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Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.
Typical customers
Platforms supported
Support options
Training options
Starting from
36
Per month
Flat Rate
Starting from
25
/user
Per month
Value for money
4.7
/5
46
Starting from
36
Per month
Flat Rate
Value for money contenders
Functionality
4.4
/5
46
Total features
78
9 categories
Functionality contenders
Overall Rating
4.7
/5
46
Positive reviews
100
%
32
14
0
0
0
Overall rating contenders
Anihaera (Cherie) A.
Sports, 51-200 employees
Used daily for 6-12 months
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Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.
Adrian B.
Sports, 11-50 employees
Used daily for 2+ years
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Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey
As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.
Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.
Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!
Harry W.
Events Services, 1-10 employees
Used weekly for 2+ years
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Awesome except events need to be developed a lot more.
Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.
Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.
Tiana H.
Sports, 1-10 employees
Used monthly for 1-2 years
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It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.
My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.
We really required some kind of league management, but this will be rectified in your merger.
Bevan M.
Performing Arts, 1-10 employees
Used weekly for less than 6 months
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As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.
Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.