This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Hello Club Logo

Hello Club

Modern all-in-one club & membership management software

see alternatives

Hello Club Pricing, Features, Reviews and Alternatives

Hello Club product overview

Price starts from

29

Per month

Per Feature

What is Hello Club?

Hello Club is a cloud-based club and membership management solution which offers a range of features for tracking your members, including membership renewals, event/class management, bookings, finances and online payments, access control, visitor log/contact tracing, and reporting.

Key benefits of using Hello Club

An automated membership renewal process allows members to renew their own subscriptions and pay for other transactions through our online payment gateways.

Our new visitor log module has been specifically designed to help you track all visitors at your facility and aid with any contact tracing efforts that may be required.

Reminders are sent out to members automatically for outstanding payments and upcoming subscription renewals, removing the need for manual follow-ups.

Weekly finance and membership reports are emailed automatically so you can stay on top of your finances as well as new or expiring memberships.

Configure restrictions for the online booking system to control court bookings based on roles, memberships, or peak hours, with a waiting list and opt-in email reminders to help with crowded courts.

Access control system integration allows full control of doors and court lights, real time monitoring of access and usage, and remote door or lights control for events.

All system actions are automatically recorded in the audit log, which encourages transparency and accountability, as any issues can be traced back to the responsible user.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online

Hello Club pricing information

Value for money

4.7

/5

26

Starting from

29

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hello Club features

Functionality

4.6

/5

26

Total features

54

7 categories

Most valued features by users

Reporting & Statistics
API
Alerts/Notifications
Email Marketing
Mobile Access
Customer Database
Customizable Reports
Calendar Management

Functionality contenders

Hello Club users reviews

Overall Rating

4.8

/5

26

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.58/10
Rating distribution

5

4

3

2

1

21

5

0

0

0

Pros
My overall experience was awesome, the staff are the real reason this software was so amazing. I'd recommend this to any gym owner looking to get a system for their facility.

AT

Andre T.

Keeps the insurance company happy too. The help options are very clear, although we have written several instructions that are very specific to our processes.

KM

Karen M.

The hardware looks great and operates really well, the installation has allowed us to promote our facilities, offering the community easy access, and working towards the growth of our sport.

AG

AJ G.

Cons
Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions. Lack of membership attendance tracking.

AR

Anonymous Reviewer

The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything.

PL

Phillip L.

Banks are still advising their customers no to use POLi.

EG

Ewen G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Otaki Waka Hoe Charitable Trust

Reviewed 4 years ago

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

Pros

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hello Club Review

Reviewed 2 years ago

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

Pros

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Cons

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Vendor response

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Bridge Club perspective

Reviewed 2 years ago

Very easy and flexible to work with. The HC team listen and provide quick support when needed. [SENSITIVE CONTENT HIDDEN] have drawn on their own experiences of managing a club, which is very helpful

Pros

Allows us to operate as a cashless organisation. Each time members play, they pay a small fee (table money). It was time consuming collecting and banking the money. Now each member has an account and they keep that topped up and our scoring programme allows us to automatically debit the table money each time a member plays. The system is integrated with our Accounting package Xero We also use the...

Cons

Little things really, eg would like to change the order of the columns in the Directory. I have found when we pass things onto the HC team, they take them on board and over time have introduced many new features. So whilst this is a con, I found the HC team are receptive to improvements and have taken our feedback seriously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to Implement & Easy to Teach

Reviewed 2 years ago

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

Pros

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Vendor response

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Next Big Step for Bridge Clubs

Reviewed 3 years ago

Pretty-much covered this in Pros above. We have integrated MailChimp, POLi, and Stripe with HelloClub. If we ran Xero we'd probably have that integrated too. We do a lot of communication with various groupings of members .. HelloClub will handle that. Our treasurer is a recently-retired professional accountant. The time he's spending on the job now that we have HelloClub would be about 10% of what he used to do.

Pros

The freedom it has allowed our members and our treasurer. It has always been the form at bridge clubs to put cash on the table to pay for each game you play. This can be from $3 to $10 depending on the club. Everybody has to scratch around for change before coming to bridge .Some clubs have voucher systems .. but you still have to FIND the blimmin' things. Collecting, counting, banking, and accounting for the cash can occupy someone for 3-4 hours a week. All that has now gone by the board!

Cons

Nothing, really. It does what it's supposed to do. People find it very easy to use. In fact, they don't even have to use it at all .. it just ticks away in the background. They just need to ensure there are funds in their account .. which they can do very easily from within HelloClub or in the ways they have always bought credit from the club. Very similar to NZ Toll Roads.

Hello Club FAQs and common questions

Q. What type of pricing plans does Hello Club offer?

Hello Club has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Hello Club?

Hello Club has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Hello Club support?

Hello Club supports the following languages:
English


Q. Does Hello Club offer an API?

Yes, Hello Club has an API available for use.


Q. What other apps does Hello Club integrate with?

Hello Club integrates with the following applications:
Campaign Monitor, Gmail, Stripe, Google Calendar, Mailchimp, Xero, Intercom


Q. What level of support does Hello Club offer?

Hello Club offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base

Common Hello Club comparisons

Related categories