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Customerly

AI-first customer service: Automate, engage, and retain cust

Table of Contents

Is this product right for your business?

Find out with a

Customerly - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Customerly overview

What is Customerly?

Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.

Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.

Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.

Key benefits of using Customerly

Advanced AI Automation: Automates entire conversations by switching between AI Assistant and Mission Mode.

Customizable Workflows: Easily tailor workflows to match your unique support needs and business rules.

Intent Recognition: Understands customer intent to resolve issues faster and escalate intelligently.

Customer Success Tools: NPS & CSAT surveys to gather feedback and improve customer satisfaction.

Email Marketing Automation: Engage and retain customers with personalized email campaigns.

Scalable Solution: Built for SaaS companies to handle high-volume customer interactions efficiently.

Seamless Human Integration: Automatically escalates complex cases to human agents when needed.

Starting price

29flat rate /
per month

Alternatives

with better value for money

Customerly’s user interface

Ease of use rating:

4.5

(70)

Customerly pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(21)

5(47)

What do users say about Customerly?

Users say Customerly makes managing customer support and communications efficient, with its user-friendly interface and helpful ticket history search. They find it improves customer engagement and appreciate the responsive support team, though some mention occasional slow response times and minor software bugs. They like that it offers useful features for small businesses and startups at a fair price.

Reviewers appreciate the live chat functionality, noting its seamless integration, customisation options, and ease of use. They report that it enhances real-time interactions, but some wish for more advanced chatbot features and mention minor issues with the chat widget size and dashboard speed.

Select to learn more

Who uses Customerly?

Based on 70 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Marketing and Advertising

Internet

Others

Use cases

Live Chat

Customer Engagement

Email Marketing

Customer Service

Chatbot

Customerly's key features

Most critical features, based on insights from Customerly users:

Mobile access

4.5

(6)

Email campaign management

4.5

(6)

Contact management

4.9

(7)

Real-time consumer-facing chat

4.5

(6)

File sharing

3.7

(3)

Transcripts/Chat history

4.3

(4)

All Customerly features

Features rating:

4.3

(70)

Knowledge management

4.5

(2)

Lead capture

5.0

(1)

Data analysis tools

5.0

(2)

Real-Time notifications

4.7

(3)

CRM

5.0

(2)

Reporting/Analytics

4.8

(4)

Contact database

4.5

(2)

Survey builder

2.0

(1)

Chat/Messaging

4.3

(3)

Surveys & feedback

5.0

(1)

Third-Party integrations

4.7

(3)

Mobile optimization

5.0

(2)

Tagging

(0)

Process/Workflow automation

(0)

Proactive chat

3.0

(1)

Personalization

(0)

Widgets

(0)

Offline form

(0)

NPS of customers

(0)

Multi-Language

(0)

Multi-Channel marketing

(0)

Multi-Channel communication

(0)

Multi-Campaign

(0)

Mobile survey

5.0

(1)

Mobile interface

(0)

Marketing automation

(0)

Live chat

4.5

(2)

List management

5.0

(2)

Lead qualification

(0)

Lead nurturing

(0)

Lead management

(0)

Lead generation

(0)

Workflow management

(0)

Language detection

(0)

WYSIWYG editor

(0)

Template management

(0)

Survey/Poll management

(0)

Text editing

5.0

(1)

Support ticket management

(0)

Social media integration

(0)

Skip logic

(0)

SEO management

(0)

Self service portal

(0)

Segmentation

(0)

Search/Filter

(0)

Transfers/Routing

(0)

Screen sharing

(0)

Rich text editor

(0)

Trend analysis

(0)

Website integration

(0)

Reporting & statistics

(0)

Real-Time reporting

(0)

Website visitor tracking

5.0

(1)

Real-Time data

(0)

Real-Time analytics

(0)

Ratings/Reviews

(0)

Question library

(0)

Query suggestions

(0)

Customer history

(0)

Customer experience management

(0)

Customer database

5.0

(1)

