Customer Engagement Software with Real Time Reporting

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Zoho Desk   

1,550
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Zoho CRM Plus   

27
Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus
Unified Customer Experience platform
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus

UJET   

42
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

Phone2Action   

34
Communications platform for public affairs and advocacy
Phone2Action is a mobile-responsive, grassroots advocacy platform designed for associations, non-profits and corporations wishing to launch and promote public policy campaigns, leveraging multiple channels including social media to connect with supporters, track engagement and report progress… Read more about Phone2Action
Communications platform for public affairs and advocacy
Phone2Action is a mobile-responsive, grassroots advocacy platform designed for associations, non-profits and corporations wishing to launch and promote public policy campaigns, leveraging multiple channels including social media to connect with supporters, track engagement and report progress… Read more about Phone2Action

Kangaroo   

23
Customer loyalty, engagement & marketing platform
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: Advanced Promotional Engine, Auto-campaigns: Emails, SMS, Push; Custom white label app, Reporting, Social Media Referrals… Read more about Kangaroo
Customer loyalty, engagement & marketing platform
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: Advanced Promotional Engine, Auto-campaigns: Emails, SMS, Push; Custom white label app, Reporting, Social Media Referrals… Read more about Kangaroo

Genesys PureCloud   

75
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

LivePerson  

33
Live Chat, Messaging and Bots Solution Provider
8 out of 10 consumers choose messaging over voice to get support or service after they buy something. Giving consumers quick fingertip access to your business on the messaging channels they already use every day is paramount to maintaining high customer satisfaction, brand loyalty and lifetime value… Read more about LivePerson
Live Chat, Messaging and Bots Solution Provider
8 out of 10 consumers choose messaging over voice to get support or service after they buy something. Giving consumers quick fingertip access to your business on the messaging channels they already use every day is paramount to maintaining high customer satisfaction, brand loyalty and lifetime value… Read more about LivePerson

Dimelo  

1
Unified management tool for customer service conversations
RingCentral Engage best suited for companies with a minimum of 100 employees. Dimelo, a RingCentral company is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
Unified management tool for customer service conversations
RingCentral Engage best suited for companies with a minimum of 100 employees. Dimelo, a RingCentral company is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo

xSellco Helpdesk  

41
The only purpose built e‑commerce help desk
Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard. Read more about xSellco Helpdesk
The only purpose built e‑commerce help desk
Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard. Read more about xSellco Helpdesk

ReachEdge  

48
Lead capture and conversion system for local businesses
ReachEdge is a cloud-based lead conversion software designed for local businesses, offering tools for lead tracking, call recording, and marketing analysis. Read more about ReachEdge
Lead capture and conversion system for local businesses
ReachEdge is a cloud-based lead conversion software designed for local businesses, offering tools for lead tracking, call recording, and marketing analysis. Read more about ReachEdge

User  

17
The engine of growth.
Increase conversion with a single tool for Sales, Support and Marketing. UserEngage lets you automate any sales process with a simple drag&drop tool. Read more about User
The engine of growth.
Increase conversion with a single tool for Sales, Support and Marketing. UserEngage lets you automate any sales process with a simple drag&drop tool. Read more about User

Aspect Via  

13
Customer engagement solution for contact centers
Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service. Read more about Aspect Via
Customer engagement solution for contact centers
Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service. Read more about Aspect Via

Agendize  

6
Agendize Appointment Scheduling
Book More Customers & Save Time Managing Them! Read more about Agendize
Agendize Appointment Scheduling
Book More Customers & Save Time Managing Them! Read more about Agendize

Picnic  

6
Gamification for community engagement
Picnic™ adds fun, engaging interactive features to web pages, mobile devices and apps. Read more about Picnic
Gamification for community engagement
Picnic™ adds fun, engaging interactive features to web pages, mobile devices and apps. Read more about Picnic

GroHawk  

1
Customer feedback & engagement & NPS score calculator
GroHawk helps online and offline businesses of all sizes hear what their customers think about them so they can grow their business with client feedback in mind. Read more about GroHawk
Customer feedback & engagement & NPS score calculator
GroHawk helps online and offline businesses of all sizes hear what their customers think about them so they can grow their business with client feedback in mind. Read more about GroHawk

Nosto  

1
Personalized shopping experiences for e-commerce businesses
Improved engagement with intelligent popups from Nosto. Read more about Nosto
Personalized shopping experiences for e-commerce businesses
Improved engagement with intelligent popups from Nosto. Read more about Nosto

FoxMetrics  

0
Marketing metric tools for optimizing eCommerce experiences
FoxMetrics is an eCommerce marketing product suite spanning shopping cart recovery, customer personalization, surveying and analytics for boosting conversions. Read more about FoxMetrics
Marketing metric tools for optimizing eCommerce experiences
FoxMetrics is an eCommerce marketing product suite spanning shopping cart recovery, customer personalization, surveying and analytics for boosting conversions. Read more about FoxMetrics

VePlatform  

0
Website conversion, analytics & engagement app suite
Drive sales with ads, overlays, and strategic retargeting with VePlatform. Read more about VePlatform
Website conversion, analytics & engagement app suite
Drive sales with ads, overlays, and strategic retargeting with VePlatform. Read more about VePlatform
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