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Gorgias
5
98
4
27
3
7
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
Table of Contents
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Gorgias - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Gorgias overview
Based on 134 verified user reviews
What is Gorgias?
By industry, Gorgias reviewers are most commonly professionals in retail (25%). The most frequent use case for Gorgias cited by reviewers is customer service (86% of reviewers).
What are the most popular integrations for Gorgias?
The Gorgias integration most frequently cited by reviewers is Shopify, an eCommerce product rated 4.9 out of 5 for its integration with Gorgias.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Communication
Integrations
User Interface
Customization and Automation
Chat Functionality
Gorgias’s user interface
Gorgias review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Gorgias?
Reviewers indicate Gorgias streamlines customer support by centralizing communication channels, automating repetitive tasks, and integrating well with platforms like Shopify. They find ticket management efficient, appreciate responsive customer service, and say onboarding is straightforward. They value features that help teams collaborate, distribute workloads, and monitor performance, and note regular product updates and helpful webinars. Some mention pricing is logical but can be high, and the platform is easy to use for most team members.
They report the user interface is generally intuitive but can feel cluttered or outdated, and some integrations or chat features need improvement. They mention occasional bugs, update disruptions, and wish for more advanced reporting and customization options.
Select to learn more
Who uses Gorgias?
Based on 134 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Gorgias's key features
Most critical features, based on insights from Gorgias users:
All Gorgias features
Features rating:
Gorgias alternatives
Gorgias
Starting from
10
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
HelpDesk
Starting from
29
/user
Per month
Gorgias pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Services
- Custom Billable Tickets
- Custom Plan Price
- Custom Overage Ticket Cost
- 500 User Seats
User opinions about Gorgias price and value
Value for money rating:
To see what individual users think of Gorgias's price and value, check out the review snippets below.
Darren Y.
Sr Manager, Digital Marketing
Frank A.
Head of Digital
Gorgias integrations (59)
Integrations rated by users
We looked at 134 user reviews to identify which products are mentioned as Gorgias integrations and how users feel about them.
Integration rating: 4.9 (16)
“Shopify integration is critical for our current store because fulfillment needs to be fast, accurate, and reliable. My experience with ShipStation by that point was already frustrating, and I ultimately moved away from it instead of trusting it as ou”
Jonathan S.
Founder
Integration rating: 4.8 (4)
Integration rating: 4.8 (4)
Integration rating: 3.3 (4)
“It helps connect our fundraising and ads directly to campaigns and track results.”
Deanne B.
Social Impact And Fundraising Manager
Integration rating: 4.5 (3)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Integration rating: 4.5 (3)
“It lets us link fundraising directly from social content where our supporters already are.”
Deanne B.
Social Impact And Fundraising Manager
Gorgias support options
Typical customers
Platforms supported
Support options
Training options
Gorgias FAQs
Gorgias has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What is Gorgias used for?
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Q. Does Gorgias support mobile devices?
Gorgias supports the following devices:
Android, iPhone
Q. What level of support does Gorgias offer?
Gorgias offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
