Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day
Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there.
Likelihood to recommend: 9/10
The user experience is great. The customization options available helps to match it with the website theme. Also, features like Zapier integration are very useful. Also, if you don't have Zapier integration as a part of your free plan, you can easily download the responses as a csv file. Logical jumps are innovative as you can easily branch out your conversation based on your users reply. Also, the ease of usability makes it one of the best chatbot.
Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not.
Likelihood to recommend: 10/10
Captured leads effectively.
We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.
It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.
Likelihood to recommend: 8/10
Easy to use and see results from websites instantly. We added it to our website and in our web apps and people started responding right away!
Wish it was a bit more flexible and responsive to answers and questions. Ex: if a customer chooses Yes show XYZ vs if they say no skip or show ABC
Thanks for your feedback. We actually have a feature that allows conditional branching.
It's called Logical Jump. Kindly see here
comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it
It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation
Pricing is bit high Could not predict how secure it is...(Hope you will reply for this) Needs to add more intergration platform such vtiger etc...
Thanks for your review. Our chatbot solution is completely secure. The data is securely stored in Microsoft Azure Cloud.
You can integrate to Vtiger using Zapier. More details here - https://help.collect.chat/article/show/57696-zapier
If you need further assistance, please write to firstname.lastname@example.org.
Likelihood to recommend: 8/10
Agency: Custom pricing