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Real-time customer communications management software

(228)

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Slack logo

A single place for team communication and workflows

visit website

Features

Total

Slack logo
WhatsApp logo

15

74

22

features in common

15

features in common

Slack logo

Slack user ratings

Functionality

4.6
(23.2K)

Top features

  • Full Text Search

    5.0

  • Content Delivery

    5.0

  • Reporting & Statistics

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$8.75/month

Value for money

Slack logo
4.6

0.1

WhatsApp logo
4.7

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.

User verdicts

AvatarImg

Alberto O. chose Slack

JS

Jessica S. chose WhatsApp

LiveChat logo

Customer service software that boosts online sales.

Features

Total

LiveChat logo
WhatsApp logo

15

59

22

features in common

15

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.2

WhatsApp logo
4.7

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Categories in common

Text Request logo

Ignite customer engagement

Features

Total

Text Request logo
WhatsApp logo

19

61

22

features in common

19

features in common

Text Request logo

Text Request user ratings

Functionality

4.5
(1K)

Top features

  • Automated Responses

    5.0

  • Customer Segmentation

    5.0

  • Text-to-Win

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$59/month

Value for money

Text Request logo
4.6

0.1

WhatsApp logo
4.7

What users say about Text Request's value for money

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.
One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
WhatsApp logo

20

182

22

features in common

20

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

WhatsApp logo
4.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
WhatsApp logo

20

179

22

features in common

20

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Value for money

LiveAgent logo
4.7
WhatsApp logo
4.7

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
WhatsApp logo

14

115

22

features in common

14

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.3

WhatsApp logo
4.7

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
WhatsApp logo

20

158

22

features in common

20

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

WhatsApp logo
4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
get.chat logo

Shared Team Inbox Solution for WhatsApp Business API

Features

Total

get.chat logo
WhatsApp logo

11

22

22

features in common

11

features in common

get.chat logo

get.chat user ratings

Functionality

4.7
(92)

Top features

  • Real-Time Chat

    4.9

  • Chat/Messaging

    4.9

  • Customizable Branding

    4.9

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

49/month

Value for money

get.chat logo
4.7
WhatsApp logo
4.7

What users say about get.chat's value for money

What I admire most is the UI that makes get.chat easy to useThe product makes messaging easy and fastIt supports mobile use and notification feature is timelyIt makes communication seamless.
First i really like the real time capability and the amazing communication across various Engineering projects members and the data analytical functions are perfect.

Categories in common

Zipteams logo

Cloud-based customer communication platform

Features

Total

Zipteams logo
WhatsApp logo

1

28

22

features in common

1

features in common

Zipteams logo

Zipteams user ratings

Functionality

4.7
(73)

Top features

  • Presentation Streaming

    5.0

  • User Management

    5.0

  • Meeting Notes

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$20/month

Value for money

Zipteams logo
4.7
WhatsApp logo
4.7

What users say about Zipteams' value for money

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.
I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.
Tidio logo

Communicator for businesses. live chat, messenger and email

visit website

Features

Total

Tidio logo
WhatsApp logo

17

95

22

features in common

17

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(450)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.2

WhatsApp logo
4.7

What users say about Tidio's value for money

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
Broadly logo

Online review & reputation management for small businesses

Features

Total

Broadly logo
WhatsApp logo

5

37

22

features in common

5

features in common

Broadly logo

Broadly user ratings

Functionality

4.7
(336)

Top features

  • Customer History

    5.0

  • Real-time Consumer-facing Chat

    4.9

  • Payment Processing

    4.9

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$249/month

Value for money

Broadly logo
4.7
WhatsApp logo
4.7

What users say about Broadly's value for money

Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
tawk.to logo

Live chat support & messaging solution

Features

Total

tawk.to logo
WhatsApp logo

11

22

22

features in common

11

features in common

tawk.to logo

tawk.to user ratings

Functionality

4.4
(330)

Top features

  • Real-Time Monitoring

    5.0

  • Real-Time Analytics

    5.0

  • API

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$0

Value for money

tawk.to logo
4.7
WhatsApp logo
4.7

What users say about tawk.to's value for money

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.
The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Categories in common

Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
WhatsApp logo

19

423

22

features in common

19

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.5

WhatsApp logo
4.7

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Whappext logo

Software for sending marketing messages using WhatsApp

Features

Total

Whappext logo
WhatsApp logo

4

6

22

features in common

4

features in common

Whappext logo

Whappext user ratings

Functionality

4.5
(163)

Top features

  • Real-Time Chat

    4.6

  • Real-time Consumer-facing Chat

    4.6

  • File Sharing

    4.5

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$125/year

Value for money

Whappext logo
4.6

0.1

WhatsApp logo
4.7

What users say about Whappext's value for money

It is been excellent, I have made new clients and improved my product and distribution with meaningful feedback from my clients.
Whats pp is the best for communication and a free tool I will always recommend it as on as is free.

Categories in common

Intercom logo

Intercom is bringing AI-first Customer Service to the world

visit website

Features

Total

Intercom logo
WhatsApp logo

19

169

22

features in common

19

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Negative Feedback Management

    5.0

  • Mass Texting

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.7

WhatsApp logo
4.7

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
WhatsApp logo

19

196

22

features in common

19

features in common

Front logo

Front user ratings

Functionality

4.4
(263)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.5

WhatsApp logo
4.7

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
WhatsApp logo

14

63

22

features in common

14

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$22.5

Value for money

Smartsupp logo
4.4

0.3

WhatsApp logo
4.7

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Missive logo

Collaborative inbox for teams

Features

Total

Missive logo
WhatsApp logo

17

77

22

features in common

17

features in common

Missive logo

Missive user ratings

Functionality

4.8
(87)

Top features

  • File Sharing

    5.0

  • Communication Management

    5.0

  • Collaboration Tools

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$18/month

Value for money

Missive logo
4.7
WhatsApp logo
4.7

What users say about Missive's value for money

Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.
Missive is a really great alternative to other outreach solutions and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.
Chekkit logo

Text messaging and reputation management platform

Features

Total

Chekkit logo
WhatsApp logo

15

55

22

features in common

15

features in common

Chekkit logo

Chekkit user ratings

Functionality

4.8
(82)

Top features

  • Customizable Branding

    5.0

  • Review Generation

    5.0

  • Response Management

    5.0

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Pricing

Starting from

$149/month

Value for money

Chekkit logo
4.8

0.1

WhatsApp logo
4.7

What users say about Chekkit's value for money

The detailed and focused customer support that works with you almost immediately is great. The features you get at this price is amazing.
Set up was easy, great customer service and friendly staff. Features are fabulous and Chekkit does what other more expensive providers do.
Saysimple logo

Dynamic Customer Engagement Platform

Features

Total

Saysimple logo
WhatsApp logo

14

67

22

features in common

14

features in common

Saysimple logo

Saysimple user ratings

Functionality

Unique features

  • SSL Security

    N/A

  • Transfers/Routing

    N/A

  • Event Triggered Actions

    N/A

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8