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Hello Club Logo

Hello Club

4.7
(46)

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Modern all-in-one club & membership management software

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(9)

Hello Club Pricing, Features, Reviews and Alternatives

Hello Club FAQs

Q. What type of pricing plans does Hello Club offer?

Hello Club has the following pricing plans:
Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Hello Club?

Hello Club has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Hello Club support?

Hello Club supports the following languages:
English

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Q. Does Hello Club offer an API?

Yes, Hello Club has an API available for use.

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Q. What other apps does Hello Club integrate with?

Hello Club integrates with the following applications:
Campaign Monitor, Gmail, Stripe, Google Calendar, Mailchimp, Xero

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Q. What level of support does Hello Club offer?

Hello Club offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base

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Hello Club product overview

Price starts from

36

Per month

Flat Rate

What is Hello Club?

Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.

Key benefits of using Hello Club

An automated membership renewal process allows members to renew their own subscriptions and pay for other transactions through our online payment gateways.

Our new visitor log module has been specifically designed to help you track all visitors at your facility and aid with any contact tracing efforts that may be required.

Reminders are sent out to members automatically for outstanding payments and upcoming subscription renewals, removing the need for manual follow-ups.

Weekly finance and membership reports are emailed automatically so you can stay on top of your finances as well as new or expiring memberships.

Configure restrictions for the online booking system to control court bookings based on roles, memberships, or peak hours, with a waiting list and opt-in email reminders to help with crowded courts.

Access control system integration allows full control of doors and court lights, real time monitoring of access and usage, and remote door or lights control for events.

All system actions are automatically recorded in the audit log, which encourages transparency and accountability, as any issues can be traced back to the responsible user.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online

Not sure about Hello Club? Compare it with a popular alternative

Starting from

36

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

25

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Hello Club pricing information

Value for money

4.7

/5

46

Starting from

36

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hello Club features

Functionality

4.4

/5

46

Total features

78

9 categories

Most valued features by users

Reporting & Statistics
Third Party Integrations
Alerts/Notifications
API
Data Import/Export
Mobile Access
Customizable Branding
Email Marketing

Functionality contenders

Hello Club users reviews

Overall Rating

4.7

/5

46

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

32

14

0

0

0

Pros
It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.
My overall experience was awesome, the staff are the real reason this software was so amazing. I'd recommend this to any gym owner looking to get a system for their facility.
The product is constantly improved and support is really friendly and helpful (not that I have needed it recently).
Cons
Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions. Lack of membership attendance tracking.
Restriction features such as removing and adding players.
Inability to do incremental updates, plus the fact that the use of Stripe is mandatory for seamless integration (and Stripe hangs on to funds for longer than other gateways).

Overall rating contenders

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Anihaera (Cherie) A.

Sports, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Otaki Waka Hoe Charitable Trust

Reviewed 5 years ago

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

AB
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Adrian B.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hello Club Review

Reviewed 3 years ago

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Vendor response

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

HW
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Harry W.

Events Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Membership Software

Reviewed 3 months ago

Awesome except events need to be developed a lot more.

Pros

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Cons

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

TH
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Tiana H.

Sports, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value for money

Reviewed 3 months ago

It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.

Pros

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

Cons

We really required some kind of league management, but this will be rectified in your merger.

BM
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Bevan M.

Performing Arts, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Implement & Easy to Teach

Reviewed 3 years ago

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Vendor response

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

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