Ticket Tailor Reviews

This is the first time I've run an event and I did a lot of research into ticket selling sites in order to figure out the most suitable site. I had a lot of questions as event ticketing was new to me and out of all the sites I emailed, Ticket Tailor provided the fastest and most comprehensive answers to all my queries. They made me feel very confident about setting up my box office and when the tickets...

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There is nothing I can fault about ticket tailor but I was unable to combine selling tickets for my event with the ticket purchasers ability to book preferred time slots which was important to the smooth running of my event.

Easy to use, user friendly and suits our needs well. Lots o functionality that works well but a few areas could do with tweaking (see below). Friendly and helpful Customer Services team and quick to respond when required.

There are a few obvious improvements that would help manage events especially in these uncertain times. 1. The App (Tazotix) doesn't allow you to refund a ticket directly from it (like one of main competitors) This would be hugely useful and cant see the coding being massively difficult to implement 2. Once published there is no way of selecting a number of events to make a generic change. Amendment to published events is therefore a bit labour intense especially as each change requires a tick box to confirm and then a wait while page reloads. It'd be great to be able to select a number of published events and 'edit all selected' as an option. That said, as it stands i would still recommend ticket tailor to others and will continue to use the platform for the foreseeable.

Simple to understand and use. Not complicated with unnecessary features.

Constant marketing emails and offers, surveys etc.

Everything about this is great. It user friendly and very efficient. It saves a ton of time. Its like hiring an event organizer. Everything you need is here. easy to navigate, easy to keep track, easy to organize.

Nothing.. there was literally nothing I didn't like

I like that Ticket Tailor is a small and local business. A friend recommended it and I was attracted to it being independent and has a friendly and responsive team of staff. The software is easy to use even for those of us who are not techy.

I don't know if the events I post could also be publicised by Ticket Tailor?

As a first time user of a ticketing event software platform I really appreciated the logical layout of setting up and the ease of use. Responses from customer service were always prompt and detailed. I like that while there were many other functions we didn't use (Seating charts, group notifications, ect) that we didn't have issues with just using the ticket tracking and sales functionality.

I'd like to have had the opportunity to more directly link non-support payment systems (Venmo) with the Offline payment. Mind you we didn't have any issue having people pay that way but being able to link more payment systems would have been a nice to have

It is very easy to set up events using Ticket Tailor - and the pricing feels fair and is flexible too. I love that you can pause your membership to suit you.

No current issues, I am happy with the way the software performs, with the set up and the price I pay too.

This software is very user friendly and if you are having trouble, the customer support is very quick and thorough on responding!

To be honest, I can’t think of a con. I found this site to be the most user friendly amongst two other major sites.

Needed a simple solution to my performance ticketing that's quarterly so not super intense or urgent. Ticket Tailor fills the role perfectly for my non-profit.

Isn't as intuitive as I'd like but when you're dealing with a bunch of different types of events and venues, you have to expect there'll be extra hoops to jump through.

Key features I like - Mutliple ticket types and groups - Numerous branding options - Customisation of the ticket checkout process and tickets themselves - Ability to use HTML for event description - Promo codes - Option to ask for a voluntary donation during the ticket purchase - Management of ticket refunds

- Whilst they support the venue location being a set of geo co-ordinates, this would be better as a separate input (i.e. you can choose either postcode or geo co-ordinates as the venue address basis, rather than entering the geo co-ordinates into the venue name - as you then lose the ability to name the venue place) - The HTML editor could be improved to support either external, internal or inline CSS

Quick to learn, easy to get an overview, lots of options for adding discounts. Works for in person and online events really well. Customer service is really good and almost always available in no time.

The broadcast feature is very limited in control of the way the emails look. Visually it's hard to make a professional looking email. Or maybe I need to become better with HTML. Some good templates would be amazing. Although this doesn't stop me using your software, because everything else is so good! Also, please add a feature where I can have JUST a booking page. Not the sales page. I have to dig about in the embed code to find the URL. It'd be nice to just have a button that says copy URL for booking page. I can then send people straight there from my website. And, for larger events, it would be amazing if you could offer monthly payments for larger courses instead of a single large payment - if that's possible.

It's incredibly easy to use. I have a good amount of experience with different online services and TicketTailor has such an easy to use interface. I have been able to delegate a lot of work to my team with minimal training.

Sometimes the chat box can be a little big and intrusive but it doesn't really matter because 9 times out 10 it's really useful information that pops up.

Their system can be used as stand-alone and/or integrates fully with your website and social media customer touch points. Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as...

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As a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan. It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan?

