Bokun Pricing Plan & Cost Guide

Bokun

Cloud-based booking management solution for tourism industry

4.76/5 (327 reviews)

Bokun Pricing

Pricing model: Free, Subscription

Free Trial: Available

Contact Bokun for pricing details

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Bokun Pricing Reviews

Pros

  • I actually liked the options, the system and the way of managing it. It is recommended because it is useful, easy to use and priceless.Ali Y.Read the full review
  • Once you are familiar with Bokun it's a superb tool and the support team is awesome, always just a few minutes away to help you solve your issues.Carrie S.Read the full review
  • Benefits are to have a software we can rely on, it provides ease of use, it's practical and have the best support we have ever experienced of any partner or platform we have worked with.Dubravko P.Read the full review

Cons

  • But when I was faced with a weak checkout UX for our customers and with a bad support, I searched for other solutions.Ricardo Alexandre P.Read the full review
  • Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad.Angeliki G.Read the full review
  • At the time I was using it, customer support was the worst part of it.Ricardo Alexandre P.Read the full review
97%
recommended this to a friend or a colleague

25 reviewers had the following to say about Bokun's pricing:

Anonymous

dependable service

Used monthly for less than 6 months
Reviewed 2019-06-14
Review Source: Capterra

excellent service

Pros
website booking collection with cheap rate price

Cons
of course nothing i can tell , the service is very good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marianne Isabel C.

excellent

Used daily for 1-2 years
Reviewed 2019-11-26
Review Source: Capterra

With bokun i was able to save time and made managing business easier.

Pros
Easy to use and the price is affordable

Cons
there is nothing i did not like about the software

Response from Bokun


Hi Marianne,
Thank you for your review. Great to hear that you found Bokun easy to use and that you like our affordable pricing.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elmer A.

Amazing engine for your website to be found

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

The problem im solving is that im now popular on line and im selling more and im able to charge on line.

Pros
I did like the most that is easy to use and very helful

Cons
I think all is perfect and very cheap charges

Response from Bokun


Hi Elmer,
We're so happy to hear that you have had success selling more tours online with the Bokun online booking engine. Thank you for your review!

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ralf F.

Best value for money reservation

Used daily for 1-2 years
Reviewed 2019-12-09
Review Source: Capterra

At the beginning I was a bit struggling, but now as I know the system, it works very well. When I have a problem I get support very quickly.

Pros
It is cheap and works very closely with Viator (TripAdvisor Experiences) and Expedia

Cons
The fact that it is owned by the biggest player, i.e. Tripadvisor. First of all it is a big advantage but at the same time a risk with regards to GetYourGuide (another very strong partner of mine). So I use two Reservatins System. I work with bokun and have Viator, Expedia, Musement, Holibob, TourHQ etc. connected and on the other side I use GYG directly.

Response from Bokun, A TripAdvisor Company


Hi Ralf,
Thank you for your review and for your feedback. We are sorry to hear you aren't using Bokun to connect with GetYourGuide. We assure you that our goal is to get you connected to and selling on as many channels as possible, in order to put you in front of every potential customer. Bokun shares none of our customer data with the TripAdvisor Experiences / Viator account management team. If you do decide you want to use Bokun to connect to GetYourGuide, or you want to learn more about our GYG partnership, please reach out to us at support@bokun.io.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Edwin C.

Great customer service

Used daily for 6-12 months
Reviewed 2018-09-28
Review Source: Capterra

Low cost Great customer service

Pros
They are really responsive and they don’t charge a lot comission

Cons
Nothing everything is good I am using this software a year right now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam E.

Simply amazing

Used weekly for 1-2 years
Reviewed 2020-09-04
Review Source: Capterra

Simply amazing

Pros
The price is the most affordable specially in this hard time because of COVID . It’s so easy to use and very convenient

Cons
I have no comments at all It does saves my money and my time always

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zurabi J.

Welcome everyone. Since our company was registered on the Bokun website it has since increased our s

Used daily for 6-12 months
Reviewed 2020-09-03
Review Source: Capterra

Pros
Products are easy to load and sell, and you have very good and attentive operators that make our wor

Cons
In my opinion if the% of service was low it would help attract more tourists, our product packages would be at a lower price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vinny B.

Tips

Used daily for free trial
Reviewed 2018-09-28
Review Source: Capterra

Overall I like Bókun and look forward for the everyday I improvements to happen.

