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Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.7
/5
26
Starting from
29
Per month
Per Feature
Value for money contenders
Functionality
4.6
/5
26
Total features
54
7 categories
Functionality contenders
Overall Rating
4.8
/5
26
Positive reviews
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Andre T.
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Karen M.
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AJ G.
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Anonymous Reviewer
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Phillip L.
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Ewen G.
Overall rating contenders
Anihaera (Cherie) A.
Verified reviewer
Sports, 51-200 employees
Used daily for 6-12 months
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Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.
Adrian B.
Sports, 11-50 employees
Used daily for 2+ years
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Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey
As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.
Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.
Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!
Karen M.
Nonprofit Organization Management, 1-10 employees
Used daily for 1-2 years
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Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful
Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays. The system is integrated with our Accounting package Xero We also use the...
Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.
Bevan M.
Performing Arts, 1-10 employees
Used weekly for less than 6 months
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As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.
Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.
Mike N.
Recreational Facilities and Services, 201-500 employees
Used daily for less than 6 months
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Pretty-much covered this in Pros above. We have integrated MailChimp, POLi, and Stripe with HelloClub. If we ran Xero we'd probably have that integrated too. We do a lot of communication with various groupings of members .. HelloClub will handle that. Our treasurer is a recently-retired professional accountant. The time he's spending on the job now that we have HelloClub would be about 10% of what he used to do.
The freedom it has allowed our members and our treasurer. It has always been the form at bridge clubs to put cash on the table to pay for each game you play. This can be from $3 to $10 depending on the club. Everybody has to scratch around for change before coming to bridge .Some clubs have voucher systems .. but you still have to FIND the blimmin' things. Collecting, counting, banking, and accounting for the cash can occupy someone for 3-4 hours a week. All that has now gone by the board!
Nothing, really. It does what it's supposed to do. People find it very easy to use. In fact, they don't even have to use it at all .. it just ticks away in the background. They just need to ensure there are funds in their account .. which they can do very easily from within HelloClub or in the ways they have always bought credit from the club. Very similar to NZ Toll Roads.
Q. What type of pricing plans does Hello Club offer?
Hello Club has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Hello Club?
Hello Club has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Hello Club support?
Hello Club supports the following languages:
English
Q. Does Hello Club offer an API?
Yes, Hello Club has an API available for use.
Q. What other apps does Hello Club integrate with?
Hello Club integrates with the following applications:
Campaign Monitor, Gmail, Stripe, Google Calendar, Mailchimp, Xero, Intercom
Q. What level of support does Hello Club offer?
Hello Club offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base