should be a package option that let you offer a discount if customers book two or more activities.

Pros

Being a Tripadvisor company makes the integration with Viator good

Cons

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke

Vendor response

Hello, Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform. I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention...

AR
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Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great tour booking software

Reviewed 3 years ago

I used Bókun as a reseller, as an operator, and through an API, so from all possible angles. They did have issues, but worked on them and resolved them in a timely manner. All in all, the best tour booking software I worked with to this day.

Pros

The ease of use, the number of tour operators available through the platform, constant updates, and a solid customer support. Their UI is user friendly now that they remade most of it and is actually a massive upgrade from what it used to be.

Cons

Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed. They also had some cache issues with availability, but that has since been fixed.

RB
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Ryan B.

Recreational Facilities and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Starting a subscription fee at the start of winter in a pandemic?!?

Reviewed 4 years ago

We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.

Pros

Easy to use, used to be great for small businesses.

Cons

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Vendor response

Hi Ryan, thank you for taking the time to leave us a review. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as...

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Maarten v.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best way to grow our business

Reviewed 5 years ago

If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Pros

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Cons

Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vendor response

Hi Maarten, Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas. Best, Bokun Support

RA
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Ricardo Alexandre P.

Entertainment, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Excellent b2b features

Reviewed 3 years ago

I found bokun because I noticed that some products were highlighted on Viator experiences. I asked how could I get that and they told me to take a look at Bokun because the experiences that were connected with bokun were highlighted. Since it was the first time I saw this kind of software, I found it amazing. But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.

Pros

The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses. And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

Cons

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them. Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also. The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Vendor response

Hello Ricardo, Thank you for taking the time to share your feedback with us. On the one hand, we're glad to hear you enjoyed the Marketplace. That's right, this is a very powerful tool for both suppliers and sellers to create and expand your network and increase your revenue at the same time. On the other hand, we're very sorry to hear that our customer service did not meet your expectations. We strive...

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Henk-Jan B.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pleasure to work with Bokun

Reviewed 6 years ago

We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Pros

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Cons

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Vendor response

Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support

GA
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Georg A.

Wine and Spirits, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for bookings, want to see it move to operations

Reviewed 6 years ago

It is OK I worry much with the new owners and what they will do with the pricing of bokun, expecting to move back to our own online booking system if prices rise and just use bokun to book other products with partners.

Pros

Easy to manage bookings, good feature set around it. Many sales and suppliers in the system, good sales canal.

Cons

Management of the products can be complicated and often not working correctly. Would like to see better management around staff, able to assign bookings on guide or driver guides. The calendar on our web can be slow some times.

Vendor response

Hi Georg, thank you for reviewing Bokun! We're happy to hear that you found our system useful and easy to use. At Bokun, we strive to help our users grow their businesses, including selling your products through channels like your own website, global OTAs and the Marketplace. So, if you want to explore any of this, do let us know! Our developers are actively working on Resource Management, so stay tuned for more information on this soon! Last but not least, if you require any assistance on product management or anything in general, please don't hesitate to reach out. We're happy to help. - Bokun Support

PR
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Paulina R.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The people there are great!

Reviewed 6 years ago

The customer service is good, sometimes the technical staff is really slow at figuring out things. I find that they have a great corporate culture and I like working with people like that.

Pros

You can do wonderful things with is if you know where to clic and what you are looking for.

Cons

When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Vendor response

Hi Paulina, Thanks for taking the time to review Bokun. We're glad to hear that you've found our tools easy to use and our customer service has been nice to work with! We are currently reviewing our Helpdesk to improve and update articles and add new ones. We'll make sure to try to update our articles promptly with any new product releases moving forward. Thank you for the suggestion regarding adding the days in the Activity Time Selector Widget. We will pass this on to our product manager for review. Don't hesitate to reach out with any other feedback! -Bokun Support

PP
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Paula P.

Professional Training & Coaching, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bokun is the best software for the management of bookings in the travel industry

Reviewed 5 years ago

It's one of my favourite softwares. I use it on a daily basis to manage the travel business I work for and I cannot even begin to describe the amount of time and energy I save everyday by using Bokun.

Pros

Bokun is the ultimate software for travel operators and travel platforms alike. It provides 5-star service, a full on-boarding process with one of their experts. Plus, they are fully integrated with big travel platforms such as TripAdvisor and Expedia, so you get all bookings in one place and you don't need to check multiple platforms daily, which is a big time saver. Moreover, Bokun provides beautiful and customizable widgets for your products to put on your website, which increases conversion rates.

Cons

It is pretty complex to use, but that's both a strength and a weakness. They do offer professional on-boarding and a great resource library, which makes it relatively easy to learn for anyone with

Vendor response

Hi Paula, Thank you for your review and your kind words. At Bokun, we strive to keep improving our product and our level of service to meet our customers' needs. Please do not hesitate to reach out to support@bokun.io if you have any ideas for how we can improve the product, particularly in regards to the ease of use. Best, Bokun Support Team

MF
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MARIA F.

Leisure, Travel & Tourism, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Automatización de ventas y tecnología de vanguardia

Reviewed 25 days ago

Es una gran herramienta, de fácil uso, con tutoriales en literatura y en video, el precio es excelente para la tecnología que provee.

Pros

El trato personalizado, el involucramiento con la estructura de mi empresa, la pronta respuesta del equipo de conectividad y comercial, el acompañamiento al contratarlo.

Cons

La falta de conexión de precios vía API con las OTAs Expedia y Viator

Showing original review in Spanish. See translation