App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Experience Software
Last updated: April 2026
16 software options
Sponsored
Freshdesk
5
2K
4
1.1K
3
164
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Freshdesk Omni
5
2
4
0
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Read more about Freshdesk Omni
Survio
5
356
4
178
3
26
2
2
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Turn feedback into growth with Survio.
Read more about Survio
Smaply
5
11
4
6
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience solution with customer profile sharing
Read more about Smaply
Jotform
5
2K
4
622
3
81
2
16
1
25
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Read more about Jotform
Typeform
5
671
4
239
3
26
2
4
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive form builder for data collection
Read more about Typeform
Capacity
5
9
4
3
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Artificial Intelligence-based knowledge management solution
Read more about Capacity
Squirro
5
2
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Data finds purpose with Squirro
Read more about Squirro
VideoAsk
5
56
4
12
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Get personal with face-to-face interactions: at scale
Read more about VideoAsk
Zoho Creator
5
78
4
74
3
11
2
5
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An all-in-one AI-based low-code app development software
Read more about Zoho Creator
Zuar Portal
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Provide branded Tableau dashboards!
Read more about Zuar Portal
Moxo
5
8
4
11
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Streamline service orchestration processes for customers.
Read more about Moxo
SurveyMonkey
5
6.8K
4
2.9K
3
496
2
91
1
49
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey and feedback collection platform
Read more about SurveyMonkey
Bitrix24
5
454
4
351
3
120
2
29
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Hotjar
5
366
4
155
3
15
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Read more about Hotjar
Hootsuite
5
1.9K
4
1.3K
3
370
2
49
1
37
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social media management & scheduling for SMBs and enterprise
Read more about Hootsuite
