SightMill Reviews

SightMill

Net Promoter Score (NPS) survey platform

4.75/5 (4 reviews)

Anonymous

Great Software and a great Company to do business with!

Used weekly for less than 6 months
Reviewed 2018-11-27
Review Source: Capterra

I couldn't recommend more highly. Great product and great company.

Pros
Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.

Cons
We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Laity

A really valuable insight into customer experience when purchasing through our website.

Used daily for 6-12 months
Reviewed 2018-07-20
Review Source: Capterra

Pros
Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

Cons
We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Adam Williams

Multi-site integration easier than expected

Used daily for 6-12 months
Reviewed 2018-11-27
Review Source: Capterra

Any problems we encountered we very swiftly resolved, to their credit.

Pros
We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

Cons
Integrating with a client custom web service was harder than expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ben Kittow

Easy setup and great features - a simple choice when implementing NPS by email and at live events

Used weekly for less than 6 months
Reviewed 2017-08-11
Review Source: Capterra

Pros
Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

Cons
Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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