Conversion tracking

(0)

Content library

(0)

Content creation

(0)

Conditional logic

(0)

Communication management

5.0

(1)

Commenting/Notes

(0)

Collaboration tools

(0)

Code-free development

(0)

Click tracking

(0)

Churn management

(0)

Chatbot

(0)

Canned responses

(0)

Campaign Segmentation

(0)

Campaign scheduling

(0)

Campaign management

(0)

Campaign analytics

(0)

Autoresponders

(0)

Automated routing

(0)

Automated responses

(0)

API

(0)

Alerts/Notifications

5.0

(1)

Activity tracking

5.0

(1)

Activity dashboard

(0)

Access controls/permissions

(0)

Knowledge base management

(0)

Interaction tracking

(0)

Intent recognition

(0)

Inbox management

(0)

Image library

(0)

Geotargeting

(0)

Gamification

(0)

For sales/marketing

5.0

(1)

Feedback management

(0)

Event triggered actions

(0)

Engagement tracking

5.0

(1)

Email tracking

(0)

Email marketing

(0)

Email management

(0)

Drag & drop editor

(0)

Drag & drop

2.0

(1)

Document storage

5.0

(1)

Data visualization

(0)

Data import/export

2.0

(1)

Dashboard

(0)

Customizable templates

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

4.0

(2)

Customer surveys

(0)

Customer support

(0)

Customer segmentation

(0)

Customerly alternatives

Customerly

4.5

(70)

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.3

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Birdeye

4.7

(701)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Lucky Orange

4.7

(257)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Customerly pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

0.00

Features included:

30 Days History
Conversation Inbox
Help Center
Included 2 Teammates
Live Chat
Mobile App
Unlimited Contacts

Startup

Per month

Features included:

180 Days History
2000 Free Contacts
Block Users
Calendly Integration
Chat With Us
CRM
Email Marketing
Email Ticketing Forward
Facebook Messenger
Help Center Custom Domain
In-Chat Help Center
Included 5 Teammates
Live Chat Custom Icons
Marketing Automation
Out of Office
Pre-Chat Surveys
Private Notes
Typing Previews
Zapier Integration

Pro

Per month

Features included:

5000 Free Contacts
Autoreply
Canned Responses
Everything in Startup
In-Chat Surveys
Included 10 Teammates
Live Translate
NPS Surveys
Plus Video Call & Screen Share
Remove Branding
Smart Assignment Rules
Unlimited Days History

Enterprise

159

Per month

Features included:

10+ Teammates
Everything in Pro
Hand-by-Hand Setup
Plus Team Reports
Quicker Customer Support
Tailored Contacts
Unlimited Days History

User opinions about Customerly price and value

Value for money rating:

4.4

(70)

To see what individual users think of Customerly's price and value, check out the review snippets below.

“The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.”

Sergios C.

CTO and Co-Founder

“Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.”

Nico B.

Manager

Customerly integrations (5)

Integrations rated by users

We looked at 70 user reviews to identify which products are mentioned as Customerly integrations and how users feel about them.

Zapier

Integration rating: 5.0 (1)

“Great integration with the tag especially as we use it on workflow to send separate messages.”

Sergios C.

CTO and Co-Founder

Other top integrations

Customerly customer support

What do users say about Customerly customer support?

Customer support rating:

4.4

We analyzed 21 verified user reviews to identify positive and negative aspects of Customerly customer support.

Widely noted by reviewers, Customerly's support team is responsive, friendly, and eager to address user needs promptly.

A significant portion of users highlight how easy it is to access customer histories and manage support tickets efficiently.

Support options

Email/help desk

Knowledge base

Faqs/forum

24/7 (live rep)

Training options

Live online

Videos

Documentation

In person

Webinars

To see what individual users say about Customerly's customer support, check out the review snippets below.

“I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome.”

Michele P.

Coaching, Facilitacion & Human Experience Explorer

“Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.”

Sergios C.

CTO and Co-Founder

“Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.”