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Customer Experience Software
Last updated: April 2026
12 software options
Sponsored
Hotjar
5
366
4
155
3
15
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Read more about Hotjar
InMoment
5
16
4
8
3
3
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management software
InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.
Read more about InMoment
Kommo
5
116
4
50
3
15
2
6
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Messenger-based sales tool for SMBs and entrepreneurs
Read more about Kommo
Fullstory
5
45
4
18
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Every data point has a story to tell
Read more about Fullstory
Smartlook
5
100
4
30
3
5
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Qualitative analytics for websites and mobile apps
Read more about Smartlook
Joonbot
No-code Chatbot
Read more about Joonbot
Jotform
5
2K
4
622
3
81
2
16
1
25
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based form builder tool for digital forms.
Read more about Jotform
WebMaxy Analyzer
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
User behavior analytics and survey tool
Read more about WebMaxy Analyzer
LoginRadius
5
6
4
4
3
0
2
0
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Identity and Access Management Platform
Read more about LoginRadius
LiveChat
5
1.2K
4
428
3
62
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based live chat for customer support and sales teams
Read more about LiveChat
FigPii
5
18
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversion rate optimization platform
Read more about FigPii
Retently
5
27
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Read more about Retently