Pros
+price +agency connections + accommodation

Cons
Could have a more responsible instructed team. I feel like sometimes the cs doesn’t know very well the product since is still in development (understamble) and it takes too much time to solve some problems or doubts we have. The qr code needs an app for phones where we can scan the customers tickets and it can automatically check the custumer in, avoiding froud. And keep the control of used tickets. The email session - i have an event product that changes the meeting point location every day of the week. Every Monday a spot and Tuesday another one, etc... I would like to have in the product setting a part to add info in the booking confirmation of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Ivan T.

Easy use and functionality

Used daily for 1-2 years
Reviewed 2020-09-04
Review Source: Capterra

We are very happy to be acknowledged with the software and will be definitely using it for long time.

Pros
It helpee our business very much, as we can easily track our bookings and connect products with website and OTA's. It is easy to use and has good visibility of all products.

Cons
Some features, for example pricings, are sometimes confusing to select, specifically for one tier prices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Super asset to TOs and TAs

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

Great Market place and smooth connectivty to partners

Pros
Customer service Pricing Constant development

Cons
Just need to add separate entry process for different segments

Response from Bokun


Thank you for your review and for your feedback. We are happy to hear that you have had success using the Bokun B2B Marketplace and connections to additional distribution channels. Please do not hesitate to reach out if you have any additional questions for suggestions.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan B.

Starting a subscription fee at the start of winter in a pandemic?!?

Used daily for 1-2 years
Reviewed 2020-10-22
Review Source: Capterra

We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.

Pros
Easy to use, used to be great for small businesses.

Cons
We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Response from Bokun, A TripAdvisor Company


Hi Ryan, thank you for taking the time to leave us a review.

I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis.

We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings.

If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Maxime B.

Great platform

Used daily for 6-12 months
Reviewed 2019-07-31
Review Source: Capterra

Centralisation of all booking channel has never been this easy .

Pros
The quality/price is unbeatable. And the support team is very helping

Cons
The personnalisation options. And still impossible to mix Bokun with Google booking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rui S.

Using Bókun

Used daily for 6-12 months
Reviewed 2019-07-30
Review Source: Capterra

Overall, Bókun is a practical and secure platform.

Pros
Ease of deployment of dynamic priced products. Connection to other sales platforms.

Cons
Lower product visibility compared to the competition.

Response from Bokun


Hi Rui,
Thank you for your review and for your feedback. Do not hesitate to reach out to support@bokun.io if you have specific product enhancement suggestions.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Georg A.

Great for bookings, want to see it move to operations

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

It is OK I worry much with the new owners and what they will do with the pricing of bokun, expecting to move back to our own online booking system if prices rise and just use bokun to book other products with partners.

Pros
Easy to manage bookings, good feature set around it. Many sales and suppliers in the system, good sales canal.

Cons
Management of the products can be complicated and often not working correctly. Would like to see better management around staff, able to assign bookings on guide or driver guides. The calendar on our web can be slow some times.

Response from Bokun


Hi Georg, thank you for reviewing Bokun!

We're happy to hear that you found our system useful and easy to use. At Bokun, we strive to help our users grow their businesses, including selling your products through channels like your own website, global OTAs and the Marketplace. So, if you want to explore any of this, do let us know!

Our developers are actively working on Resource Management, so stay tuned for more information on this soon!

Last but not least, if you require any assistance on product management or anything in general, please don't hesitate to reach out. We're happy to help.

- Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bobby L.

Bokun is easy to use, and support is excellent

Used daily for 1-2 years
Reviewed 2019-12-19
Review Source: Capterra

Problems are usually minor, and can be resolved with just one quick email to a support staff and response is usually within hours.

Pros
Easy to use; features (full spectrum) that suits my business (private tours), compatible with my website (Wordpress)

Cons
Pricing catalog - conversion between USD and CAD features hard to get right.

Response from Bokun, A TripAdvisor Company


Hi Bobby,
Thank you for your feedback about the pricing catalog and conversion from one currency to another. We are always enhancing the Bokun product, and we appreciate your suggestion and feedback!

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bo T.

Great tour booking engine, with easy and simple UI

Used weekly for 6-12 months
Reviewed 2019-12-09
Review Source: Capterra

After we have used Bokun, we can handle our tour booking in one place and easy way.

Pros
Bokun is a complete features tour bookings and easy to use software. Bokun's widgets are powerfull and easy to stall on travel agency websites.

Cons
Bokun's widgets are very nice and hope the better price for small company.

