Hello Club Pricing Plan & Cost Guide

Hello Club

Modern all-in-one club & membership management software

4.82/5 (22 reviews)

Hello Club Pricing

Starting from: $29.00/month

Pricing model: Free, Subscription

Free Trial: Available

Free plan: FREE for up to 50 members
Entry plan: $29/month, up to 100 members
Standard plan: $59/month, up to 350 members
Premium plan: $89/month, up to 1000 members
Custom plan: starts at $179/month, unlimited members

Free trial available for all plans. Two months free if paying annually.
The above pricing is in US$ and may differ in your local currency.

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Hello Club Pricing Reviews

Pros
  • Keeps the insurance company happy too. The help options are very clear, although we have written several instructions that are very specific to our processes.Karen M.Read the full review
  • The hardware looks great and operates really well, the installation has allowed us to promote our facilities, offering the community easy access, and working towards the growth of our sport.AJ G.Read the full review
  • It is great to have all our members information at hand in 1 system. We have only received positive feedback from all our members thus far.Laurika S.Read the full review
Cons
  • Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions. Lack of membership attendance tracking.Verified ReviewerRead the full review
  • The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything.Phillip L.Read the full review
  • Banks are still advising their customers no to use POLi.Ewen G.Read the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about Hello Club's pricing:

Anonymous

Great Product just falls short on 2 important features

Used weekly for free trial
Reviewed 2019-03-20
Review Source: Capterra

I have had an excellent experience with the software, best on the market for the purpose and fantastic customer service with interest in extending their products capabilities. However, due to the two cons mentioned my club is not able to use it as much as we would like.

Pros
1. that I could set it up and use it for free 2. the various membership tracking options 3. the invoicing summaries of member fees owing 4. amazing customer service 5. dynamic web app enabling for mobile device

Cons
1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions 2. Lack of membership attendance tracking

Response from Hello Club


Hi there, thank you for your review! We're happy to hear you had a good experience with your trial.

We're currently working on our event sign up functionality which will include attendance tracking, so hopefully that will be of use to you.

If you'd like to have a chat about low cost payment options do get in touch and we'll see if there's anything we can do to help.

We would love to help your club use our product to its fullest potential and are always looking for ways to improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anihaera (Cherie) A.

Otaki Waka Hoe Charitable Trust

Used daily for 6-12 months
Reviewed 2018-09-21
Review Source: Capterra

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

Pros
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bevan M.

Easy to Implement & Easy to Teach

Used weekly for less than 6 months
Reviewed 2020-02-20
Review Source: Capterra

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Response from Hello Club


Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ewen G.

Helloclub

Used daily for less than 6 months
Reviewed 2019-03-19
Review Source: Capterra

The system means less input from other staff so less cost. It also means I have a better idea of what is happening and who is using the centre.

Pros
It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Cons
The payment system. Banks are still advising their customers no to use POLi. It would be good to have a page showing who has booked a month in advance like the old system.

Response from Hello Club


Hi Ewen, thank you for your review! We are g lad to hear you find the system user friendly and that it's saving you on time and costs.

As for the bookings, did you know we have a booking overview page which allows you to filter and see all upcoming bookings in a list? Let us know if you can't find it and we'll point you in the right direction.

Agreed that not everyone likes or recommends POLi, but unfortunately there is no other alternative payment system in New Zealand for account-to-account payments which has been developed by banks themselves.

We do have Stripe integration for credit/debit card payments, but unfortunately those payment processing fees are higher as you are no doubt aware.

Rest assured though that as soon as banks come up with an alternative solution we'll provide the integration as soon as possible!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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