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Revel Systems Pricing, Features, Reviews and Alternatives
Revel Systems FAQs
Revel Systems product overview
What is Revel Systems?
Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines.
Key benefits of using Revel Systems
? Remain always-on, even during Internet downtime and power outages.
? Create custom sales processes and branded POS user interface windows with Revel Systems API.
? Schedule point-of-sales employees and manage payroll from a single software system.
? View and export a variety of POS reports.
Typical customers
Platforms supported
Support options
Training options
Not sure about Revel Systems? Compare it with a popular alternative
Revel Systems
Starting from
99
Per month
Other
Starting from
69
Per month
Flat Rate
Revel Systems pricing information
Value for money
3.4
/5
303
Starting from
99
Per month
Other
Pricing options
Value for money contenders
Revel Systems features
Functionality
3.6
/5
303
Total features
59
8 categories
Most valued features by users
Functionality contenders
Revel Systems users reviews
Overall Rating
3.7
/5
303
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.65/10
136
66
31
18
52
Overall rating contenders
Santiago E.
Used daily for 2+ years
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The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!
The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.
Hi Santiago, Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan! Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision. Thank you again! Cheers, Sarah at Revel
Kiera H.
Restaurants, 11-50 employees
Used daily for 6-12 months
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Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!
The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.
I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed...
Column H.
Building Materials, 11-50 employees
Used daily for less than 6 months
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We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed...
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No cons were added to this review
Hi Column, Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team. Regards, Sarah, Community Manager, Revel Systems
Leah D.
Retail, 1-10 employees
Used daily for 1-2 years
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Overall, Revel is a good company. We are a small convenience store at a marina and campground and they are working well for us. One of the reasons we went with Revel is because they have teamed up with Shell Corp. to create an integration for fuel pumps and the Revel point of sales. Revel is the cheapest option on the market, that I was able to find, to be able to offer my customers pay at the pump options. This is still in the works, but they are making steady progress and I am excited for when we can try it out.
Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.
The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.
Chris F.
Restaurants, 11-50 employees
Used daily for 2+ years
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No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.
The ability to customize the POS Online ordering built in at decent rate (may be more expensive now) IPad based (flexibility) Integrates with many payment processors (heads up on gateway fees)
Expensive Seems like they are moving to a la carte pricing structure (more expensive) Customer Support is based in Philippines, while sometimes good they don't really understand sometimes
Hi Chris, Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel. Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback. Hope your experiences of late have been great ones. Cheers, Sarah at Revel
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