App comparison
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Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Last updated: February 2026
Freshdesk Alternatives & Competitors (2026)
Top 6 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.2
Value for money
Starting price
0.1
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.1
Value for money
Starting price
0.1
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.4
Value for money
Starting price
0.1
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
0.1
Value for money
Starting price
Functionality
Business Process Automation
5/5
User Management
5/5
Meeting Management
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
0.1
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
HubSpot CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM and lead management solution
0.1
Value for money
Starting price
0.1
Functionality
For Mac Devices
5/5
Relationship Tracking
5/5
For Financial Institutions
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Value for money
Starting price
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
monday.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management software
0.1
Value for money
Starting price
0.2
Functionality
Inventory Tracking
5/5
User Management
5/5
Purchasing & Receiving
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
0.3
Value for money
Starting price
0.3
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
ManageEngine Endpoint Central
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop, mobile device & patch management software
0.1
Value for money
Starting price
0.3
Functionality
Portable License
5/5
Whitelisting/Blacklisting
5/5
SSL Security
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
0.1
Value for money
Starting price
0.2
Functionality
Real-Time Chat
5/5
Visual Analytics
5/5
Contact Management
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
LeadSquared
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Marketing automation and sales execution platform
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Lead Distribution
5/5
Real-Time Data
5/5
Drip Campaigns
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
0.2
Value for money
Starting price
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Autotask PSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Business Management Software Platform
0.4
Value for money
No pricing info
Starting price
Functionality
Timesheet Management
5/5
Single Sign On
5/5
Reporting & Statistics
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Slack
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A single place for team communication and workflows
0.2
Value for money
Starting price
0.3
Functionality
Team Collaboration
5/5
Recording
5/5
Scheduling
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Zoho CRM Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified Customer Experience platform
Value for money
Starting price
Functionality
Chat/Messaging
5/5
Text Analysis
5/5
Sentiment Analysis
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Jobber
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Tool that manages quotes, schedules, invoices and tasks
Value for money
Starting price
Functionality
Takeoff
5/5
QuickBooks Integration
5/5
Geolocation
5/5
Top Features
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
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