getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ClientZen Logo

Customer Feedback Software, AI, Sentiment Analysis, VOC.

Table of Contents

ClientZen - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

ClientZen overview

What is ClientZen?

ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.

1. Automated feedback analysis - ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).

2. Accurate insights - ClientZen gives you the contact reasons, recurring issues, main questions, and top feature requests.

3. Instant answers with Mantra AI - Mantra AI gives quick, meaningful answers on specific customer experience topics.

4. Real time monitoring - ClientZen shows feedback trends, detects anomalies (feedback spikes), and sends personalized notifications.

Key benefits of using ClientZen

1. Handle Growing Support Volumes Efficiently: Reduce manual workload by 15-20%, allowing teams to manage increased ticket volume without compromising quality.

2. Free Up Time for Customer Service Agents: Automation enables teams to focus on feature requests, resulting in a 30% increase in positive feedback within six months.

3. Spot Negative Sentiment Early: Quickly identify and address issues through sentiment analysis, preventing problems from escalating.

4. Reduce Churn and Boost Customer Satisfaction: Experience a 15% drop in negative sentiment and a 9% decrease in support tickets, leading to happier, more loyal customers.

Starting price


Alternatives

with better value for money

ClientZen’s user interface

Ease of use rating:

ClientZen reviews

Overall rating

5.0

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

ClientZen's key features

Most critical features, based on insights from ClientZen users:

Feedback management
Natural language search
Customer experience management
Alerts/Notifications
Data visualization
Trend analysis

All ClientZen features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI copilot
Churn management
Communication management
CRM
Customer communication
Customer database
Customer history
Customer portal
Customer segmentation
Customizable fields
Customizable reports
Customizable templates
Engagement tracking
Event triggered actions
Knowledge base management
Live chat
Mobile survey
Monitoring
Multi-Channel communication
Multi-Channel distribution
Multi-Language
NPS of customers
NPS of employees
NPS survey structure
Performance metrics
Ratings/Reviews
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Reporting & statistics
Reporting/Analytics
Search/Filter
Segmentation
Sentiment analysis
Social media integration
SSL security
Support ticket management
Survey/Poll management
Surveys & feedback
Tagging
Text analysis
Third-Party integrations
Visual analytics
Website integration

ClientZen alternatives

ClientZen logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Freshdesk logo
visit website

Starting from

19

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Alchemer logo
visit website

Starting from

55

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Desk logo
visit website

Starting from

20

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

ClientZen integrations (8)

ClientZen support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat

Training options

Live Online
Documentation
Videos

ClientZen FAQs

Q. Who are the typical users of ClientZen?

ClientZen has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does ClientZen support?

ClientZen supports the following languages:
English, Dutch, French, German


Q. Does ClientZen offer an API?

No, ClientZen does not have an API available.


Q. What other apps does ClientZen integrate with?

ClientZen integrates with the following applications:
Drift, Freshdesk, Slack, Gorgias, Trustpilot, HubSpot CRM, Intercom, Zendesk Suite


Q. What level of support does ClientZen offer?

ClientZen offers the following support options:
Email/Help Desk, Chat

Related categories