Collect.chat Pricing, Features, Reviews & Comparison of Alternatives

Collect.chat

Interactive chatbot for collecting data & feedback

4.58/5 (40 reviews)

Collect.chat overview

Collect.chat is an interactive chatbot platform which enables users to build chatbots using simple drag and drop sentence templates. Using their chatbot, businesses can collect data, feedback, leads, bookings, and more.

Collect.chat supports multiple languages and allows users to target the chatbot to open at the right time and place. Users can track chatbot conversations, then integrate the data to any marketing tool. Collect.chat also includes built-in visualization tools which give users valuable insight into customer responses.
collect.chat

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Collect.chat screenshot: Create chatbotChatbot For Website | Collect.chat Live demoCollect.chat screenshot: Use simple drag and drop tool to add relavant questions and customizeCollect.chat screenshot: Copy-paste code snippet to install collect.chat to websiteCollect.chat screenshot: Add or delete questionsCollect.chat screenshot: Visualize ratings Collect.chat screenshot: Visualize the data collected from collect.chat to solve pain points and make business decisionsChatbots from Collect.chat - Overview

Collect.chat reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.7
  4.4
Indradeep Khan

Very useful App - ( with a couple of key drawbacks)

Used daily for free trial
Reviewed 2019-01-03
Review Source: Capterra

Pros
Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day

Cons
Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Akshi Tyagi

The user experience is great.

Used daily for less than 6 months
Reviewed 2018-01-23
Review Source: Capterra

Pros
The user experience is great. The customization options available helps to match it with the website theme. Also, features like Zapier integration are very useful. Also, if you don't have Zapier integration as a part of your free plan, you can easily download the responses as a csv file. Logical jumps are innovative as you can easily branch out your conversation based on your users reply. Also, the ease of usability makes it one of the best chatbot.

Cons
Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Alvin Landicho

Works well and does the job.

Used daily for 1-2 years
Reviewed 2018-01-23
Review Source: Capterra

Captured leads effectively.

Pros
We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.

Cons
It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Joe O'Connell

Easy to use and implement

Used daily for 6-12 months
Reviewed 2018-01-23
Review Source: Capterra

Pros
Easy to use and see results from websites instantly. We added it to our website and in our web apps and people started responding right away!

Cons
Wish it was a bit more flexible and responsive to answers and questions. Ex: if a customer chooses Yes show XYZ vs if they say no skip or show ABC

Response from Collect.chat


Hi Joe,

Thanks for your feedback. We actually have a feature that allows conditional branching.

It's called Logical Jump. Kindly see here
https://docs.collect.chat/#/logical_jump

Regards,
Collect.chat Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Abhishek K R

Richer in User experience Best for Lead Generation

Used weekly for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it

Pros
It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation

Cons
Pricing is bit high Could not predict how secure it is...(Hope you will reply for this) Needs to add more intergration platform such vtiger etc...

Response from Collect.chat


Hi Abhishek,

Thanks for your review. Our chatbot solution is completely secure. The data is securely stored in Microsoft Azure Cloud.

You can integrate to Vtiger using Zapier. More details here - https://help.collect.chat/article/show/57696-zapier

If you need further assistance, please write to care@collect.chat.

Regards,
Team Collect.chat

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Collect.chat pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free
Lite: $10/month
Standard: $29/month
Plus: $69/month
Agency: Custom pricing

Collect.chat features

Activity Dashboard
Automatic Notifications
Third Party Integration

API (357 other apps)
Activity Tracking (158 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)

Additional information for Collect.chat

Key features of Collect.chat

  • Analytics
  • Chatbot
  • Data collection
  • Logical branching
  • Data visualization
  • Email notifications
  • Lead collection
  • Lead generation
  • Question templates
  • Zapier integration
  • Campaign tracking
  • Dashboard
  • Sales meeting scheduling
  • Feedback collection
  • Drag & drop interface
  • Ratings
  • Data storage management
  • Widgets
  • Collaboration tools
View All Features

Benefits

Build a chatbot without any coding knowledge.
Utilize Zapier integration to connect with hundreds of other apps.
Access a dozen question templates.
Visualize data collected from Collect.chat.
Receive automatic notifications via email.