Hello Club Reviews

Pros
The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

Cons
I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

Cons
The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

Cons
I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It does everything you need to manage clients, bookings and admin work

Cons
I haven't come across anything that i don't like.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The freedom it has allowed our members and our treasurer. It has always been the form at bridge clubs to put cash on the table to pay for each game you play. This can be from $3 to $10 depending on the club. Everybody has to scratch around for change before coming to bridge .Some clubs have voucher systems .. but you still have to FIND the blimmin' things. Collecting, counting, banking, and accounting for the cash can occupy someone for 3-4 hours a week. All that has now gone by the board!

Cons
Nothing, really. It does what it's supposed to do. People find it very easy to use. In fact, they don't even have to use it at all .. it just ticks away in the background. They just need to ensure there are funds in their account .. which they can do very easily from within HelloClub or in the ways they have always bought credit from the club. Very similar to NZ Toll Roads.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very user friendly and being web based means I can use it from my phone anywhere in the world.

Cons
The payment system. Banks are still advising their customers no to use POLi. It would be good to have a page showing who has booked a month in advance like the old system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use and it serves our club's needs perfectly.

Cons
There's nothing to not like. It used to be a bit cumbersome to scroll through every member's names in alphabetical order when in the finance section but that problem was solved by an update very soon after I raised the issue.

Rating breakdown

Likelihood to recommend: 10/10

Pros
1. that I could set it up and use it for free 2. the various membership tracking options 3. the invoicing summaries of member fees owing 4. amazing customer service 5. dynamic web app enabling for mobile device

Cons
1. Lack of low-cost options to enable direct payments via the site, e.g. using poli which is essential for once off visitors to our training sessions 2. Lack of membership attendance tracking

Rating breakdown

Likelihood to recommend: 8/10

Pros
This is an incredibly easy system to use. Though intended for sports clubs, it is adaptable enough to use for a business. We have been trialling Hello Club for our business and it is the only booking system that we have trialled that is adaptable enough to use for a small vocational school of 300ish students. The team are also fantastic and incredibly helpful.

Cons
Nothing so far. During the initial setup, there were a couple of things that could have made workflow more efficient as a business rather than a sports club, but these were very promptly optimised and are no longer issues.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Awesome service and support. We are a start-up facility and Hello Club is the perfect tool to manage our memberships and activities. Our reps have been simply outstanding in helping us get up and running. They are very responsive in their development and have made changes to meet our requirements.

Cons
There is nothing that we’ve come up against yet that has created a huge problem. Hello Club either have an answer, or are working on a solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use. Integrates very well with our squash club's hardware for access and lights.

Cons
Probably not enough fields to sign up Juniors with (unfortunately not all Juniors come from one family, so often we need the both parents' details).

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, practicality, simplicity as well as support availability and delivery.

Cons
Small learning curve in terms of naming conventions in the onitial stages, but given our use is quite different to the original specification nothing that cannot be easily overcome.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ease with which we can add custom user fields to hold information required by legislation affecting our club

Cons
The lack of a limited admin role - you can either see everything but edit nothing, or see and edit everything. Not every admin member should be trusted with super admin privileges.

Rating breakdown

Likelihood to recommend: 8/10