Response from Bokun, A TripAdvisor Company


Hi Bo,
We're happy to hear you've found success using Bokun as your all-in-one software, including using the online booking engine widgets to make your website bookable!

Please do not hesitate to reach out to support@bokun.io or via the chat on our site if you have any questions or suggestions.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Antonio K.

Take your time

Used monthly for 1-2 years
Reviewed 2019-07-31
Review Source: Capterra

After several mistakes a proper setup was done. Later on, everything goes smoothly

Pros
The product provide lot of customizations, and lot of opportunities

Cons
To setup the products and pricing, but once setup Very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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My El hassan A.

The best System Ever

Used daily for 6-12 months
Reviewed 2020-04-24
Review Source: Capterra

Bookings are received whenever they are confirmed Permanent support

Pros
All bookings will be received in one point. Easy to use Fare price Great and fast support

Cons
Great support from the team whenever we need that help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sam S.

More integrations

Used weekly for less than 6 months
Reviewed 2018-10-02
Review Source: Capterra

Really fantastic support.

Pros
The price& integrations & support. If you could get more integrations, Musement, Airbnb experiences, that would be amazing.

Cons
There's often a great many steps to complete a task. This is mitigated by the support, but things like changing pricing require pricing lists, and so many things to be changed. The complexity may be useful one day, but starting out things are simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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taki h.

can be better

Used daily for less than 6 months
Reviewed 2018-09-29
Review Source: Capterra

Pros
Easy to make a reservation from lots of suppliers in one system.And clear to know the net price.

Cons
Payment way.It would be much better to have online option to fill in different credit card in each booking.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Ben M.

Bokun has just become another one of the bunch

Used weekly for 1-2 years
Reviewed 2020-09-30
Review Source: Capterra

It was a great software at the beginning. Not anymore

Pros
When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website. The worst is that they slowly because just another one of the bunch by suddenly increasing their transaction feed. Now they've just become a subscription service and they put you into their PRO plan knowing that few people check all their emails and this way they will charge you when their plans change in November. Now their pricing is no longer affordable and they no longer have any meaningful differentiation from the dozens of similar software out there.

Cons
Their sneaky practices, constantly changing their plans and charging you unexpectedly. One cannot trust that this software will not change their plans and policies several times in the span of a couple of years.

Response from Bokun, A TripAdvisor Company


Hi Ben, thank you for taking the time to leave this review. We're sorry to hear that our recent pricing change has overshadowed the product features that you used to love.

We continue to offer a free plan alongside our paid PRO plan to cater to different business needs. At the moment, we're giving our existing customers a month's free to test out all of the PRO features, and have online booking service fees waived for October. Hopefully, this gives you time to test which features work for your business, and you can have the flexibility to choose between the PRO and free plans after.

At the same time, we've reduced our online service fees by almost half from 2.9% to 1.5% under the new pricing.

Please do not hesitate to reach out to our Support team at support@bokun.io if you have any questions regarding your pricing plan.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Bjorn G.

The review

Used daily for 1-2 years
Reviewed 2018-10-16
Review Source: Capterra

We handle all our bookings and connection to resellers through Bókun. It is easy in set up the online help is good. It helps us control our availability well. Over all pleased though there

Pros
How easy it is to connect with other service providers and OTA's.

Cons
Not being able to price each departure separately and not being able to give out allotments to resellers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rae E.

Immense value for money

Used weekly for 6-12 months
Reviewed 2019-11-26
Review Source: Capterra

In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency. So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Pros
We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Cons
There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Response from Bokun


Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mr. Abraham G.

Bokun for Tour and Activity operatros

Used daily for 1-2 years
Reviewed 2019-12-09
Review Source: Capterra

we get good readership and visibility for our products. we will continue adding more day and multi-day excursions and off-road safaris on Bokun.

Pros
Bokun is great software for tour and activity operators. The day to day activities itinerary feature and online payment possibility for customers is amazing.

Cons
they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Response from Bokun, A TripAdvisor Company


Hi Abraham,
Thank you for your review and for your feedback on the ability to offer different pricing based on transportation options. We have some solutions we'd like to suggest that will allow you to offer different pricing based on if the type of transportation your customer is selecting -- please reach out to us via support@bokun.io or the chat in the product, and we will help you get it set up.

Best,
Bokun Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great features, with some annoying bugs

Used daily for 1-2 years
Reviewed 2020-05-07
Review Source: Capterra

Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Pros
The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Cons
There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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