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WordPress
5
9.5K
4
4.4K
3
834
2
105
1
31
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Website creation and publishing platform
Table of Contents
WordPress - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
WordPress overview


Based on 14976 verified user reviews
What is WordPress?
WordPress is a website builder program offering key features such as website management, text editing, real-time editing, SEO management, landing pages/web forms, and customizable templates, among others.
Who uses WordPress?
Reviews for WordPress come from a wide variety of industries, including Marketing and Advertising (10% of reviewers), Computer Software (9%), and Information Technology and Services (8%). The most frequent use case for WordPress cited by reviewers is website building (76% of reviewers).
What do users say about WordPress pricing?
Some users say WordPress offers strong value for money due to its flexible pricing and free version. Reviewers indicate they appreciate affordable plugins, but some reviewers feel costs escalate quickly with premium features and find pricing confusing.
What are the most popular integrations for WordPress?
The WordPress integrations most frequently cited by reviewers are: WooCommerce (an eCommerce product rated 4.7 out of 5 for its integration with WordPress), Elementor (a website builder product, 4.8), and Google Analytics 360 (a web analytics product, 4.6).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Website Creation
Website Building
Integrations
Updates
Bugs and Issues
Complex backend navigation
WordPress’s user interface
WordPress pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about WordPress?
WordPress is a website builder program offering key features such as website management, text editing, real-time editing, SEO management, landing pages/web forms, and customizable templates, among others.
Select to learn more
Who uses WordPress?
Based on 14,976 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
WordPress's key features
GetApp's analysis of 542 verified user reviews collected between July 2021 and October 2024 identifies WordPress' most critical features and summarizes user sentiment about those features.
Reviewers appreciate WordPress's extensive plugin library, which enhances website functionality for e-commerce, SEO, and security. They find the platform user-friendly, allowing easy content updates and theme customizations without coding. Users highlight the flexibility of managing multiple websites from a single interface and the ability to scale without high costs. They also value the intuitive dashboard and the availability of visual builders like Elementor and WP Bakery for seamless website creation and management. Of the 220 WordPress users who gave detailed accounts of their use of Website Management, 98% rated this feature as important or highly important.
Users report that WordPress's text editing capabilities are user-friendly and versatile. They appreciate the built-in visual editor for easy formatting and the Gutenberg block editor for modular content creation. Reviewers mention the availability of various formatting options, including bold, italic, and headings, and the ability to add images and videos. They also highlight the ease of making real-time text edits and the option to use plugins like Elementor for enhanced text editing capabilities. Of the 113 WordPress users who gave detailed accounts of their use of Text Editing, 97% rated this feature as important or highly important.
Reviewers indicate that WordPress's real-time editing feature is valuable for immediate content updates and collaboration. They find it enhances productivity by allowing multiple users to edit simultaneously and see changes instantly. Users appreciate the ability to make quick adjustments to design and content without delays. They also mention the convenience of using plugins like Elementor for real-time front-end editing, which simplifies the process of updating websites on the go. Of the 139 WordPress users who gave detailed accounts of their use of Real Time Editing, 97% rated this feature as important or highly important.
Users highlight WordPress's strong SEO management capabilities, particularly through plugins like Yoast SEO. They appreciate the platform's built-in tools for optimizing content and creating search engine-friendly URLs. Reviewers find the flexibility of using various SEO plugins beneficial for improving site visibility and driving organic traffic. They also mention the ease of managing SEO settings and the ability to track and enhance search engine rankings effectively. Of the 136 WordPress users who gave detailed accounts of their use of SEO Management, 95% rated this feature as important or highly important.
Reviewers find WordPress highly versatile for creating landing pages and web forms, thanks to numerous plugins like WPForms and Elementor. They appreciate the ability to integrate forms with platforms like MailChimp for email marketing. Users mention the ease of designing high-converting landing pages without coding knowledge. They also value the availability of both free and paid plugins for customizing forms and landing pages to meet specific needs. Of the 155 WordPress users who gave detailed accounts of their use of Landing Pages/Web Forms, 94% rated this feature as important or highly important.
Users report that WordPress offers a vast library of customizable templates, allowing for unique and professional website designs. They appreciate the ability to tailor templates using HTML, CSS, and PHP for advanced customization. Reviewers highlight the availability of both free and premium themes, which cater to various business needs. They also mention the ease of using drag-and-drop page builders like Elementor and SeedProd to create personalized website layouts. Of the 125 WordPress users who gave detailed accounts of their use of Customizable Templates, 93% rated this feature as important or highly important.
All WordPress features
Features rating:
WordPress alternatives
WordPress pricing
Value for money rating:
Starting from
9
Per month
Flat Rate
User opinions about WordPress price and value
Value for money rating:
To see what individual users think of WordPress's price and value, check out the review snippets below.