Ticket Tailor has been a great fit for our nonprofit organization. For our ticketed events, we were able to quickly create event pages, promo codes, embedded widget code, and customize our event perfectly. The short ticketing link makes social media posting a breeze without having to use a link shortener. As a nonprofit, the fee structure is very straightforward and affordable for us based on the tickets sold— we are even able to apply the processing fees to the transactions so the full ticket amount is received! Customer service has been super responsive, and liking multiple payment systems was painless. A feature we haven't used yet but are looking forward to using on the day of the event; their ticket receiving ap! Definitely worth checking out.

Sometimes the widget doesn't show up on our squarespace page, but I'm not sure which system the error exists on. The widget could afford to be more customizable, particularly in shape/design/etc. I'm not solid on the donation aspect when not in conjunction with a ticket purchase-- does it work? Unfortunately I haven't been able to devote the time to figuring this out.

The UI of the platform is very nice and super user friendly. Love that it is able to do a broadcast of important announcements to our ticket buyers and that it is able to have many nifty functions which are built-in which allows me to customise the forms according to what I want or need. It's an excellent product! A lot of thought has been put into it to make it both versatile and user friendly.

Auto-Cancellations of Tickets. As we are handling large possible cancellations every week, it would be great if for free tickets the ticket buyers are able to cancel their tickets on their own accord so as to provide administrative ease. It will also be good if they could include an auto-email generator for 3 day reminders, 1 day before event reminders which are automatically sent out/ common template which we could just tap on. Sort of like how they have set up their confirmation email being able to have global/ event specific.

The best and very affordable online ticketing platform. Highly recommended

A bit more customisation on questions would be ideal but doesn't detract from a great product.

I like the ease of use in setting it up, along with very responsive help--even though so very far away from us! I also like the ability to suspend payment and use it only during the 2 months we need it for our annual fundraising event. Believe me, if we have more events where we sell tickets, we'll use it more often!

Would like a couple more options for ticket purchasers to indicate choices (e.g., meals). I've been able to capture the information, but it isn't visible in the report (only in the ticket). Maybe I just haven't figured it out!

The software set-up and ease of use in setting up events and getting it out to the public along with the efficient support service of the team.

The least, difficult but I have been arranging events that are held in 5* hotels and provide an option for the guests attending the events an opportunity to book hotel rooms for overnight stays. So the problem is the platform doesn't allow you to develop a "booking for rooms" structure very easily. If you have event seen a rooms booking there are several room options and then whether you will be a single, double or triple occupancy - then there is the number of days with check-in and check-out options that you have to choose. This has been difficult with the existing platform but I have overcome it xomewhat....

Tickettailor's fees are more competitive than we had with previous software, it works really well and handles high volumes of sales.

The user interface wasn't great at first but they have since improved the back end to make it more user friendly.

Very easy to set up and customization, and cost savings for non profits

Some of the reporting needs work. Would like to have a report that shows who checked in post event.

We have been using this software for a couple of years now and we appreciate it's ease of use and does absolutely everything we need it to. For us, the best part is the flexibility of using it only when our events happen. We set up events a few times a year and after each event is over we are able to turn it off temporarily and turn it back on when we need it again. You do not have to pay for what you don't use. All our administrators appreciate its ease of use, the ticket users appreciate that it is mobile friendly. We love Ticket Tailor!

We have not experienced anything we do not like about this software at this point in time.

It's easy to use, cheaper than other alternatives, and the customer service is great when we have any questions.

It's not always easy to figure out how to do simple things, such as setting up instalment payments.

In the early stages of setting up a touring opera company, TicketTailor does everything we need it to, quickly and easily. Because we're just starting out, the fact you can pause your subscription made it the cheapest option in the end as we have largeish gaps between events. Also the option not to have a booking fee meant booking online is made more attractive rather than more expensive unlike other ticketing services. Might sound small but this is important when you're trying to encourage people to come and see opera for the first time. Everything else - links, graphics, dashboard, money transfer- works well.

Only thing is the lack of familiarity our audience has with the brand. Some of our audience, particularly the older members, perhaps feel more comfortable booking through big familiar ticketing services. I occasionally get phone calls asking to book over the phone instead so as not to put card details into the unfamiliar website. But this will come.

Everything really easy to use and makes ticket entry a breeze

To put more information on the holding page before people buy the tickets

It's easy to learn. User-friendly. We're able to use it as a ticketing system for all of our events.

I would like to be able to modify the "buytickets.at/....." URL. Most times are events are free for attendees and vendors need to pay a fee to register. The attendees get confused with Free being associated with a "buytickets.at/....." URL.