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OnviSource OmVista Logo

Turn Data to Insights to Actions with OmVista

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OnviSource OmVista - 2026 Pricing, Features, Reviews & Alternatives

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OnviSource OmVista overview

What is OnviSource OmVista?

OmVista captures and unifies data from various sources, whether it's from OnviSource or third-party systems, to create a unified system for applied meta-analytics. Through its intelligent automation capabilities, OmVista reduces manual effort and errors while increasing response time and overall customer satisfaction. By analyzing front-end interactions and back-office data points, OmVista provides valuable insights that help businesses make data-driven decisions in real-time. With integrated virtual agents and outbound campaign capabilities, businesses can proactively manage customer experiences, improve retention, and drive growth.

Starting price


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OnviSource OmVista’s user interface

Ease of use rating:

OnviSource OmVista reviews

Overall rating

4.6

/5

5

Positive reviews

80

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

4

0

1

0

0

OnviSource OmVista's key features

Most critical features, based on insights from OnviSource OmVista users:

Reporting/Analytics
Call monitoring
Call center management
Call recording
Call tracking
Campaign management

All OnviSource OmVista features

Features rating:

Call logging
Call routing
Reporting & statistics
Surveys & feedback
Performance metrics
On-Demand recording
Optical character recognition
Performance management
Predictive analytics
Process builder
Process control
Process/Workflow automation
Progress tracking
Project workflow
Quality assurance
Quality management
Query builder
Real-Time analytics
Real-Time data
Integration into third party applications
Interaction tracking
IVR
KPI monitoring
Language detection
Leaderboards
Metadata management
Monitoring
Multi-Channel communication
Multi-Channel data collection
Multi-Channel management
Multi-Language
Multiple data sources
Multiple scoring models
Natural language processing
Natural language search
Negative feedback management
NPS survey structure
Real-Time monitoring
Social media integration
Speech-to-Text analysis
Survey/Poll management
Tagging
Task management
Template management
Text analysis
Third-Party integrations
Trend analysis
Unattended automation
User management
Visual analytics
Voice mail
Widgets
Workflow configuration
Workflow management
Real-Time notifications
Real-Time reporting
Real-Time updates
Recording
Role-Based permissions
Rules-Based workflow
Sales trend analysis
Scheduled recording
Scheduling
Screen recording
Search/Filter
Secure data storage
Self service portal
Self-service analytics
Self-Service search
Sentiment analysis
Automatic transcription
Business process automation
Calendar management
Call list management
Call reporting
Call tagging
Call transcription
Categorization/Grouping
Charting
Chatbot
Churn management
Commenting/Notes
Compliance management
Computer telephony integration
Configurable workflow
Customer experience management
Customer history
Access controls/permissions
Activity dashboard
Activity tracking
Ad hoc Analysis
Ad hoc query
Ad hoc reporting
Agent interface
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Approval process control
Archiving & retention
Attended automation
Audio capture
Audit trail
Automated routing
Data migration
Data security
Data storage management
Data visualization
Database support
Document automation
Document management
Email address extraction
Email alerts
Employee coaching tools
Engagement tracking
Event triggered actions
Feedback management
File transfer
Forms management
Graphical workflow editor
Image recognition
Customer journey mapping
Customer portal
Customer segmentation
Customer Service Analytics
Customer surveys
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data capture and transfer
Data connectors
Data discovery
Data extraction
Data import/export
Data mapping

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OnviSource OmVista integrations (5)

OnviSource OmVista support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

In Person
Documentation
Webinars
Live Online
Videos

OnviSource OmVista FAQs

Q. Who are the typical users of OnviSource OmVista?

OnviSource OmVista has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does OnviSource OmVista support?

OnviSource OmVista supports the following languages:
English


Q. Does OnviSource OmVista offer an API?

Yes, OnviSource OmVista has an API available for use.


Q. What other apps does OnviSource OmVista integrate with?

OnviSource OmVista integrates with the following applications:
Dialpad, Microsoft Teams, Twitter/X, TigerConnect, Voci


Q. What level of support does OnviSource OmVista offer?

OnviSource OmVista offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

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