Customerly Reviews - Page 2

I like Customerly because it helped me to develop my business on my ecommerce site making my visitors interact more with my customer service.

What I like least is that it is not yet integrated with Facebook Messanger.

It is a good support system. I want somebody to develop answer templates for customer for quick replies

No answering templates in the app as this enables quick reply

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome.

- Works great with Wordpress websites - Easy to set up and use - Great value compared to other messaging platforms - Helpful for generating instant leads from our site - Ability to reply instantly from mobile app is brilliant!

Customerly is an up and coming challenger to more established conversational lead generators such as Intercom, so at times it feels a little less polished in places. But it's fantastic value for what it offers, in our experience it gets the fundamentals right and worksc consistently, and there are constant improvements and new features that often give it an edge over the competition.

It has improved interactions with customers.

If the customer logs out he restart a new conversation

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

Need to improve on their support response times

Hi Bernie, thank you so much for your review. You are right, we need to improve our response times. We are expanding our team in 2/3 weeks time we will have another dedicated person on the customer support team to reply quickly to inquiries :)

It's so easy to use it. Great features.

Sometimes, I don't know if people in chat (when past some minutes) receive my messages by mails too

Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat.

Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -_-

One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions.

Extra team users get expensive when you grow

I love that i can manage my all clients with a simple and useful platform, the constant support in the live chat is amazing!

Anything. The only thing that i can say is that everyone should have Customerly.

- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way

nothing, It's perfect for my job. I do not know what to add

This helped to integrate support system in our app. So that we can solve user issues.

Few features are missing like chat bots using AI, automated bots. Notifications in android.

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

Pricing could be done better , it will attract more users in my opinion. I would like to see statistics on WordPress plugin, and more customized things with the plugin.

What I love about Customerly is that it has 3 different modules: live chat, newsletter/email automation and survey pop-up. I only use the two first and so far it's been great. The live chat widget looks sleek and works just fine and I'm already creating some email sequences to automate newsletters and funnels for people who subscribe through my website.

The only thing I don't like is that people don't submit their details directly to Customerly, so I have to import emails every now and then, but it's not a big deal.

Very versatile and comfortable product. Simple and functional additions. I recommend to all those who want to give a plus to their site or product.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

I only used the live chat, I appreciated the ease in creating teams and assigning conversations

The difficulty of managing the working hours of the widget

User-friendly, easy to navigate and manage.

No comment at the moment. Pretty pleased with the product.

Easy to implement on the web site and easy to use and share with collegues

None Maybe the chat button in some smaller screens is too invasive

Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers

The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates.

I got the app sumo deal. I liked the chat it's so easy. I mean in 10 minutes you can have it on your site. I didn't use the email portion.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

Some things can be improved like for non tech people it should show some video demonstration of integrating customerly sdk.

The ergonomic it the service. I was able to integrate it wait so much ease.

Not sure I have any least features about this product.

Nice for live chat, surveys, and automated email funneling

Could incorporate some chatbot functionality or more automated messaging features.