Kangaroo Pricing Plan & Cost Guide

Kangaroo

Customer loyalty, engagement & marketing platform

4.51/5 (47 reviews)

Kangaroo Pricing

Pricing model: Subscription

Pricing runs from $79 - $149, depending on the features that your program requires.

Free Trial

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Kangaroo Pricing Reviews

Pros
  • We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.Chris S.Read the full review
  • This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email.Andrea L.Read the full review
  • The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience.Zondre W.Read the full review
Cons
  • My major complaint to the company was the layout on the administrator's website.Andre L.Read the full review
  • Missing some features that another product had. Need to be able to let people know when they have a discount.tim n.Read the full review
  • Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc.Andre L.Read the full review
97%
recommended this to a friend or a colleague

13 reviewers had the following to say about Kangaroo's pricing:

Francisco Azares

A must in your business

Used daily for 1-2 years
Reviewed 2016-12-15
Review Source: Capterra

I've been in business for more than 18 years and I've always wanted to have a loyalty program that worked for us. For a local business, it is really expensive to have your own software. Kangaroo gave us the chance to customize everything we wanted and more. Kangaroo is always updating and hearing us out on how to improve their software. Cannot say anything bad about the software. I'm proud to say that I believe in this concept of rewarding clients for their loyalty; Kangaroo is the professional way to do so.

Pros
Customizable, professional brand, a lot of features

Cons
Price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christina monac o

5 star service!

Used daily for 6-12 months
Reviewed 2016-10-12
Review Source: Capterra

there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!

Pros
easy interface

Cons
sizing of graphics and images are limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Raj Shah

The Right Tool for small businesses

Used daily for less than 6 months
Reviewed 2016-12-15
Review Source: Capterra

Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

Pros
Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing

Cons
None

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Renjit Lal

Efficient tool for loyalty program management

Used daily for less than 6 months
Reviewed 2019-12-05
Review Source: Capterra

Pros
Ease of use Start (test) small and expand Flexible pricing options Good onboarding process

Cons
Still in the initial phase and yet to identify cons

Response from Kangaroo Rewards


Thank you for the 5 Star review! We appreciate you taking the time to share your experience with Kangaroo Rewards.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Travis Sanders

Great Customer service

Reviewed 2016-12-16
Review Source: Capterra

Love the application it does everything I want and more for the right price. I highly recommended them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Hailey ROgers

Style Rewards at Interior Design House

Used daily for 1-2 years
Reviewed 2019-12-18
Review Source: Capterra

Pros
Easy to setup UX is straightforward affordable

Cons
Design of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly

Response from Kangaroo Rewards


Hello Hailey,
Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business.

Regards, Team Kangaroo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Darren Dudeck

Rewards

Used daily for 1-2 years
Reviewed 2019-12-19
Review Source: Capterra

Pros
The ability to send text messages to customers direct.

Cons
Cost of the program plus adding in texting costs runs high.

Response from Kangaroo Rewards


Hello Darren,
Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success.
Best Regards,
Team Kangaroo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Susanne Wood

Exceptional Personal Customer Service

Used daily for less than 6 months
Reviewed 2018-09-13
Review Source: Capterra

None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.

Pros
Easy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.

Cons
That it cost more to link it to an app for specific business.

Response from Kangaroo Rewards


Hello Susanne,

Thank you for taking the time to review our loyalty program. We're thrilled to hear that the app is working well for your business needs and that your experiences with our customer service department has been top-notch. We appreciate your continued support and please feel free to reach out if we can help you with anything else.

Best, Kangaroo Rewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mitsuko Osugi

Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

Used daily for less than 6 months
Reviewed 2018-01-11
Review Source: Capterra

We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Pros
- Very easy and intuitive for the staff to use at the sales counter. - They are integrated with Lightspeed Retail. - The development team is very receptive to suggestions and feedback. - We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them! - We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider - The price is fair

Cons
- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet. - We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes) - The user interface in the admin portal is slow(ish) to respond - When updating points balances, there isn't a way to note the reason

Response from Kangaroo Rewards


Mitsuko, Thank you so much for your valuable feedback.
I'm glad to announce that based on your requests, these features were added to our core platform:

- Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...)

- We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount.

We are different because we action on our customers feedback and yours has been amazing!
Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron VonBrethorst

Comunicating with my customers

Used daily for 1-2 years
Reviewed 2019-12-25
Review Source: Capterra

We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

Pros
It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Cons
I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Response from Kangaroo Rewards


Hello Ron,
Thank you for the positive review. We're pleased to hear that Kangaroo has proven itself to be an effective rewards & communication tool for your business. We understand that there are a lot of features available on our platform, however we assure you that once you have taken the time to activate all the features, the program will really flourish and provide even greater benefits. If you require additional help, please feel free to reach out to our support team. We are always happy to help! Thank you once again for choosing Kangaroo Rewards, we appreciate your business!

Best Regards, Team Kangaroo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Scott Widdes

Three years growing our business with Kangaroo

Used daily for 2+ years
Reviewed 2019-12-21
Review Source: Capterra

Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

Pros
Easy to use, easy to train employees to navigate and log customer points.

Cons
It's a two step process with input into our POS. It would be nice if it could be integrated.

Response from Kangaroo Rewards


Hello Scott,
Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business.

Best Regards,
Team Kangaroo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Snodgrass

Kangaroo is Great!

Used daily for less than 6 months
Reviewed 2019-12-26
Review Source: Capterra

Overall experience (from initial contact to using the app) was exceptional.

Pros
Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

Cons
There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

Response from Kangaroo Rewards


Hello Chris,
Thank you for the exceptional review! We're thrilled to have you on-board and delighted to hear that your experience has been everything we promised. Thank you once again for choosing Kangaroo to power your loyalty program.

Best Regards,
Team Kangaroo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharni Vaughan

So many features

Used daily for 6-12 months
Reviewed 2018-09-13
Review Source: Capterra

Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Pros
Ease of use Number of features Integrates with Lightspeed Customer support is great

Cons
Tablet version is buggy Wish it would allow you to edit offers when using them in marketing emails.

Response from Kangaroo Rewards


Hi Sharni,
Thank you so much for your review and your feedback. The glitch you had experienced on the that specific version of tablet app is now fixed. Thank you for reporting it and thank you for being an awesome customer!

Kangaroo Rewards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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