Pros
It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Cons
It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Bailey,
Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!
If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/
I hope this helps! Please reach out to us if you have any questions.
- Holden at Revel
Rating breakdown
Likelihood to recommend: 10/10
Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.
Pros
Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.
Cons
We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues.
Rating breakdown
Likelihood to recommend: 6/10
Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.
Pros
Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
Cons
Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.
Hi Michael,
I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.
I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.
Regards,
Sarah, Customer Advocacy Manager at Revel
Rating breakdown
Likelihood to recommend: 2/10
The tech support people are nice. The sales team don't care. The accounts will take your money and not give you the service.
Pros
Everything in one place like online ordering.
Cons
Complicated and were happy to charge for any addition or even when the service was cancelled they kept charging and would not refund. They said they can not refund even though no service was provided. Problems with accounts and over charging was a common occurance during our two years with Revel. I would highly recommend people look at other systems before going with Revel.
Rating breakdown
Likelihood to recommend: 1/10
Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on.
Pros
Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well
Cons
If you need a POS that will help you with in depth inventory control, this is probably not the system for you
Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again!
Rating breakdown
Likelihood to recommend: 7/10
Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.
In the 24/7 world we live in today, successful business leaders have an “always on” mentality — and they rely on software that’s just as available and reliable as they are. Revel Systems POS is an “always on” solution. It uses hybrid technology to enable customers to run on both the cloud and a local network, with a strong background in PCI compliance and P2PE for security.
Designed to meet the needs of a wide range of businesses, including both single and multi-location retailers, grocers, restaurants, and even self-service kiosks, Revel Systems is an all-in-one POS solution. The software’s features go beyond the POS, with advanced tools for managing customer relationships, managing inventory, and automating the ordering process. Loyalty programs and gift cards give businesses a customizable way to improve customer relationships. Revel Systems also offers online and mobile ordering capabilities, along with tools for employee scheduling, payroll management, appointment scheduling, till management, integrated purchase order generation, social media integration, bar tab management, delivery management, and catering management. An intuitive reporting suite includes a variety of reports, including Product Mix, Sales Summary, and Sales segmented by location, time period, or labor.
Revel Systems is a complete point of sale solution for entrepreneurs who want to succeed. Although Revel Systems first started out as a mobile ordering application, the software’s creators quickly discovered that small businesses were having trouble managing their POS. It was at that point that Revel pivoted to become a robust POS system designed to improve business and ease the pains associated with everyday management.
When they use Revel Systems, managers and business owners can keep tabs on the operations of their establishments from anywhere at any time. Revel Systems improves the customer experience by innovating the POS, speeding up service, speeding up transactions, and integrating with many third-party applications.
The powerful POS software features true offline mode, which means businesses can still process credit cards even when their systems have gone offline. This is a unique feature among cloud-based POS solutions, and it is one of the ways that Revel Systems differentiates itself in a crowded market. Revel System also boasts a processor-agnostic design, which enables customers to save money by comparing prices.
When the power goes out or the internet slows down, Revel Systems POS is unaffected. The solution uses a custom hybrid technology to allow businesses to run on the cloud and a local network, with no loss of functionality and no extra costs or requirements.
When you run your Revel Systems POS offline, your single location business remains uninterrupted if the power goes out. You can continue to accept cash or credit cards, and all data from those transactions will re-sync with the cloud when connectivity returns. Business reports will be available once the power or internet returns, as well.
Revel Systems’ reporting suite includes a variety of reports, including Product Mix, Sales Summary, and Sales segmented by location, time period, or labor. These reports are used in real-time, and they scale to enterprise level. They can also be broken out by location, region, or group.
Intelligent reporting tools help you make smarter business decisions. For example, you can see the best and worst selling items on any given day, and those results may inform the way you promote certain products at your restaurant or store. Revel Systems also offers auditing capabilities, which are useful if any suspicious behavior or potential theft issues arise at your business.
For quick-service and full-service restaurants, ingredient-level inventory is a major step forward. This feature allows managers to input recipes for items on the menu and have their inventory automatically updated with each processed transaction. A matrix inventory works the same way for retail establishments, staying updated in real-time.
Any changes made to the ingredient inventory by a manager or an employee, with assigned user permissions, is automatically logged in the Ingredient Inventory Log. (The Ingredient Inventory Log is accessible through the Revel Management Console.) Using the provided filters, you can then search by product class, action type, or date range to find specific information about current inventory levels for any ingredient that you stock.
Revel Systems POS offers loyalty programs and customizable gift cards for businesses in every vertical. Integrated loyalty programs give customers a reason to keep coming back, with personalized rewards and deep data to uncover spending patterns and purchasing histories.
Get to know your customers better by using Revel Systems’ loyalty tools and launching a program of your own. Set your own incentives or rewards, design loyalty cards that match your overall brand style (or skip the cards altogether and create a program that’s entirely digital), and use the data being collected by Revel Systems to populate customer profiles. Revel Systems will monitor your customers’ purchases with points allocated based on spending patterns. Purchasing histories are linked to customer profiles, which can then be used for follow-up marketing efforts.
Revel Systems offers an open API, which allows for several third-party integrations. These integrations can be found on Revel’s Marketplace page.
Pricing for Revel Systems POS is variable, depending on the size of the business, the number of add-ons, and the business’ specific hardware requirements. Revel Systems offers a lower cost Revel as a System service that franchises love, as well as bundles that are all-inclusive.
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