Bókun Reviews

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager. Best, Bokun Support

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

Maintenance during business hours without any notification toward operators, resellers, and administrators. Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers. Less enthusiastic customer support, available only during banking hours,...

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Hello there, thanks for your review and we're happy to hear that you think our platform is a good tool to have all operators in one platform, however, we're sorry to hear that there're a couple of things you don't appreciate. We're always trying to improve the platform and value the feedback we receive from our customers and we're sorry that you feel that our support hasn't been as enthusiastic, however, we do provide 24 hr chat support if needed. We weren't able to identify you via the info provided but please feel free to share any additional improvement ideas with us. You can always reach out to us via support@bokun.io and we'd be happy to discuss any of the points you've mentioned with you. Many thanks, Michaela - Bokun Support

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Hi Jason, Thank you for your review and for your feedback. We are always updating and improving the Bokun product, and we appreciate your suggested product updates! Please do not hesitate to reach out if you have any other suggestions. Best, Bokun Support

Was with another software company since changing to Bokun my bookings have tripled

Calander for employees is not easily accessible. I would like to see weekly calendar that employees would see as a schedule

The ease of use is really the Pro side of the system.

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

Hi Angel, Thank you for your review. We appreciate your business and are here to help you if you have any questions or need assistance. Best, Bokun Support

It is easy to use and implement to the website.

Unfortunately, it is not translated into Russian.

The quality/price is unbeatable. And the support team is very helping

The personnalisation options. And still impossible to mix Bokun with Google booking.

Option for creating a web to advertise my company.

None seems to be list liked. I loved everything

Very good customer service. The live chat is efficient.

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

It has limited payment providers. I would love to have also Izettle as a payment provider.

Hi Robert, Thank you for your feedback! We've passed on your request for adding iZettle as an additional payment provider to the team. (Here is the latest list of payment service providers we work with: https://helpdesk.bokun.io/en/articles/2829618-payment-providers) Best, Bokun Support

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in. The software is therefore in my opinion too limited to the marketplace. I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Hi Verena, thank you for your kind words! Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide...

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The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

Being a Tripadvisor company makes the integration with Viator good

It does not have a Package Creation Feature at all Plenty of bugs and they don't even know when they will got them fixed Backend seems from 15 years ago The email options are a joke

Hello, Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform. I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention...

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The best part of bokun is the marketplace. It allow you to connect your business to thousands of businesses. And, as far as I know, bokun has the biggest businesses pool. Because of this, if your priority is b2b, I think that this a great option.

At the time I was using it, customer support was the worst part of it. I think it was a new team, so they didn't knew the features and they seemed like bots because when you exposed a problem, they just searched for related articles and suggest you to read them. Also, you just could talk to them via chat or email. And, since this is for business, I think that they should a phone support also. The checkout widget that they provide to our customers is also very weak, compared to other solutions. It has spelling erros, because they do automatic translation and because they don't create a suggesting safe UX. Even after exposing some spelling errors on the widget, because they use automatic translations, they weren't willing to fix that.

Hello Ricardo, Thank you for taking the time to share your feedback with us. On the one hand, we're glad to hear you enjoyed the Marketplace. That's right, this is a very powerful tool for both suppliers and sellers to create and expand your network and increase your revenue at the same time. On the other hand, we're very sorry to hear that our customer service did not meet your expectations. We strive...

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Easy to manage bookings, good feature set around it. Many sales and suppliers in the system, good sales canal.

Management of the products can be complicated and often not working correctly. Would like to see better management around staff, able to assign bookings on guide or driver guides. The calendar on our web can be slow some times.

Hi Georg, thank you for reviewing Bokun! We're happy to hear that you found our system useful and easy to use. At Bokun, we strive to help our users grow their businesses, including selling your products through channels like your own website, global OTAs and the Marketplace. So, if you want to explore any of this, do let us know! Our developers are actively working on Resource Management, so stay tuned for more information on this soon! Last but not least, if you require any assistance on product management or anything in general, please don't hesitate to reach out. We're happy to help. - Bokun Support

Customer service Pricing Constant development

Just need to add separate entry process for different segments

Thank you for your review and for your feedback. We are happy to hear that you have had success using the Bokun B2B Marketplace and connections to additional distribution channels. Please do not hesitate to reach out if you have any additional questions for suggestions. Best, Bokun Support

Bokun is the ultimate software for travel operators and travel platforms alike. It provides 5-star service, a full on-boarding process with one of their experts. Plus, they are fully integrated with big travel platforms such as TripAdvisor and Expedia, so you get all bookings in one place and you don't need to check multiple platforms daily, which is a big time saver. Moreover, Bokun provides beautiful and customizable widgets for your products to put on your website, which increases conversion rates.

It is pretty complex to use, but that's both a strength and a weakness. They do offer professional on-boarding and a great resource library, which makes it relatively easy to learn for anyone with

Hi Paula, Thank you for your review and your kind words. At Bokun, we strive to keep improving our product and our level of service to meet our customers' needs. Please do not hesitate to reach out to support@bokun.io if you have any ideas for how we can improve the product, particularly in regards to the ease of use. Best, Bokun Support Team

None at all. We've racked out brains and can't think of one positive thing to say about Bokun.

Customer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support. Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software. They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.

Thank you for your review. We understand your frustration and know how crucial it is to your business to receive customer support in a timely fashion. We are continually working to improve our customer service response times and the training of our support teams. We appreciate your feedback regarding our API updates and hear you loud and clear; we are currently working to enhance how we communicate product updates to our customers. A manger from our support team will be reaching out to you directly so we can make it right.

It is mostly user friendly. One can set up multiple types of tours with the new setup very easily and post on one's own website either a booking page or a widget. Also the marketplace. Very accessible to sell and buy products from all that use bókun. We were really happy when the cost model changed into pay per sold item instead of fixed cost. That makes it easier for new buyers to join bókun and shop online.

That transportation products were left out of the development

It was free and only charged per transaction. Initially that charge was supposed to be 1%. However, it took quite some time to iron out the bugs and get it working so we have never managed to get a single booking through it.

After 12 months of floods, bushfires and COVID, Bokun decided that everyone wanted to pay them $49 per month ($588 per year) even when there were no revenue streams to be had due to Australian borders being closed. We have spent the last 12 months setting up for new products so that we would be able to book them when borders start to open. However, we are now back to square one.

Hi Bruce, thank you for your review. We appreciate that you took the time to set up your products and were pleased with our product functionality. Regarding the pricing change, we now provide a paid plan at $49 per month with a reduced service fee from 2.9% to 1.5% only for bookings that come through the booking engine and/or booking website. There is no additional charge for OTA, offline and marketplace...

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The options to define product. The website creator (which is a Duda solution). The powerful of managing products.

Lack of flexibility for complex products (bundles)

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and online payment possibility for customers is amazing.

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Hi Abraham, Thank you for your review and for your feedback on the ability to offer different pricing based on transportation options. We have some solutions we'd like to suggest that will allow you to offer different pricing based on if the type of transportation your customer is selecting -- please reach out to us via support@bokun.io or the chat in the product, and we will help you get it set up. Best, Bokun Support

You can manage your booking from diferente companies in just one place.

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

Hi Antonio, Thank you for your review. We are glad to hear that you have been able to find and connect with other tour operators in the Bokun Marketplace! We understand your concern about the delay in changes that you've made in Bokun reflecting on other distribution sites; we've taken this feedback to our team and will keep you updated as we make improvements. Best, Bokun Support

We developed an in-house plugin to connect our tours to different OTAs through bokun. Tech team has been very helping.

Documentation could have been a bit more advanced