Sarah G.
Owner

Patrick S.
Director of Finance and Creative Director
WordPress integrations (207)
Integrations rated by users
We looked at 14,976 user reviews to identify which products are mentioned as WordPress integrations and how users feel about them.
Integration rating: 4.7 (156)
“Turn any site into a shop in minutes”
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
Jamie P.
Youth Worker and Designer
Integration rating: 4.8 (90)
“Thgis is how I build such good looking sites. So many free and paywalled templates to choose from with the ability to customize”

Patrick S.
Director of Finance and Creative Director
Integration rating: 4.6 (77)
“To know, how many people actually visited my website, and how are my Google ads performing.”
Muskan S.
Fouder
Integration rating: 4.7 (69)
“It did not have a good impact with my customers”
Fary a.
Home Cleaning Services
Integration rating: 4.3 (56)
Integration rating: 4.7 (47)
“I use it for SEO Managment”
“SEO is important and Yoast helps setting things up correctly”

Victoria S.
Paralegal
WordPress customer support
What do users say about WordPress customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of WordPress customer support.
Widely noted by reviewers, WordPress benefits from a vast, active community offering forums, guides, and peer-to-peer support.
A large number of users highlight the availability of extensive documentation, tutorials, and third-party resources for troubleshooting.
Frequently reported by users, both official and community channels provide prompt help for common issues and plugin-related questions.
A minority of users report that official WordPress customer support is limited, with slow or no responses and reliance on community forums.
Support options
Training options
To see what individual users say about WordPress's customer support, check out the review snippets below.
“We moved a number of sites over to Wordpress from Drupal, mainly because of the amount of support available through the Wordpress community and the huge amount of customisation potential.”
Matt B.
Developer
“The plug-ins alone provide anything you can of to really make your website shine and serve any purpose that you can imagine. When learning how to use Wordpress, just remember to stick to it and lean on the broader community to help support you.”
Andrew Z.
OperationsManager
“One major problem with WordPress is that there is no live support--the only place to get the support it's the community forum which isn't guaranteed (as support is provided by random users).”

Romaric S.
Web and graphic designer
WordPress FAQs
WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking, content storage and upload, and more. With WordPress users can get a blog or website, or both, started in very little time, using only an email address. Users get their own WordPress.com address (like you.wordpress.com), 3 gigabytes of free file storage, and a selection of pre-made, free, and customizable designs for the blog, and many other features. When setting up a WordPress website, users can add a custom domain and manage design, layout, and content from within the platform. Written content can be easily added and work is automatically saved every few seconds to avoid loss of content. The drag and drop editor facilitates the addition of images or videos into posts and pages, and users can create photo galleries, embed audio, and stream video from their website. With WordPress, users can blog as much as they want for free, and blogs and websites can be public to the world or private for just friends. Additional features of WordPress include built-in social sharing to spread the word of new posts or content, in-depth statistics and visual analytics to gain insight into website visitors and demographics, and search engine optimization (SEO) tools to help new visitors find the website.
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